Genesys

NEWS: Genesys has earned #GreatPlaceToWork certification in 14 countries!🏆🌏 🇺🇸🇨🇦🇲🇽🇧🇷🇬🇧🇮🇪🇭🇺🇯🇵🇮🇳🇳🇿🇦🇺🇸🇬🇲🇾🇵🇭 “At Genesys, we believe that when our employees feel valued and empowered, they bring that same energy to every customer interaction." 💬 Eva Majercsik Find out why Great Place To Work has recognized Genesys workplaces around the globe for inclusion, empathy and flexibility in work-life balance 👇 📰 https://gsys.cx/4dIsuag #OneGenesys

Fiscal Year 2024 Belonging Score = 89 This measures our employees’ experience from recruitment and onboarding all the way through the offboarding process. Our goal isn’t just to attract and promote diverse talent — it’s to make sure that people feel a sense of belonging once they're here. Dive into the breakdown and more in our FY24 #Sustainability Report: https://gsys.cx/4cuEUCc #DEI

☕ Time for another Cup of G! Discover how 76% of CX leaders are leveraging AI to create more personalized interactions and address pain points. The future of #CX lies in #AI-driven empathy ↓

▶️ All 6 episodes of Experiences in the Fast Lane are now available! Don't miss Tony Kanaan, Pato O'Ward, Kate Gundlach and others at Arrow McLaren IndyCar as they talk #innovation, empowerment, #AI and driving performance! Just as Arrow McLaren combines #tech and talent to win, Genesys Cloud empowers businesses to deliver personalized experiences at scale. Together, we’re creating winning experiences! 🎥 Watch now: https://lnkd.in/eqdd__RA #DrivenbyExperiences

"Are you interested in a #career at Genesys? Let me tell you about my experience. 👇 I joined Genesys because a transformation role caught my attention and the #technology was accessible and exciting. After all, what’s hard to grasp about technology that improves customer engagement and outcomes? From there, one opportunity led to another. Each role has allowed me to expand my skills, grow my team and take on new challenges. Genesys has shown me that there are continuous opportunities for growth if you are open to change and exploring non-linear career paths. What is the secret to staying here for seven years? The people. Day in and day out, they motivate me to keep going. We do not always agree, and that’s okay. We diverge and converge, and the camaraderie we share makes solving problems together an enriching experience. My most memorable moments are about solving complex puzzles with great people. I am committed to #diversity and #inclusion. As the Executive Sponsor of the Genesys Asian Impact Network (GAIN), I have had the privilege of speaking on #DEI panels and mentoring women in the CFO organization. My team spans 10 countries, and I am proud of how we ensure that recruitment processes are inclusive. My advice for anyone joining is to take the time to understand what matters to different functions and leaders. Have an opinion but be open to alternate perspectives. Be ready for change. Have fun. We spend so much of our lives at work, often solving complex challenges, but there is always room to connect with others and remind ourselves that we are in this together. If you are looking for a place to grow, collaborate and make an impact, Genesys might be the place for you." - Viniti Mahbubani Visit our #careers page: https://gsys.cx/3LyFjJ3

Seamless #UX is key to exceptional #CX. From intuitive interfaces to effortless interactions, UX enhances satisfaction, boosts conversions, and builds loyalty.🌟 That’s why we’re turning to YOU. Join our UX Research Program to help shape next-gen CX: https://gsys.cx/3YgpkWL

From 7 legacy systems to 1 all-encompassing solution, Unisys was able to unify its IT tech stack by migrating to Genesys Cloud. This strategic move allowed the team to: 🛠️ Streamline operations 🚀 Elevate both their #EX and #CX with our AI-powered tools The best part? The transformation was completed in under 5 months allowing the global Unisys team to make a quick and agile tech transition. Get the full story: https://gsys.cx/3zRG9hw #CustomerServiceWeek

Bad customer and employee experiences lead to 👋 goodbyes 👋 And that's not the only cost. ▶️ Watch now to learn how to supercharge #CX and #EX with conversational and generative #AI: https://lnkd.in/eq3B6K3t

🔸 20% reduction in time to resolution 🔸 $1.65M total cost savings 🔸 23% reduction in errors With #CX Cloud by Genesys and Salesforce, HR tech provider Benify has experienced all of this while simplifying their tech stack. Hear more from Benify about how they increased efficiency and enabled agents: https://gsys.cx/3yXyJZs #CustomerServiceWeek

Scuderia Ferrari and Ferrari Hypercar understand the art of fan loyalty well. Why? They create deeply personalized fan experiences that shape brand reputation and drive lasting #loyalty. Whether harnessing the power of #AI to anticipate customer needs, or making a fan's weekend with a memorable interaction, loyalty is about more than just a product – it's the experience, the emotion, and the connection. #DrivenbyExperiences