Discourse reposted this
A woman with a reputation for getting stuff done, fostering cross-collaborative alignment, and achieving operational excellence and results while leading with empathy and humility.
Together The Community Collective and Discourse have created this new White Paper, "How To Measure the ROI of Community" 🎉 Calculating the ROI of community has historically been a challenge for community teams. We're so cross-functional that our data is often scattered across platforms used throughout the organization- whether it's customer support's service tool, product management's task tracking, marketing's automation tool, or the sales team's CRM, not to mention the various tools the community team manages. I'm a huge fan of community helping community, so I'm thrilled to be included as a contributor alongside friend superstars like Jessica Erhart, Nikki Thibodeau, Max Pete, Margaux Miller, Joel Primack, Milly Tamati, and more in this guide to calculate the ROI of your community. Special shoutout of gratitude for Paz Pisarski for inviting me to contribute with The Community Collective, and for Sarah Hawk for hosting this place to gather our collective experience with Discourse. Download your free copy here! https://lnkd.in/gZRRvGrG