Nextiva

Raving Reviews from Industry Experts! 🚀 Businesses across various industries are praising Nextiva for its innovative contact center solutions. From improved efficiency in call centers to enhanced agent training and seamless automation, the feedback is overwhelmingly positive. 🌟 #CustomerExperience #AI #ContactCenter #Nextiva

🏆 Introducing Nextiva’s TSD Channel Managers of the Year 🏆 We’re excited to announce that Kris Mathey (Intelisys), Bobby Fabris (Telarus), and Michael Clayton (Sandler Partners) are being recognized as Nextiva’s Channel Managers of the Year. These individuals had an exceptional performance with Nextiva in FY24, and this award is a testament to their hard work and dedication to our partnership. Congratulations, Kris, Bobby, and Michael! #NextivaPartnersRock

Don’t let your CX strategy fall behind. Looking for the latest trends and strategies for major CX success? Our new State of CX report has helpful insights like: 🤝Why personalization is key to capturing and keeping customer attention 🤖How your business can improve results and reduce effort with AI 🔮Tips for staying one step ahead of the CX trends Download our comprehensive report today! https://lnkd.in/gT7_y3RG

🇲🇽 Nextiva Mexico trivia 🇲🇽 How much do YOU know about our Mexico office? We hit the hallways at HQ and quizzed our Nexties on everything from our Mexico team’s headcount to the opening date. Spoiler alert: We got some pretty impressive answers (and a few hilarious guesses)! Curious to see who nailed it—and whether there’s really a mariachi musician who works as an engineer? 🎺👀 Watch the video to uncover the truth and get a taste of our Nextiva Mexico culture (yes, there was candy involved)! Tell us in the comments what you think the best part of Nextiva Mexico is! #NextivaCulture #TeamNextiva #CompanyCulture #Teamwork #XBert

It costs $20 to $30K on average to hire and train a new contact center agent. 🤯 Plus, three months until they’re fully effective and able to deliver top-notch customer experiences. Use AI to identify top performers and reward them before they decide to leave.

🌟 Nextiva at CCW Executive Exchange in New Orleans! 🌟 This week, we had the privilege of connecting with CX leaders to address critical customer experience challenges. Our VIP Dinner at Brennan’s was a highlight, where we explored: - How Nextiva is advancing CX through our Thrio acquisition - Immediate benefits of generative AI in CX - Cost-saving strategies for contact centers that maintain satisfaction A special touch? Attendees got to design their own custom Nike sneakers! 🏆 Thanks to everyone who joined us including Jim Nystrom, Tim G., Andrea White, M.A., and Kate Hodgins!

✨ Is your business prepared for the fast-evolving customer experience landscape? With rising expectations, this shift offers a golden opportunity for those ready to adapt. Key Takeaways: - Personalization is crucial but must balance with security and relevance. - Generative AI is raising the competitive bar. - Strong CX fundamentals are essential to thrive. Learn more in our blog - https://lnkd.in/eDTzipvS

Did you know you can use intelligent IVR and sentiment analysis to tell what kind of mood a customer is in before they’re even connected with an agent? Nextiva’s Senior Director of Strategy Namir Yedid offers use cases for these game-changing AI capabilities on The Customer Journey Podcast. 👉 Here’s his advice: 📞 Identify problematic or VIP customers as soon as they call 🙋♀️ Route these calls to top agents who are best suited for these interactions ✨ Deliver exceptional customer service every time Check out the podcast for more tips! Link in the first comment below.

“The world has to be significantly less about tech, more about outcomes, and that’s what we’re trying to convey in the market.” Well said! Our CEO Tomas Gorny dropped by the podcast studio to chat about: 📌 Why we should be outcomes-focused vs. tech-focused 📌 Top metrics to measure success Watch the full clip to see what else he had to say! Tune into the Customer Journey Podcast for more insights and conversations. Link in the comment below!

Nextie-lympics: Cartwheel Challenge! 🤸♂️ Nexties really flipped out this week—literally! From cartwheels to handstands, our office turned into a gymnastic arena. Who knew working at Nextiva came with the chance to channel your inner Simone Biles? A big thank you to everyone who participated and made this event unforgettable. Stay tuned for more exciting activities that keep our team spirit alive and thriving! 🚀 #NextivaCulture #TeamNextiva #CompanyCulture #Teamwork #XBert