Minerva CQ is an AI copilot that makes contact center agents faster and calls shorter. It drives the customer conversation forward, in real-time, with a unique adaptive agent experience that streamlines each interaction and ensures effective resolution. -Dynamic workflows guide agents faster -Single screen UI simplifies agent experiences -Dialogue suggestions coach agents on what to say -Sentiment detection provides behavioral cues -GenAI powered call summarization reduces post call work -RAG powered knowledge surfacing makes agents smarter -Human-in-the-loop ensures accuracy and continuous learning
External link for Minerva CQ
Sunnyvale, California 94085, US
EV chargers 🔌 to outnumber ⛽ gas stations in the US 🇺🇸 in just 8 years!!! Scaling cannot come at the risk of poor CX. Leveraging AI to drive efficiency and enhance the customer service experience will be front and center! #emobility #evcharging #collaborativeai
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Interesting💡 read that has a broad array of viewpoints on the ROI of GenAI (or lack there of) from Massachusetts Institute of Technology's Daron Acemoglu and Goldman Sachs SMEs. #genai #ai #futureofwork
Minerva CQ reposted this
Innominds announces its partnership with Minerva CQ, a pioneering company that provides an AI copilot making contact center agents faster and their calls shorter. With our combined expertise and cutting-edge AI technologies we are set to revolutionize customer and product support. This partnership was announced during a recent webinar co-presented by Innominds CEO Divakar Tantravahi and Minerva CQ CEO Cosimo Spera, PhD. Click here to know more: https://shorturl.at/S9fTh Yahoo Finance Cision Morningstar 8 News NOW - KLAS CH. 8 KXAN KTLA Seeking Alpha Daniel Hong Meduri Ravi Kumar Sajin Nair Anjan Jayasimha #Microsoft #Copilot #AI #CallCenter #CustomerSupport #Partnership
Huge congrats Blake Morgan on your new book!
Customer Experience Futurist, Advisory Board Member, Bestselling Author, Keynote Speaker
I bring you my simple CXLeader framework that anybody can follow, no matter where they are in their career—whether just starting out, in middle management, or at the top of the company. This book has something of value to offer you. Check out my 3rd book, The 8 Laws of Customer-Focused Leadership, available on July 2nd. Visit www.8CXLaws.com or Amazon link: https://lnkd.in/grBZk_zk #CustomerExperience #Leadership #CXLeader #CX
Cosimo Spera takes the mound and delivers the (investor) pitch ⚾ , a change-up to all the other AI Copilot's in customer support -> Minerva CQ's adaptive agent experience! Great day at 1871's AI Innovation Summit at ORD.
Minerva CQ reposted this
Excited to be at @1871 in Chicago showcasing Minerva CQ and its role in shaping the future of AI and GenAI in contact centers and beyond with its adaptive workflow for fast and precise resolution. #ai #genai #contactcenter #minervacq
Minerva CQ reposted this
𝐃𝐨𝐧'𝐭 𝐌𝐢𝐬𝐬 𝐎𝐮𝐭! 𝐎𝐧𝐞 𝐃𝐚𝐲 𝐓𝐨 𝐆𝐨! Join us TOMORROW for our exclusive AI #webinar and receive our #GenAI Whitepaper and a case study for FREE! Reserve your spot today: https://shorturl.at/suRda #AIWebinar #CustomerSupportAI #RetailTech #HealthcareAI #RegisterNow
“Most of us were taught that slavery came to an end when President Lincoln signed the Emancipation Proclamation in 1863. But as is so often the case, the full promise of this country was delayed for segments of the African-American community. And for enslaved people in Galveston, Texas, freedom didn’t come until June 19th, 1865...even in that extended wait, we still find something to celebrate.” -Michelle Obama, former first lady. 🙏🏻
Minerva CQ reposted this
The optics here are pretty horrible, guys. Over the years, the private sector has figured out the EV charging products and their construction. Harder part has always been permits and access to utility power. DC Grid, Inc. is working on the power bit, particularly for #NEVI projects, but states and local AHJs need to step up to streamline permitting. https://lnkd.in/eSXM-nKc.