Customer Success Collective

Got plans on November 12? Join Matt Strait, Customer Success Manager at Stripe, for an exclusive, one-day live training session in customer success, starting at 9am PST. Expect: 👩🏫 Expert-led sessions on customer feedback, retention, churn, and metrics. 📜 CPD-accredited certification. 📚 OnDemand access to course modules with extra content from Intercom, Google, RingCentral, and 20+ templates and frameworks. 🤝 Networking opportunities with like-minded peers. And here’s the best part: you can save $300 by enrolling now at the special introductory price of just $999. This offer includes both live training and OnDemand access, making it an unbeatable deal compared to the OnDemand version alone. Be quick, as there's less than three weeks to secure your spot. https://lnkd.in/eKtRkEQN #CustomerSuccess #Networking #ProfessionalDevelopment

✨ NEW: Boost post-sales growth with aligned customer teams✨ Ever wondered what sets high-performing customer-facing teams apart? It’s not just strategy—it’s alignment. The power of a unified approach is changing the game. 🚀 Our report, courtesy of OpenText, is packed with insights on aligning customer marketing & success can enhance customer value, retention, and revenue. 💡 What you’ll find in the report: ✅ The key challenges orgs face in post-sale customer engagement. ✅ Four best practises to align customer success and marketing for max impact ✅ Strategies to improve customer retention and drive expansion If your organization is focused on retaining customers and unlocking additional revenue opportunities, this report is essential. Download it now and see how connected teams drive customer success. 👇 https://lnkd.in/dCFiVzEf #customersuccess

Mergers and acquisitions are intense, right? But when you strip them back, they’re not just about business strategy; they’re about people. These transitions can shake up everything, from job roles to customer expectations, and working in customer success puts you right in the eye of the storm. But here’s the silver lining: moments like these can reveal just how valuable you are. Andreja Mrzel, Director of Digital Customer Success (Global) at BlackLine, has provided her top strategies to keep you – and your customers – on track when the ground feels unsteady: 1️⃣ Stay ahead of change Keep communication open with your manager and show you're ready to tackle challenges proactively. 2️⃣ Protect the customer experience Be a reliable point of contact for customers by communicating clearly, staying on message, and avoiding speculation. 3️⃣ Turn change into opportunity Use M&As to grow by embracing new projects, exploring role shifts, and championing change. Just remember, your customers are watching your every move. Show them that, even in chaos, you’re steady, strategic, and focused on delivering excellence. 💡 Curious for more? Dive deeper into Andreja’s latest article: https://lnkd.in/edQRnieU 

Culture is often mistaken as fluffy or secondary to tangible business goals. ☁ But the reality is, culture should never be an add-on – it must be an integral part of how CS teams are led. ⭐ No one knows this better than Katie Clinch, Manager of Customer Success at LinkedIn. In this edition of Customer Success Insights, she explains the value of customer culture and offers some unmissable tips for customer success leaders on how to make culture work for them. Drive your performance the right way. 👇

⏰ 1 week to go! ⏰ Data is a powerful tool, but without the right approach, it can easily become a burden. So it’s time to unlock the next level of customer engagement with data-driven insights - a topic we're covering at our live session with Matik. 📅 Thursday November 7 ⏰ 8am PDT | 11am EDT | 4pm GMT 💻 Online Discover: ⭐️ How to data to build your company’s “forever relationships.” ⭐The tecniques needed to showcase your product's value. ⭐ How to create touchpoints for your entire portfolio. ...and loads more. Sign up today 👉 https://lnkd.in/dm_DUxsC (Can't make it? Sign up and we'll send you the recording after the session.)

Welcome our new Customer Advisory Board members! 🌟 We’re thrilled to introduce our new Customer Advisory Board (CAB) members for Customer Success Collective! 🎉 Twice a year, our CAB members come together to discuss, advise, and provide insights that shape the future of our community. They help us drive meaningful initiatives that bring real value to our members and strengthen our direction. 💡 Please join us in welcoming the new members! We’re excited to see the impact they’ll make in our community and look forward to collaborating with them as we continue to grow. Here’s to a successful journey ahead with our CAB team! 🙌✨ #customersuccess #customersuccesscollective #customeradvisoryboard  

Join the Southwest’s CS community in 2025, as Customer Success Summit takes Austin, February 11 & 12. Your unique opportunity to be in a room with 100+ of your CS peers, tackling your pain points, closing your knowledge gaps, networking with elite industry leaders (think GoCardless, GitHub, Indeed, and so many more), and adding forward-thinking strategies to your CS toolkit. Some picks from your agenda: 🤝 Bridging the experience gap in the experience economy 🔥 Fireside chat: Strategies for securing C-Suite support for CS as a company-wide responsibility 📈 Pivoting your CS team from support to revenue-driving function Expand your professional network and build relationships with CS experts who can provide guidance on emerging technology, managing cross-functional teams, and customer-centric innovation. Take a brochure to see all the key details: https://lnkd.in/dHhmKPRy

Feeling the pressure to stay updated and find effective strategies? 🤯 You're not alone. In today's competitive customer success environment, the right resources and community support can mean the difference between thriving and just getting by. 🌟 That's where Pro+ membership steps in. Tailored for customer success professionals, it offers the essential resources and community support you need. Unlock a host of benefits, including over 8 customer success certifications, a free annual in-person event ticket, more than 60 templates and frameworks, a mentorship program, 400+ hours of expert insights, and much more. And here's the exciting news: Pro+ is introducing a new perk—Customer Labs virtual workshops. 🧑💻 These engaging monthly sessions, led by industry experts, will explore crucial topics, with the next workshops focusing on: 🔹 Creating cohesive sales and CS strategies 🔹 Cultivating a customer-centric mindset: Strategies for success Will we see you there? 👉 https://lnkd.in/eGWS3YQu #CustomerSuccess #ProfessionalDevelopment #IndustryInsights

Ready for your speaker and agenda highlights for Customer Success Summit Washington, January 30? Grab a brochure for more info: https://lnkd.in/erDCCGTe