First Coast Service Options, Inc.

We are celebrating Kimberly Martin's 35th anniversary with US! Kim has been with our family of companies since 1989. As a current vice president of operations, Kim provides direction and oversight for various Medicare Administrative Contractor functions including our electronic mailroom, electronic claims enrollment, provider enrollment, customer contact center, provider outreach and education, and the DMEPOS supplier enrollment contract. During her time with US, she has also worked in various leadership positions in our Customer Contact Center and Provider Enrollment. In her role, Kim has the opportunity to work across our entire organization and is a true advocate for US in our growth strategy. We asked Kim to share about her time with US, she shared: “During my 35-year career in the Medicare Program, I’ve been involved in many transformational events initiated by the government, healthcare industry and our company with the common goal of providing exceptional service and support to all Medicare stakeholders. In addition to the challenging and fulfilling work, the highlight of my career is working with a team of very dedicated and knowledgeable individuals who care about each other, what they do and always rally to meet the unexpected. I am so proud to be part of this team.   No matter where you work or what you do, work hard, and help others be successful.”   Thank you, Kim! We are so glad you are part of US!

Avoid processing issues: Submitting the correct form is important! Did you know that submitting an outdated or old form can cause a delay or even a rejection of your request? Our mailroom has observed an increase in the number of improper requests with outdated forms. Please ensure you are reviewing our forms webpage to access the most current form for your submission. We also offer many of our forms for electronic submission via SPOT, our free, secure internet portal. Access our form webpages: Florida and US Virgin Islands • Part Ahttps://lnkd.in/dEtj4j_e • Part B: https://lnkd.in/d7_WyKXd Puerto Rico • Part A: https://lnkd.in/dbQcCUpx • Part B: https://lnkd.in/deA5CcEG

This month we are recognizing Cyber Security Awareness Month! Throughout October, our Information Security and Privacy team is elevating the conversation about staying vigilant and keeping our digital environment safe. The team has recruited all of US to solve the mystery of Mr. Phish and together, we will learn how to spot a phish. It takes all of US to protect our data. Stay vigilant!

Avoid the wait - submit electronically! Are you still using paper to submit correspondence to First Coast? Avoid the wait for mailing and processing delays and transition to using electronic submission methods to get a quicker response! Not sure how? Visit our Avoid the Wait resource center on our website. Avoid the Wait Resource Center: https://lnkd.in/d3FdPRW

Today, we thank our leaders and everything they do to inspire US to reach new heights. Your leadership and support make all the difference. Happy National Boss’s Day to the bosses of US!

October is Breast Cancer Awareness Month, and we stand proudly with all the survivors and those currently battling breast cancer. We encourage you to take some time to schedule your routine and diagnostic mammogram. Mammograms play a vital role in prevention and detection. Together, we stand in the fight against breast cancer. 

Did you know that Oct. 10 is World Mental Health Day? Today, we recognize the importance of mental health and the role that it plays for all of US. From partnering with programs like New Directions and Teladoc to providing cognitive wellness resources, our family of companies is committed to supporting our team members and making mental health a priority. 

Today we held our Disability Awareness Lunch & Learn where we focused on hidden disabilities. During this lunch and learn, team members courageously shared their personal experiences living with hidden disabilities. It was a wonderful opportunity for US to come together, deepen our understanding, and connect with one another. 

2024 Quarterly Updates – Learn more! Join us for our 2024 Medicare Part A and Part B quarterly updates learning sessions in October. Learn more about the significant changes happening in 2024 with the Medicare program. Visit our Event Calendar to review our upcoming webinars: https://lnkd.in/ewb-grA.

That's a wrap on the American Heart Association’s 2024 First Coast Heart Walk! Harvey’s Heartbeats had a fantastic time getting our steps in and retaining our top team title for the AHA’s Move More challenge. This year, our tent was Paw-lympics themed and we invited all our furry friends to get their picture taken on our podium. While this may have been the First Coast Heart Walk, we had team members participating from all over the country. We are proud to walk for the Heart Heroes among US and those who have been impacted by cardiovascular disease. By caring for one another, we can make a difference.