Level AI

"Just because we can, doesn't mean we should,” says Andy Yasutake, SVP and Global Head of Strategic Growth & Ventures at Edgevana, reflecting on why so many tech companies waste millions building systems they should buy instead. His simple framework separates what's truly worth building (core to your business) from what you should partner on (contextual/supplemental): → Core = Your unique data, experience differentiators, and special IP → Contextual = Everything else that accelerates benefits but doesn't need to be built in-house This principle saved Airbnb millions in engineering costs while delivering better customer experiences faster — tune in to hear more insights from our very first guest on AI CX Innovators. #CustomerExperience #AIStrategy #ProductManagement #TechLeadership #FutureOfAI #DigitalTransformation #CXLeadership #ServiceStrategy #GenerativeAI #TechROI

Manual QA is broken. Generative AI is the fix. Kastle Systems, a leader in managed security services, was looking to move on with time-consuming, manual call reviews, leading to high costs, low coverage, and missed insights. Kastle Systems cracked the code with Level AI-powered Auto-QA—and everything changed. - 100% call coverage - No more human bias - Instant coaching insights Join our live webinar with Thomas Tardiff, Director of Operations Center at Kastle Systems to hear how Kastle Systems transformed their QA process, cut costs, and improved agent performance—all with AI. 26th March | 10AM PST | 1PM ET Register now: https://hubs.la/Q03c2x5h0 #AI #QualityAssurance #CustomerExperience #CallCenter #Automation

GenAI adoption is happening in days and weeks rather than years, with practical implementations delivering immediate impact through rapid iterations. Our new podcast, AI CX Innovators, will explore the implications of topics like this, with guests like Andy Yasutake, SVP and Global Head of Strategic Growth & Ventures at Edgevana, previously at tech giants like Airbnb, LinkedIn & eBay. In our first ever episode, Andy tells host Ashish Nagar, Founder & CEO of Level AI, about how he navigated what he calls the "classic Silicon Valley problem," which is resisting the temptation to build everything in-house when partnerships could deliver faster results. Despite pressure to be first-to-market with GenAI tools, his team chose careful internal testing over rushing to launch, avoiding the pitfalls other companies encountered. He also touches on the key to successful AI adoption: it's not just about leadership buy-in, but engaging frontline teams. As Andy explains: "If they're not bought into the benefits, they'll think 'AI will take my job' when actually it's changing their roles to do higher-value work." Rather than seeing AI as replacing humans, Andy envisions "Iron Man mode," where technology transforms ordinary workers into exceptional performers, handling routine tasks while humans focus on empathy and complex problem-solving. Andy’s insights are just the beginning — don’t miss future episodes for more thoughtful discussions with enterprise CX leaders, innovators, and practitioners who are driving this transformation in implementing AI in contact centers, emerging trends in customer service automation, and success stories from those leading this revolution. #CustomerExperience #AIStrategy #ProductManagement #TechLeadership #FutureOfAI #DigitalTransformation #CXLeadership #ServiceStrategy #GenerativeAI #TechROI 

Exciting times at the recent Consero Customer Experience & Contact Center Forum! 🎉 Our CEO, Ashish Nagar, had the privilege of hosting an insightful panel discussion on "Strategic Budgeting & Investment Considerations for Next-Gen CX and Call Centers." We were honored to have industry leaders from Northwestern Mutual, Spirit Airlines, Macmillan Learning, Orkin, and MVC Solutions share their expertise and perspectives. The conversation highlighted the critical role of AI and automation in shaping the future of customer experience. It was fascinating to hear how these innovative companies are leveraging technology to enhance their CX strategies while optimizing their investments. At Level AI, we're proud to be at the forefront of this revolution, providing end-to-end AI solutions that empower contact centers to deliver exceptional customer experiences while driving operational efficiency. A big thank you to all the panelists and attendees for making this event a success. We're excited to continue these important conversations and drive innovation in the CX space. #CustomerExperience #AIinCX #ContactCenterInnovation #ConseroCXForum #LevelAI

Imagine trying to audit 120,000+ monthly calls – each averaging just 53 seconds – for compliance, tone, and customer impact. Manually? It’s impossible. That's why Kastle Systems partnered with Level AI. Here’s the breakthrough: - 100% of calls + voicemails automatically graded (yes, even 30-second alerts!) - Custom AI models that “get” industry jargon (e.g., “cancel a dispatch” ≠ “cancel a subscription”) - 50% lower QA costs + real-time coaching insights (no more guesswork) The result? ✔️ Agents now receive feedback on every single call ✔️ Supervisors spot trends (e.g., missed procedures, tone issues) in minutes ✔️ Customers get consistent, flawless service – no exceptions Want to see how they did it? Join our webinar on 26th March | 10AM PST | 1PM ET Register now: https://hubs.la/Q03b69xR0

Imagine trying to audit 120,000+ monthly calls – each averaging just 53 seconds – for compliance, tone, and customer impact. Manually? It’s impossible. That's why Kastle Systems partnered with Level AI. Here’s the breakthrough: - 100% of calls + voicemails automatically graded (yes, even 30-second alerts!) - Custom AI models that “get” industry jargon (e.g., “cancel a dispatch” ≠ “cancel a subscription”) - 50% lower QA costs + real-time coaching insights (no more guesswork) The result? ✔️ Agents now receive feedback on every single call ✔️ Supervisors spot trends (e.g., missed procedures, tone issues) in minutes ✔️ Customers get consistent, flawless service – no exceptions Want to see how they did it? Join our webinar on 26th March | 10AM PST | 1PM ET Register now: https://hubs.la/Q03b6pkt0

Exciting news!🚀 Level AI has made its debut on the G2 badges list—and we’re off to a strong start! We’re honored to be recognized as: 🏆 Best Fastest Growing Products 2025 🔥 Momentum Leader A huge thank you to our incredible customers for your trust and support—this achievement wouldn’t be possible without you! #Level AI #G2 #Contactcenter #AI #QA #GenerativeAI

Our "DeepSeek and Beyond: Revolutionizing CX with Next-Gen Al Models" webinar is starting soon: https://lnkd.in/gP5NHTHy #CX #Webinar #Live #AI

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Ready to revolutionize your CX strategy with cutting-edge AI? Join our exclusive webinar: "DeepSeek and Beyond: Revolutionizing CX with Next-Gen AI Models." Our founder, Ashish Nagar, will explore: - The evolving AI landscape in CX - DeepSeek's game-changing potential - How Level AI leverages next-gen AI models You'll discover: ✅ How to stay ahead of the AI curve ✅ Real-world applications driving results ✅ The future of AI in CX Level up your CX game – register now: https://lnkd.in/ddn25a9z #AICX #CustomerExperience #DeepSeek #LevelAI