Cresta

Cresta

Software Development

Palo Alto, California 15,853 followers

Generative AI for the Contact Center

About us

Contact Centers are challenged to increase their agent efficiency and effectiveness in the face of high attrition, poor training, and managers who can only review less than 3% of interactions. Cresta turns real-time insights into real-time actions to make contact centers smarter and drive business results. We use generative AI to provide dynamic, real-time guidance to sales and service agents based on the best practices of your top performers, and let managers see and track every conversation and agent progress to create personalized coaching plans. Cresta was born out of the Stanford AI Lab and is backed by Greylock Partners, Sequoia, and Andreessen Horowitz. We are proud to be working with companies like Porsche, Cox Communications, Vivint, and Holiday Inn.

Industry
Software Development
Company size
201-500 employees
Headquarters
Palo Alto, California
Type
Privately Held
Founded
2017
Specialties
AI, Machine Learning, Voice, Chat, Contact Center, Customer Experience, Digital Transformation, Real-time Coaching, and Real-time Agent Assistance

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