Federal Student Aid an Office of the U.S. Department of Education
Government Administration
Washington D.C., Washington D.C. 31,595 followers
You are America’s Smartest Investment
The Vision
FSA has one of the largest consumer loan portfolios in the country at $1.4 trillion. It is critical that we provide customer experience on par with world-class financial services firms and establish our organization as one of the most trusted brands. This effort will deliver exceptional customer experience for millions of Americans across the entire student aid life cycle, from fostering greater awareness about financial aid availability, to applying for aid, to successfully repaying loans.
Next Gen FSA
Next Gen FSA will create an ideal customer experience combining multiple websites, mobile applications, contact centers, and other customer interfaces into a simplified, consistent, and engaging experience enhanced by standardizing training and tools across vendors and partners. With a focus on mobile engagement, Next Gen FSA will meet customers where they are, letting them connect with FSA on the device of their choice cutting clutter seamlessly and connecting customers with support as needed.
Interested in joining our team?
Please check our job’s section for upcoming vacancies in the following fields: • Acquisitions • Business Processing • Business Transformation • Customer Engagement • Data Integration • Data Integrity • Data Validation • Identity and Access Management • IT Security • Organizational Readiness • Performance Management • Portfolio Conversion • Strategic Communications • Vendor Oversight