Foundever

What is a security culture and why does your organization need one? When an organization makes security central to its business culture, it minimizes the risk of human error leading to a breach and turns employees into the first and strongest line of defense, rather than the weakest link in the cyber security chain. So, what is a security culture and what is the key to its successful implementation? Find out in our blog: https://lnkd.in/gJzMXWqV #Security #CyberSecurity #DataSecurity #CustomerExperience #CX #BPO

As artificial intelligence (#AI) continues to evolve, its impact on the travel and hospitality industry is becoming increasingly profound. Here are five predictions for how #GenAI will transform the industry, offering a glimpse into an exciting future of personalized and enhanced travel experiences. 1. GenAI will help create hyper-personalized travel experiences 2. ... Read more in our blog: https://lnkd.in/gzQhWZcZ #Travel #Hospitality #CustomerExperience #CX #BPO

🏝 Today’s travelers seek value and memorable #experiences. With concerns about inflation and economic uncertainty, they’re more selective about where and how they spend their money. And their expectations have never been higher. This is an opportune time to rethink your customer experience — enhance customer interactions, improve the delivery of customer care services, and optimize the management of people and operations in your contact centers. In this guide: • 𝗕𝘂𝗶𝗹𝗱 𝗰𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝗹𝗼𝘆𝗮𝗹𝘁𝘆: Learn effective methods for creating loyal customer relationships and delivering unforgettable guest experiences that keep them coming back. • 𝗨𝘀𝗲 𝗔𝗜 𝗳𝗼𝗿 𝗲𝗻𝗵𝗮𝗻𝗰𝗲𝗱 𝘁𝗿𝗮𝘃𝗲𝗹 𝗲𝘅𝗽𝗲𝗿𝗶𝗲𝗻𝗰𝗲𝘀: Discover how AI can transform customer interactions and operational efficiencies in the travel and hospitality industry, creating a smoother and more personalized journey for guests. • 𝗖𝗿𝗮𝗳𝘁 𝗼𝗻𝗲-𝗼𝗳-𝗮-𝗸𝗶𝗻𝗱 𝗰𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝗲𝘅𝗽𝗲𝗿𝗶𝗲𝗻𝗰𝗲𝘀 with hyper-segmentation. Use advanced data analysis and hyper-segmentation to tap into individual customer preferences, enabling the creation of deeply personalized experiences. • 𝗜𝗺𝗽𝗿𝗼𝘃𝗲 𝗲𝗺𝗽𝗹𝗼𝘆𝗲𝗲 𝗲𝘅𝗽𝗲𝗿𝗶𝗲𝗻𝗰𝗲 𝘁𝗼 𝗲𝗻𝗵𝗮𝗻𝗰𝗲 𝗴𝘂𝗲𝘀𝘁 𝘀𝗮𝘁𝗶𝘀𝗳𝗮𝗰𝘁𝗶𝗼𝗻: Understand the critical link between employee satisfaction and guest experience, and gain insights on how to build a positive work environment that translates into better service for customers. ✈ Learn more in our best practice guide: https://lnkd.in/dwXiMqgM #Travel #Hospitality #TravelCX #AI #CustomerLoyalty #CustomerExperience #CX #BPO

Our team in the Philippines has been awarded the Philippines' Best Employer Brand 2024 at The Philippines’ Leadership Awards 2024 presented by the AdvantageClub.ai and the World Human Resource Development Congress! 🙌 We've been recognized for exceptional HR practices, diversity and inclusion initiatives, employee training and development programs, and work-life balance initiatives. As we often say: Our People Are Our Superpower! 🦸♂️🦸♀️ Congratulations to the entire team for their commitment, collaboration and success! Bravo! #Philippines #Awards #CustomerExperience #CX #BPO #FoundeverLife

We are very proud to announce that we've been awarded a Great Place To Work Certification in Egypt, Greece and Portugal, which recognises companies that promote a better work environment and organizational culture. This certification considers the opinion of employees who, through The Great Place To Work Trust Model™ model, respond to a confidential and anonymous survey. Egypt, Greece and Portugal join Brazil and India who have achieved this recognition for four and two consecutive years, respectively. “It’s an honor to be certified as a Great Place To Work for the second time in Portugal and first time in Egypt and Greece,” said Benedita Miranda, General Manager, Multilingual Region, Foundever. “This is a highly coveted achievement that requires consistent and intentional dedication to the overall employee experience, and it reflects our efforts to focus on the wellbeing and professional growth of all colleagues. We are proud to see Foundever stand out as one of the top companies to work for within these regions. It remains a priority for us to persist in providing a work environment where employees feel happy and valued, underpinned by the principles of diversity, equality and inclusion. We’re committed to creating an environment where our teams can thrive and grow both personally and professionally. We will continue to talk and engage with employees and act on their feedback to make Foundever a place where everyone feels proud to work.” Congratulations to our teams in Egypt, Greece, Portugal, Brazil and India! 🙌  Read the full press release here: https://lnkd.in/gFAGtMwA #GreatPlaceToWork #Awards #EmployeeExperience #EX #PeopleFirst #CustomerExperience #CX #BPO

The people within any organization are simultaneously the first line of defense and the weakest link in the #security chain. How can #CX brands determine and evaluate the strength of potential delivery partners' security culture? A security culture goes beyond the breadth and depth of an organization’s security team, removing operational silos and replacing them with individual and collective accountability. Employees understand that following security best practices are central to the execution of their duties and, crucially, if a mistake does occur, feel empowered to immediately report it to minimize any potential impact. So, how can you tell if a potential partner has a security culture? We tackle this in detail (including an action list) in our whitepaper: https://lnkd.in/gE9jyq7r #Cybersecurity #ProviderSecurity #SecurityCulture #CustomerExperience #BPO

Michelle Parks, CEO - U.S. Market, visited our team in India to formally inaugurate our newest state-of-the-art hub in Cyber Pearl, Hyderabad. She also visited two other CX hubs in Hyderabad and Mumbai. Michelle's visit represents our continued commitment to grow and invest in our teams and locations in India. While she was there, she connected with our leadership in India, met with several focus groups, and met with representatives of National Association of Software and Service Companies (nasscom), an Indian non-governmental trade association and advocacy group that serves the Indian technology industry. Congratulations to our team in India on the fun and productive events while hosting Michelle! Gautam Sinha Kalpak Huddar Sarfaraz Kader #India #CustomerExperience #CX #BPO #FoundeverLife

How do you scale operations in multiple regions while providing a cohesive, seamless support when your customers span across multiple countries and languages? Brands should consider these three key things in order to build a well-oiled CX machine that offers multilingual support: 1. Unified operational framework Brands should establish a unified operational framework that simplifies management to standardize processes, workflows and tools across different language support teams. This simplifies management and enables agile scalability. 2. Monitoring tools + analytics Performance monitoring tools and analytics can be your superpower when it comes to tracking and analyzing language support operations. This data-driven approach allows brands to identify areas for improvement and make informed decisions. 3. GenAI Advancements in generative AI have made it possible to provide automated support in hundreds of languages. This technology can be an invaluable tool when it comes to providing agile CX. Learn more: https://lnkd.in/gcu77CzX #Multilingual #Scalability #Agility #Automation #GenAI #CustomerExperience #CX #BPO

Our team in Bulgaria recently participated in the world-renowned Legion Run, a 5-kilometer team-oriented event featuring challenging obstacles, mud, ice, and barbed wire. 🏃♂️ This event was more than just a physical challenge; it was an incredible experience that fostered teamwork and fun. Our team reports that participating in the Legion Run was a fantastic team-building exercise that provided the opportunity to experience first-hand the importance of trust, cooperation, and collective effort. We believe in promoting well-being and growth, both personal and professional, through physical challenges as well as teamwork, communication, and collaboration. Kudos to our team members who took part of this amazing event, we're proud of you! #TeamBuilding #CX #BPO #FoundeverLife

We are thrilled to announce that we are officially Great Place to Work Certified (GPTW®) in Portugal, Greece, and Egypt! Achieving this certification across three countries in the Multilingual Region is a significant milestone for each one of us. Here’s why: ✅ Global recognition: GPTW® is a global authority on workplace culture, employee experience, and exceptional leadership. By earning this certification, we join a prestigious league of top companies celebrated for their workplace excellence.  ✅ Your voice matters: GPTW® assessments are based solely on your feedback. Our certification is a transparent and dependable reflection of your experiences and perspectives.  ✅ Proof of our promise: This certification isn't just a badge; it’s a testament to our commitment to creating our best moments, aligned with our core values of Creativity, Connection, and Commitment.  This achievement belongs to all of our associates, for whom we are thankful for their energy, dedication, and enthusiasm!  We are proud of our incredible team! 🙌 #GreatPlaceToWork #GPTW #employeeexperience #workplaceexcellence #teamcelebration #companyculture #foundever