Customer Success Collective

Customer success leadership training kicks off next week on February 25. Are you in? If you’re aiming for a leadership role, this six-week program isn’t just another course. It’s your fast track to stepping up, standing out, and making bigger moves in customer success. Join an exclusive cohort, learn from seasoned CS leaders, and walk away with the skills, insights, and certification to back it all up. No fluff, just real, actionable strategies to take your career to the next level. Sign up now or embrace the FOMO: https://lnkd.in/dJ4mYp-2 PS: The program's included with Exec+ membership. #CustomerSuccess #CSLeadership #LeadershipDevelopment #CareerGrowth

🚨 Customer Success Collective Meetup in Denver 🚨 Planning to join us for the Denver Summit on April 1-2? Why wait to make connections? 🎉 We're kicking things off early with a Pre-Summit Meetup on February 21 in Denver. This is your chance to meet some friendly faces, spark great conversations, and get hyped for the main event. 🔥 Big shoutout to our amazing host, Jenelle Friday 🙌 📅 February 21  ⏰ 6pm MST 📍The Denver Central Market, 2669 Larimer St, Denver, CO 80205, United States

Did you know that sales leaders cite recurring sales (42%), up-sells, and cross-sells (31%) as their top sources of revenue? As such, it’s becoming increasingly important to align account management, sales, and customer success teams as early as possible - but how to break down these silos? We’re here to help, with ‘Winning together: Smarter account strategies for sales & CS’. Join our live session with Karen Budell, Chief Marketing Officer, and Chris Dishman, SVP of Global CS, both Totango, and Travis Hill, VP, Customer Experience, Upland Altify, to learn how to cross-functionally collaborate like never before, deliver dependable growth, and help customers realize the true value of your product. 📅 Tuesday, March 11 ⏰ 9 AM PST / 12 PM ET / 5 PM GMT 📍Online Can’t make it live? Don’t worry, we'll still send you the recording if you register in advance. Share with your colleagues to get everyone on board - it’s one they won’t want to miss. Find out more (and sign up) here: https://lnkd.in/em64YhdA

This week, we wrapped up two days of making connections and forging friendships at Customer Success Summit Austin! 🤠 We heard from Scott Carruth, VP of CS, Flosum, and Connor Farrell, VP of Sales, OnRamp, at 'Scaling CS: How Flosum Transformed Onboarding with Automation'. Josh Solomon, North American General Manager, Ask-AI, shared insights at 'Cutting Through the Hype: How to Identify ROI-Positive Use Cases With AI'. And Arash Ardalan, PMP, Senior CSM, Zendesk, Alex Turkovic, Sr Director, CX, Belfry, Margaret Sula, Director of CX, FirstDay Foundation, Missie Dunham, Sr. Director, CS, Constant Contact, at delved into a panel discussion at 'The Future of AI in CS: Tools, Tactics, and Transformation'. A big thank you to all our sponsor friends and QueryPal, for making the event possible with their support. Still got snaps to share? Use #CSCAustin 📸 Seeing this community come together to exchange ideas, tackle challenges, and, indeed, make new friends, is what makes these Summits so special. Find yours: https://lnkd.in/eJntmVF7 Until next year, Austin! 🌟

Think a reactive service model is enough? Think again. According to Julien Le Terrien, Chief Customer Officer at Mobilexpense, customers only care about one thing: achieving their goals – everything else is just noise. So what actually works? Julien breaks it down in his latest article: https://lnkd.in/ew9CH623 #CustomerSuccess

Happy Valentine's Day! 🥰 We figured now was a good time to update our relationship status. What's yours currently looking like? 👇

If you build it, will they come? ⚾ (Spoiler: Not without a solid adoption strategy!) At Siemens, Giso van der Heide MSc tackled the adoption challenge in some of the most complex industries—automotive, aerospace, and manufacturing—where “just use the software” isn’t an option. True adoption means integrating solutions into intricate workflows and driving tangible ROI. So, how do they do it? In this week’s newsletter, we break down: ✅ Siemens' global Adoption Framework—why structure matters ✅ How we help customers move from purchase to full value realization ✅ The role of change management in making adoption stick ✅ How we measure, report, and optimize adoption success 💡 Ready to rethink how you drive adoption? Read the full article here. 👇 📩 Subscribe to the newsletter to stay ahead! #customersuccess #adoption #digitaltransformation #siemens #innovation #growth

Chief Customer Officers are no strangers to high-pressure decisions. But when the lights are off and the inbox is (momentarily) quiet, what’s the one challenge that keeps your mind racing? Vote below & let’s see where CCOs align. 👇  The best leaders aren’t just losing sleep over these issues. They’re solving them. That’s why top CS executives are coming together at Chief Customer Officer Summit to share real-world strategies that drive results.  Join us by applying for your complimentary invite:  📍 New York, March 12: https://lnkd.in/etEreRJA 📍 Silicon Valley, April 30: https://lnkd.in/eidet9Wn #CustomerSuccess #CCO #Leadership

Ever had one of those days where everything feels like a fire drill? 🔥 That’s when a solid template or framework is a lifesaver. No need to reinvent the wheel, just grab what works and get stuff done. That’s why we've built our membership dashboards, so you’ve always got the right resources at your fingertips. Toolkits, workshops, expert insights, it’s all there to make your job easier. We’re talking 60+ templates and frameworks, covering everything from customer offboarding to trial-to-subscription strategies. Don't believe us? Take a look for yourself: https://lnkd.in/ewBhZtbE Because let’s be real, we all love a teammate who says, "I have a template for that." 😏 Explore what else you can get your hands on in the dashboard: https://lnkd.in/eJbNQpk9 #customersuccess #cs #onboarding #churn

Good morning, Austin! We're just getting started on day two of Customer Success Summit, after an action-packed day one, where we heard from: 🎤 Jess Osborn, DeepL, on Monetizing your CS function 🎤 Sofia Covarrubias, Xurrent and Michelle Melecio Taylor, UVeye on Gaining C-suite buy-in for CS as a company-wide priority 🎤 Alex Turkovic, Belfry, on Building digital CS maturity: The 4 pillars, assessment tools, and actionable takeaways Amongst so many other incredible senior customer leaders, kindly sharing their secrets to success - thanks so much to all our speakers and attendees! 👏 And with massive thanks to our sponsors, OnRamp, Zendesk, QueryPal, and Ask-AI. 🤝 Share your thoughts, pictures and videos using #CSCAustin Feeling FOMO? Find your nearest Summit: https://lnkd.in/eJntmVF7