Enghouse Interactive

Join us at My-Connect, the leading event from our partners at BusinessCom BV! 🚀 We’ll be sharing all the latest on cloud migration and AI innovations for contact centers. Don’t miss out on insights to future-proof your operations and elevate your CX strategy! 📅 7th of November 📍Oss - Netherlands Register - https://engh.to/3A5knHn #EnghouseInteractive #AI #CustomerExperience #IA #CustomerService #ContactCenter #CcaaS

🎥 Catch the Replay: Uncover 2025 CX Trends with Frost & Sullivan! 🎥 Did you miss our live discussion on the latest customer experience trends? Now’s your chance to watch the insightful session where Michael DeSalles, Pricinpal Analysts from Frost & Sullivan joined Enghouse Interactive to dive into what’s shaping the future of customer service. 🌟 Key Takeaways: • Emerging Trends: How AI and automation are redefining the contact center landscape. • Best Practices: Practical steps to leverage CX insights for better customer engagement. • Future-Ready Strategies: Preparing your team and infrastructure for the customer experience demands of tomorrow. Gain insights into what 2025 has in store for CX, from innovative tech to new customer expectations. Watch now and position your organization at the forefront of change! 📺 Watch the recording here 👉 https://engh.to/4f2behV Steve Nattress Dane Austin Smith #CustomerExperience #ContactCenter #CXTrends #EnghouseInteractive #FrostAndSullivan #AI #FutureOfCX

Call Centre Helper Magazine asks for top tips and strategies for keeping agent stress levels under control in the #contactcenter, and Enghouse Interactive's Dane Austin Smith has some useful advice, including taking proactive steps to cut down wrap-up time, and double-checking that your forecasting isn’t contributing. Learn more - https://engh.to/3UqXLaS #customerexperience #CX #WorkforceManagement #WFM

According to a McKinsey study, 61% of companies have reported a significant surge in contact volumes 📈 To manage this influx without overwhelming agents, it’s crucial to implement solutions that can handle increased call volumes while enhancing customer experience. So, how can companies achieve this? In our recent blog, Enghouse Interactive explores how contact centres can effectively manage the rising volume of customer interactions by leveraging five key software solutions 👉 https://lnkd.in/er8sxtUi #CallVolume #CX #ContactCentres

Deliver Exemplary Customer Experiences (CX). Anytime. Anywhere. Any Channel Elevate your contact center capabilities, reduce costs, and improve the customer experience with Enghouse CCaaS. Leverage the efficiencies of the cloud, increase operational agility, resiliency, and business continuity across your organization. See It In Action - https://engh.to/4eWR9JB #EnghouseInteractive #EnghouseAI #AIforCX #ContactCenter #CloudChoice #ONPremise #HybridContactCenters #PracticalAI #CCaaS

Adaptable. Powerful. Responsive. Advanced Contact Center capabilities right sized for your needs. See It In Action - https://engh.to/4flrSZF #EnghouseInteractive #EnghouseAI #AIforCX #ContactCenter #CloudChoice #ONPremise #HybridContactCenters #PracticalAI #HostedCC

How do you survive seasonal peaks in the #contactcenter? Call Centre Helper Magazine asked the experts, and Enghouse Interactive's Dane Austin Smith had some useful advice... 😱 Acknowledge the significant pressure agents experience and help keep stress levels under control 📞 Introduce Callbacks to reduce frustration for callers and agents 🔎 Monitor real-time performance for continuous improvement Learn more - https://engh.to/3XFzWgi #customerexperience #CX #WorkforceManagement #WFM

Customer Experience (CX) Redefined   An omnichannel contact center solution designed for today’s global customer service needs. Transform your traditional call center by delivering the fully digital customer experience your customers demand, by integrating with the communication platforms your business already uses. Benefit from better customer engagement analytics and reporting to keep your customers happy, and your agents more efficient. See It In Action - https://engh.to/3NADwnD #EnghouseInteractive #EnghouseAI #AIforCX #ContactCenter #CloudChoice #ONPremise #HybridContactCenters #PracticalAI

Deliver Exemplary Customer Experiences (CX). Anytime. Anywhere. Any Channel See It In Action - https://engh.to/4eWR9JB #EnghouseInteractive #EnghouseAI #AIforCX #ContactCenter #CloudChoice #ONPremise #HybridContactCenters #PracticalAI #CCaaS

Investment in #qualitymanagement has always underpinned both improved agent engagement and premium customer service. CX Today's recent #QA: The #ContactCenter Leader’s Guide to #QualityAssurance looks at the importance of QA and its best practices, along with the benefits, and mistakes to avoid, with contributions from Enghouse Interactive's Steve Nattress and Tim Peters, HBA, MBA, CM, iGP Learn more - https://engh.to/3YyB2MH #CX #AI #Cxautomation #AgentCoaching