Mosaicx

Don't be afraid to share your "secret sauce." The way you raise up yourself, your organization, and everyone around you is through selfless giving. That's advice from our latest guest on #NoHoldTime, Kristi Faltorusso, who is the true definition of a customer experience (CX) expert. As chief customer officer at ClientSuccess, a platform devoted to improving customer experience for other organizations, Kristi is constantly creating better customer experience within her own organization, while also being a thought leader in the CX space. In this episode, Kristi explains why keeping ideas, tactics, and best practices to yourself actually hurts you in the long run. Kristi also talks about the state of AI and explains why AI-first organizations will have an advantage over organizations that try to "hack" AI into their products. Other topics include her journey from marketing to customer success, the evolving role of a CCO, how to build a customer success team, and how to empower women in leadership roles. Watch or listen to the full episode on: YouTube: https://loom.ly/IFs8R54 Spotify: https://loom.ly/b8IsVYY Brian Bremer David Araiza #CustomerSuccess #Leadership #WomenInTech #WomenLeaders #AI #Podcast #CX #Mosaicx

As a company grows, it's imperative customer experience (CX) strategies scale with it. Not every company can (or should) copy the CX created by companies like Amazon, Nordstrom, or Starbucks. Customers have different expectations at a local bakery than at a national supermarket. Our president, Rebecca Jones, recently wrote about the unique CX challenges and opportunities faced by four types of businesses: startups, small businesses, medium-sized businesses, and enterprises. By breaking down what CX looks like at each stage, this resource will help you establish the right CX strategy and ensure you're measuring up to competitors in your space. Read the full article in Retail TouchPoints, a premier publication for retail news, trends, and reports: https://bit.ly/3Ye19qN #Mosaicx #CustomerExperience #CustomerEngagement #CustomerJourney #BusinessGrowth

Thank you to Susanna Pollack of Games for Change for inviting our President Rebecca Jones and our partner Gordon Rubin of Vibrant Emotional Health to join other #GlobalMentalHealthTaskForce leaders at the United Nations Games & SDG Summit. #Game4Change #Mosaicx #GMHTF #G4C #SDG3 #MentalHealthMatters

What did you take home from The Hospitality Show? Our on-site experts, David Araiza, Christian Hansen, Doug Jenkins, and Thomas Kirchner, sent visitors home with two souvenirs: 1) a bag of travel essentials and 2) an action plan to drive ROI through personalized, AI-driven guest experience (GX). We've got your personalized experience in the bag too. Make a reservation with one of our GX strategists for a 1:1 demo to see how Mosaicx creates 5-star experiences for hotel guests. Reserve your demo here: https://loom.ly/64bmaC8 #Hospitality #Hotels #Restaurants #Travel #GuestExperience #HotelIndustry #HospitalityIndustry #HotelOwners #HotelOperators #HotelManagement #Hoteliers #TheBrandBehindGreatCX #Mosaicx

“Congrats to us” for having Lauren Morris on No Hold Time. This was super fun to record. What an amazing addition to the Mosaicx team!

I’m excited to share an important step forward regarding the #988Lifeline.    The Federal Communications Commission announced a major decision to mandate georouting for all wireless calls made to the 988 Suicide & Crisis Lifeline, so help seekers can receive more localized care and maintain the Lifeline’s centralized routing system.    Mosaicx supports a uniform standard of care for people in mental health crises, working with our partner Vibrant Emotional Health, the 988 Lifeline network administrator.   For more about the FCC ruling take a look here: https://bit.ly/4dUsG6G   To learn more about Mosaicx role in advancing the 988 Lifeline, take a look at mosaicx.com.   #VibrantEmotionalHealth #MentalHealthSupport #Georouting #MentalHealth

Was really proud to be part of this project. Number portability in the wireless world makes identifying caller geographic location difficult. For instance, I still have my Columbus, OH number though I'm now in SW Wisconsin, near La Crosse. Being able to identify general location is key to getting help seekers to local counseling centers where state/local programs may be available to them. My calls now routes to the La Crosse area counseling center instead of Columbus, OH.

*Day 2 Recap* #TheHospitalityShow started off an action-packed day with a walking/running tour of San Antonio followed by three Main Stage panels plus, a keynote session sharing tactics to elevate franchise operations and drive profitability. Our panelists discussed how to leverage the culture of a destination to attract guests, what AI can do for your business, and the latest trends in commercial strategy. After the close of the Main Stage, attendees headed over to the Expo Hall for a red carpet and ribbon cutting ceremony welcoming them to discover new solutions from 400+ leading vendors. The Expo Hall featured interactive panel discussions on the Solutions Stage, technology demos on the Spotlight Stage, award presentations, new activations designed to boost profits—In-Room Entertainment Zone sponsored by DIRECTV HOSPITALITY, Outdoor Hospitality Showcase, ESG Pavilion & Meet Me in the Lobby—a puppy park, riding bull, mariachi band, live music and so much more. Day two closed out with our first-ever River Walk Block Party sponsored by CLEAR, Procell and Hotel Management! Attendees ate, drank and mingled while enjoying a DJ, live dueling piano performances and a World Series Watch Party. Stay tuned for day three coverage! #thehospitalityshow #hotelindustry #hospitalityindustry #hotelowners #hoteloperators #hotelmanagement #ahla #theshow #boostprofits #accelerateyourbusiness #hotelprofitability

Thank you Kirsty, #Mosaicx is proud to sponsor the #CXHealthCareExchange.