Nava

Our Nava Labs team recently participated in the #Policy2Code Prototyping Challenge, which sought to “test how generative artificial intelligence (#AI) technology can be used to translate government policies for U.S. public benefits programs into plain language and software code.” At a Policy2Code #DemoDay, team members Ryan Hansz and Kevin Boyer presented our work prototyping an assistive chatbot that helps caseworkers and call-center specialists by responding to their program and policy questions while they help clients complete eligibility screenings and applications. It was inspiring to see the other teams’ presentations as well! So many organizations are working on interesting projects. This demo day was part of the Digital Benefits Network’s Digital Benefits Conference (#BenCon2024), hosted by Beeck Center for Social Impact + Innovation at Georgetown University. Our team continues to share its work. Sign up for our email newsletter to hear about our next Nava-hosted demo day! https://lnkd.in/ePkVtzGM

It’s always gratifying to see our partners recognized for their hard work! In its 2024 Government Experience Awards, the Center for Digital Government recognized two of the states that we’ve worked with extensively. #Massachusetts was the 1st-Place Overall State Government Experience Winner. We’ve had the pleasure of working with them on several projects—and in the process, had a firsthand view of the state government’s dedication and progress on modern digital services across a range of areas. #NewJersey received a project award for its work on Unemployment Insurance (#UI) system modernization. We’re proud to have worked with them on this project, building a self-service claimant portal that reduces barriers to accessing benefits. (https://lnkd.in/eXg4XUvw) The project got a public spotlight earlier this year in a press conference with Governor Phil Murphy and Acting U.S. Secretary of Labor Julie Su. Congratulations! Read more in Government Technology: https://lnkd.in/dTk22kff

At the recent SDinGov conference in Edinburgh, Scotland—which brought together practitioners working on #ServiceDesign in the public sector—Nava Labs co-leads Martelle Esposito, MS, MPH and Genevieve Gaudet shared our work with a global audience in their session titled “From prototypes to policy: Advocating for public benefits innovation and responsible AI.” They shared tips on how to incorporate an advocacy approach into service design and digital technology projects, learned from Nava Labs’ work on two projects: improving access to #WIC nutrition benefits through modernization efforts (https://lnkd.in/eqCrJCvS) and supporting caseworkers in quickly enrolling people in government benefits programs with responsible applications of #AI (https://lnkd.in/epQWimjF). This interactive session equipped participants to contribute meaningfully to strengthening the loop between policy, programmatic mission, and implementation. As the philanthropically-funded Nava Labs team continues its work on prototyping policy and systems changes, we’ll continue to share lessons learned—in pursuit of improving the design and delivery of public services for all.

Nava is #hiring! We are looking for a Director of Design to join our team. You get to work with an amazing team in a growing organization. Learn more about the role and apply today—or send to a friend who might be interested! https://lnkd.in/geTandEy #DesignJobs #CivicTech #GovTech

Last week we had the pleasure of publicly launching our 2024 Public Benefit Report, which outlines our efforts to improve every level of public service delivery! At our DC office, we had a presentation by Aaron Couch on Nava’s Platform Initiative—which provides #OpenSource templates that accelerate project development—followed by a panel of distinguished guest speakers including: —Patricia Perozo, Digital Services Expert at United States Digital Service —Robert Asaro-Angelo, Commissioner at New Jersey Department of Labor & Workforce Development —Andrew Stettner, Director of the Office of UI Modernization at U.S. Department of Labor —Tara McGuinness, Executive Director of the New Practice Lab at New America We also heard from Nava’s Kira Leadholm, Karen Turner, and Sha Hwang. The Public Benefit Report highlights some of the critical work we’ve accomplished with our government and #CivicTech partners in order to catalyze #HumanCentered change. This year our portfolio is broader than it has ever been, and we have more Nava employees working on modern digital services at every level of government. Check out the Public Benefit Report here: https://lnkd.in/gZ2BnJDH  And watch the video recording here: https://lnkd.in/gma4m3PC 

There are many benefits to #cloud adoption—but when migrating to the cloud, it’s important to try not to disturb existing IT operations or to deprecate legacy systems while simultaneously trying to rebuild and replace them. Nava’s CEO Rohan Bhobe and Aquia’s CEO Chris H. sat down to discuss proven strategies that can facilitate and accelerate cloud adoption, drawn from experience. Check out our video below with highlights from our conversation! Aquia and Nava recently won a joint-venture award under the USDA’s Digital Infrastructure Services Center STRATUS Basic Ordering Agreement. We’ll leverage our combined expertise to deliver better human-centered digital services and outcomes that foment trust in public institutions.

We’re excited to announce that we won a prime award to help the U.S. Office of Personnel Management (OPM) with its Customer Experience (#CX) modernization effort. Through this digital services project, we’ll leverage human-centered design to help OPM cultivate reliable, intuitive digital service experiences for millions of federal employees in areas like like managing healthcare and retirement benefits. This opportunity will enable us to continue and build upon our existing partnership with OPM. For over a year, we’ve been providing IT services to support OPM’s work of providing over 8 million current and former federal employees with insurance and benefit programs, including healthcare enrollment information. Read more: https://lnkd.in/ed2bErBa

Nava is #hiring! We are looking for a Director of Design Operations to join our Design team! You get to work with an amazing, growing civic team! Learn more about the role below and apply today: Director of Design, Operations: https://lnkd.in/geTandEy

It’s finally here. Nava’s 2024 Public Benefit Report, “Improving every level of service delivery”, has been officially published! This year’s report highlights how we take a holistic approach to building positive government services, programs, and ecosystems.   This year, we did everything from helping CMS connect Medicare beneficiaries to “Birthing-Friendly” hospitals, to partnering with CDC on strengthening pandemic response readiness, to conducting research on AI-powered tools that expand access to public benefits. Through it all, we remained laser focused on our mission of delivering simple, effective, and accessible government services. Check out the 2024 Public Benefit Report to read more case studies and learn about Nava’s work this year: https://lnkd.in/gZ2BnJDH

Nava is thrilled to announce we’ve won a two-year, $15.6 million prime contract to work with Maryland to help build the state’s paid family and medical leave insurance program (FAMLI), which will launch in July 2026! We’ll support Maryland with human-centered design and agile development so they can deliver a best-in-class service for the state’s 2.5 million workers and 180,000 employers. Read the full announcement to learn more: https://lnkd.in/gvvNvnGd