Level AI

[Webinar Alert] Don't Miss Our Exclusive Session on July 30th! Calling all contact center leaders! Join us on July 30th at 10 AM PST | 1 PM EST for an insightful Q&A session featuring Michaela C., Quality Assurance Strategist & Leader at ezCater. Discover how ezCater leverages AI to: - Equip agents to excel in complex calls and champion customer satisfaction. - Reduce customer churn rates. - Enhance agent productivity and streamline interactions. Topic 👉 Mastering Complex Calls with Manager/Agent Assist Here's what you'll gain: - Insights into the challenges faced by online marketplace contact center agents. - How AI can empower your agents to handle complex calls and become customer champions. - How to reduce customer churn and boost agent efficiency. P.S. Attending this webinar will give you valuable insights on turning your contact center into a strategic business asset. Space is limited; secure your spot now! 👇 https://lnkd.in/dHAVXR2w #ai #artificialintelligence #agentassist #callcenters #customerexperience #cx #contactcenters

We're thrilled to announce that Level AI has secured $39.4 million in Series C funding, bringing our total funding to $73.1 million. This milestone wouldn't be possible without the trust and support of our incredible customers who've been with us on this journey. To our partners in transforming customer experience: your belief in our vision has been instrumental. As U.S. businesses collectively lose $1.6 trillion annually due to poor customer service, your commitment to excellence is more crucial than ever. This investment, led by Adams Street Partners, will fuel our growth, innovation, and talent acquisition. We're excited to advance our product development, engineering, and R&D efforts to better serve you and meet the evolving demands of the market. As we look to the future, we're optimistic about the potential of AI, particularly generative AI and contact center-specific LLMs, to revolutionize customer interactions. Together, we'll continue to harness the power of unstructured conversational data to drive meaningful insights and automate critical processes. Thank you for your continued trust. We're eager to embark on this next chapter of growth and innovation with you, ensuring every customer interaction is productive and positive. Here's to building better customer relationships and driving excellence in customer service! #SeriesC #CustomerExperience #AI #Innovation 

We're thrilled to announce that Level AI has secured $39.4 million in Series C funding, bringing our total funding to $73.1 million. This milestone wouldn't be possible without the trust and support of our incredible customers who've been with us on this journey. To our partners in transforming customer experience: your belief in our vision has been instrumental. As U.S. businesses collectively lose $1.6 trillion annually due to poor customer service, your commitment to excellence is more crucial than ever. This investment, led by Adams Street Partners, will fuel our growth, innovation, and talent acquisition. We're excited to advance our product development, engineering, and R&D efforts to better serve you and meet the evolving demands of the market. As we look to the future, we're optimistic about the potential of AI, particularly generative AI and contact center-specific LLMs, to revolutionize customer interactions. Together, we'll continue to harness the power of unstructured conversational data to drive meaningful insights and automate critical processes. Thank you for your continued trust. We're eager to embark on this next chapter of growth and innovation with you, ensuring every customer interaction is productive and positive. Here's to building better customer relationships and driving excellence in customer service! You can read more about Level AI and our future plans at our blog linked in the first comment below. #SeriesC #CustomerExperience #AI #Innovation

Enterprises are not looking for AI that shows well but for AI that works and can scale.

Excited to welcome Nishant Mittal to our Engineering & Product team. Nishant is a Bar Raiser hire and brings an infectious engineering discipline and execution zeal to the team. Looking forward to the journey ahead! #team #innovation #leaders

Take your financial services contact center into a new era of quality assurance with Level AI. Our Generative AI-driven tools ensure compliance, boost efficiency, and enhance customer satisfaction with automated QA, personalized coaching, and Voice of the Customer insights. Click here to learn more: https://hubs.la/Q02G3zKk0 #GenerativeAI #CustomerService #FinancialServices #LevelAI

With Level AI Auto-QA doesn't mean agents being subject to the hallucinations of the latest toy from silicon valley. Along with an in-house generative AI trained for contact center data that understands scorecards and what the agent is actually saying, Level AI manually reviews thousands of QA scores every month to ensure that the AI is always on par with human evaluators. Learn more at: https://hubs.la/Q02DGdrj0

Transform your contact center QA with Level AI's groundbreaking Smart Skip!⚡ Our industry-first AI feature automatically navigates to critical moments in agent screen recordings—such as application switches and data entries. Streamline your workflow by effortlessly accessing pivotal moments, eliminating tedious manual tasks, and focusing on value-driven insights. Learn more: https://hubs.la/Q02C4FB40 #contactcenter #AI #QA #SmartSkip

🚀 Exciting News! 🚀 We are thrilled to announce the launch of our brand-new website at thelevel.ai! 🎉 Our revamped site is designed to provide you with an enhanced user experience and deeper insights into how Level AI is transforming contact centers. But that’s not all! We’re also gearing up for an incredible time at #CCW2024 in Las Vegas from June 4-6. 🌟 Visit us at booth 145 to discover how our cutting-edge technology can elevate your customer experience to the next level (also, we're running a giveaway you're not going to want to miss). Don’t miss out! See you there! 👋 #LevelAI #CustomerExperience #ContactCenter #CCW2024 #Innovation

At Customer Contact Week Las Vegas, you have more at your fingertips than anywhere else in the world. This is the annual gathering of customer contact leaders, where you will find the tools, technology, and techniques to drive your business endeavour's to new heights. Customer Contact Week speakers are leaders from across the customer contact sector, encompassing a diverse mix of seasoned executives from renowned brands and cutting-edge service providers to dynamic startups and influential industry thought leaders. Join thousands of customer contact professionals and over 300 innovative speakers in 165 sessions on emerging trends shaping the future of customer contact. We look forward to seeing you at booth 145! #ccw #contactcenter #callcenter #customersuccess #customerexperience