Laundry CEO

Three weeks ago, industry leaders, innovators, and change-makers gathered for the inaugural Laundry CEO Forum 2024, and the energy was truly unmatched. We’re excited to share our official after-movie, capturing the best moments, including powerful testimonials from attendees who left inspired and ready to drive the industry forward. Thank you to everyone who attended, participated, and supported this incredible event. Your passion for the future of the garment care industry continues to inspire us all. Want to stay up to date on all things Laundry CEO? Sign up to receive announcements and updates here: https://lnkd.in/g8B3p26B #garmentcare #LaundryCEO #conferences #networking #laundryindustry #drycleaning #laundry

Clients fall into one of 3 buckets of experience. They're either pleased, indifferent, or underwhelmed. Here are 6 takeaways from a study by PwC to guide you. 1. 𝗧𝗵𝗲 𝗽𝗿𝗶𝗰𝗲 𝗽𝗿𝗲𝗺𝗶𝘂𝗺 𝗶𝘀 𝗿𝗲𝗮𝗹. Great experiences are tangible: up to a 16% price premium on products and services, plus increased loyalty. 2. 𝗕𝗮𝗱 𝗲𝘅𝗽𝗲𝗿𝗶𝗲𝗻𝗰𝗲 𝗶𝘀 𝗱𝗿𝗶𝘃𝗶𝗻𝗴 𝗰𝗹𝗶𝗲𝗻𝘁𝘀 𝗮𝘄𝗮𝘆. One in three consumers (32%) say they will walk away from a brand they love after just one bad experience. 3. 𝗖𝗼𝗺𝗽𝗮𝗻𝗶𝗲𝘀 𝗻𝗲𝗲𝗱 𝘁𝗼 𝗴𝗲𝘁 𝘁𝗵𝗲 𝗺𝘂𝘀𝘁-𝗱𝗼’𝘀 𝗿𝗶𝗴𝗵𝘁. Speed, convenience, helpful employees, and friendly service matter most, each hitting over 70% in importance to clients. 4. 𝗧𝗵𝗲 𝗲𝗺𝗽𝗹𝗼𝘆𝗲𝗲 𝗲𝘅𝗽𝗲𝗿𝗶𝗲𝗻𝗰𝗲 𝗶𝘀 𝘁𝗵𝗲 𝗰𝗼𝗿𝗻𝗲𝗿𝘀𝘁𝗼𝗻𝗲. Human interaction matters now—and 82% of U.S. and 74% of non-U.S. clients want more of it in the future. 5. 𝗚𝗶𝘃𝗲 𝘂𝗽 𝗴𝗲𝗻𝗲𝗿𝗮𝘁𝗶𝗼𝗻𝗮𝗹 𝗳𝗶𝘅𝗮𝘁𝗶𝗼𝗻. What matters most to all generations surveyed holds true for Gen Z, too. 6. 𝗘𝘅𝗽𝗲𝗿𝗶𝗲𝗻𝗰𝗲 𝗶𝘀 𝘁𝗵𝗲 𝘀𝘁𝗿𝗮𝘁𝗲𝗴𝘆. 54% of U.S. consumers say client experience at most companies needs improvement. Figure out how to get your team to deliver more smiles and your laundromat will stand out like a cow on a chicken farm. 🏴☠️✌️

Can laundromat owners create more trust with their potential customers?? Ya better believe they can!! 😀 Great time speaking today at the Laundry CEO Forum in Dallas. I LOVE my job!! #SpeakerLife

We couldn't have said it any better! Thanks, Bronston!

An extra special shoutout to César Cintrón León, Director of Rooms for the Omni Frisco Hotel at The Star during the Laundry CEO Conference. César patiently gave tour after tour for group after group showing us the hotel laundry facilities. He also spoke at a session explaining what he looks for in partnering with a commercial laundry vendor. Thank you so much for your time and attention!!! We really appreciated it!!! 👏👏👏

The Laundry CEO Forum was more than an amazing event. It was a showcase of topics and discussion that made participants comfortable to get uncomfortable. Routine sounding topics were covered in more depth and detail. There was very little "fluff" in a business known to "fluff" and fold. (dad humor). I presented on water. A topic that is seemingly mundane, rarely talked about, but is at the forefront of every laundromat that uses water to wash clothes. It's not sexy. Yet, it is a topic every laundry owner must come to grips with. Water is a BIG part of the business but very few owners understand the inner working of the business. All the speakers brought depth and an entrepreneurial dimension to topics that ranged from building brands, business analytics using real data, and customer experience to building trust. Each showing that the laundry business is better today than ever, and the future is even brighter. Looking to the past and reinventing the past is not development claimed one of the speakers. He challenged us to improve ourselves and reach out for change that will be impactful to our industry in the future that has not been done before. The conference was titled "Fueling Economic Growth In Garment Care." For those in attendance, there were many opportunities to see how to increase business to our stores through tried-and-true methods, as well as inventing new processes (which at least two speakers have done). Yes, Laundry CEO Forum did provide a forum that encouraged more comradery, networking, learning, and knowledge amongst its participants. Jessica Johnson-Cope and Waleed Cope 🏴☠️ deserve a round of applause for sponsoring this next-level event. Laundry CEO Forum was impactful to me for three reasons. 1) I came away with many nuggets of information that I know will propel my business. 2) It created a higher level of creative thinking about business and laundry (services and process). 3) There was virtually no time wasted. I am proud to have been chosen as one of the speakers for this inaugural event and truly hope that my contribution gave others their nuggets for "water".

The #LaundryCEO Forum was a game-changer! 🚀 Huge Congratulations to Waleed Cope 🏴☠️ and Jessica Johnson-Cope for challenging conventional industry standards and creating incredible space for leaders in laundry to come together. From veterans to newcomers, we all left inspired to innovate and grow. Thank you for giving LaundroLab Tampa the opportunity to share our passion: turning everyday laundry into 5-star experiences. 🌟 We were honored to be part of this incredible inaugural event! The best part? Seeing how we're all in this together. Whether you're a single store owner or operating a multi-store chain, we're all pushing to make this industry and the communities we serve better AND build businesses we actually love running. Who else is energized to transform the laundry industry? Let's keep the momentum going! 💪

As we all get back to our routines, let's not forget the powerful insights and connections made at Laundry CEO Forum last week. From visionary leadership strategies to innovative growth ideas, LCEO was packed with game-changing takeaways. Whether you were inspired by a keynote, sparked by a conversation, or captivated by an experience, now is the time to put those ideas into action. Remember the C-Suite Experience at Ferrari? That exhilarating ride wasn’t just about speed—it was a reminder to drive forward with purpose, agility, and a relentless focus on excellence. Take that momentum into this week. Reflect on what resonated with you, and find ways to implement those strategies in your business. Let’s keep the energy alive and continue to push the boundaries of what’s possible in our industry. #LaundryCEO

What a conference week at the Laundry CEO Forum! It was a great opportunity to connect with new and experienced laundry professionals and exchange ideas and insights. Congratulations to Waleed Cope 🏴☠️ and Jessica Johnson-Cope for organizing such a fantastic event. I had the chance to share about Hamperapp's mission of expanding laundry and dry cleaning services across the USA and globally. At the Omni Frisco Hotel at The Star, I got an exclusive look at their behind-the-scenes operations, observing how they manage and outsource their linen daily. Throughout the week, I had enlightening discussions with numerous individuals, including Brian Wallace, Saichelle McNeill, John Fry, Trish Lindo, Marcus Sheridan, Mark Vlaskamp, and many more. It was a valuable experience, learning from industry leaders and sharing our vision for the future of laundry services. #LaundryCEOFroum #Networking #IndustryLeaders #LaundryInnovation