Client Savvy

Ever found yourself thanking AI, like ChatGPT? Ryan Suydam does. He often finds himself thanking ChatGPT for helping him analyze and summarize feedback, and it got him thinking—why do we feel the need to express gratitude, even to machines? In his latest blog, he explores the psychology of gratitude in human-robot interactions and how it connects to client relationships. Just like we thank AI for its help, clients feel the need to express thanks when they receive value from your business. 📝 Check it out to see why asking for feedback isn’t just about improvement—it’s about building stronger relationships through gratitude. #ClientEngagement #AI #Feedback #BusinessGrowth #CustomerExperience 👉 https://hubs.li/Q02THHjc0

Each year, Client Savvy presents the Client Experience Award (CXA) to recognize top-performing professional services firms as evaluated by their clients. We are thrilled to announce that Thompson Coburn LLP has qualified for the Silver award! They are among an elite group of professional services firms that consistently excel at aligning with expectations and delivering experiences clients would highly recommend to others. Congratulations from the Client Savvy Team! View all this year’s winners and learn how you can showcase your firm’s CX excellence with a validated, third-party award based on real ratings and reviews here: https://hubs.li/Q02T0pM80

🚀 Exciting news, CX enthusiasts! CXps 2025 planning is in full swing, and we’re curating an incredible lineup of dynamic speakers and top-notch content for the agenda! Here’s a sneak peek at our session types: 💡 BIG Ideas: 15-20 minute sessions in the General Session area, spotlighting groundbreaking CX innovations and fresh perspectives. 🔍 Breakouts: 1-hour sessions in breakout rooms, diving deep into successful CX programs and initiatives that drive real results. 🛠️ Workshops: 2-3 hour hands-on workshops where you can collaborate in small groups and leave with actionable plans to implement in your professional services firm. Which session type excites you the most? Share your thoughts in the comments below! 🌟 Don’t miss out on this opportunity—secure your spot at CXps 2025 today, as space is limited! Let’s shape the future of customer experience together! https://hubs.li/Q02S-8-W0 #CXps2025 #CustomerExperience #ClientExperience #ProfessionalServices

🚧 Debunking the Myths: Why Client Feedback is Essential for AEC Firms 🚧 Every AEC firm aims to deliver an exceptional client experience, but surprisingly, only a few have formal client feedback systems in place. 🤔 This is often due to misconceptions about the value and process of collecting feedback. In our latest blog, we debunk 11 common myths that may hold firms back from implementing effective feedback programs. From thinking "We already know what our clients think" to believing that "Feedback won’t lead to actionable change," we’re addressing these misconceptions head-on. 📊💡 Discover how structured client feedback can uncover hidden issues, improve relationships, and provide real-time insights into evolving client expectations. Whether you’re trying to convince a skeptical leadership team or looking to elevate your own client-centric approach, this article will reshape your perspective on feedback’s role in the AEC industry. 💬 https://hubs.li/Q02SFp3M0 #AECIndustry #ClientFeedback #ClientExperience #ClientRelationships #MythBusting #ClientCentricity #VoiceOfTheClient

🚨 Last Chance to Save $400 on CXps 2025 Registration! 🚨 Today is the final day to take advantage of our CX Day discount and save $400 on your registration for the premier client experience conference in the professional services industry! 📅 Use code: CXDAY25 at checkout to unlock your savings. Join us at the beautiful Wyndham Grand Rio Mar Golf & Beach Resort in Puerto Rico and connect with like-minded professionals at the premier CX Conference for the professional services industry. Don’t let this opportunity slip away—register now and be part of the CXps 2025 experience! 👉 https://hubs.li/Q02SnVrm0 #CXps2025 #ClientExperience #Conference #ProfessionalServices #Networking

Each year, Client Savvy presents the Client Experience Award (CXA) to recognize top-performing professional services firms as evaluated by their clients. We are thrilled to announce that MSA Professional Services has qualified for the Bronze award! They are among an elite group of professional services firms that consistently excel at aligning with expectations and delivering experiences clients would highly recommend to others. Congratulations from the Client Savvy Team! View all this year’s winners and learn how you can showcase your firm’s CX excellence with a validated, third-party award based on real ratings and reviews here: https://hubs.li/Q02SchQf0

🚨 Only 4 Days Left to Save $400 on CXps 2025 Registration! 🚨 Don’t miss your chance to attend the premier client experience conference for the professional services industry at a massive discount! We're still celebrating CX Day, and we’re offering $400 off your CXps registration. 🎉 💡 Act fast—the discount expires in just 4 days. Join us at the breathtaking Wyndham Grand Rio Mar Golf & Beach Resort in Puerto Rico and be part of the thriving CX community! Register now and secure your spot:https://hubs.li/Q02SdHfP0 🗓️ Use code: CXDAY25 at checkout! #CXDay #CXps2025 #ClientExperience #Conference #ProfessionalServices #Networking

Each year, Client Savvy presents the Client Experience Award (CXA) to recognize top-performing professional services firms as evaluated by their clients. We are thrilled to announce that FGM Architects has qualified for the Bronze award! They are among an elite group of professional services firms that consistently excel at aligning with expectations and delivering experiences clients would highly recommend to others. Congratulations from the Client Savvy Team! View all this year’s winners and learn how you can showcase your firm’s CX excellence with a validated, third-party award based on real ratings and reviews here: https://hubs.li/Q02ScjnK0

🚀 7 Powerful Reasons to Join Our Thriving CX Community! 🚀 At Client Savvy, we believe in championing the CX community, helping professional services firms differentiate themselves, accelerate growth, and retain top talent through Client Experience (CX). That’s why we founded the CXps conference—an event where CX practitioners can: ✔️ Share their triumphs and challenges ✔️ Gain insights from top-tier CX leaders ✔️ Learn new skills and tools to drive change ✔️ Expand their network with like-minded professionals In our latest blog, we explore 7 real stories from past CXps attendees that highlight why this community is thriving and how it’s transforming businesses like yours. 💡 Want to discover how CXps can impact your firm’s future? Read the full article now! 🔗 https://hubs.li/Q02SdswH0 #ClientExperience #CXCommunity #CXps2025 #ProfessionalServices #Networking #Growth

Each year, Client Savvy presents the Client Experience Award (CXA) to recognize top-performing professional services firms as evaluated by their clients. We are thrilled to announce that Burns & McDonnell has qualified for the Bronze award! They are among an elite group of professional services firms that consistently excel at aligning with expectations and delivering experiences clients would highly recommend to others. Congratulations from the Client Savvy Team! View all this year’s winners and learn how you can showcase your firm’s CX excellence with a validated, third-party award based on real ratings and reviews here: https://hubs.li/Q02SbXNt0