OpenCall.ai (YC W24)

☎️-☎️-☎️ We built OpenCall AI (https://lnkd.in/ethB9ife) to transform how businesses handle phone interactions. It's an AI call center that talks for you and seamlessly automates everything from scheduling to CRM management. The result? Within the first week, customers see a > 𝟔𝟎% 𝐫𝐞𝐝𝐮𝐜𝐭𝐢𝐨𝐧 in time spent on the phone, empowering teams to concentrate on their core competencies without distractions. Experience a new way of doing business with OpenCall.ai today. Let's chat: https://lnkd.in/ethB9ife

𝐈𝐧𝐧𝐨𝐯𝐚𝐭𝐞 𝐨𝐫 𝐒𝐭𝐚𝐠𝐧𝐚𝐭𝐞 🔄 By 𝟮𝟬𝟮𝟱, 𝟴𝟬% 𝗼𝗳 𝗰𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝘀𝗲𝗿𝘃𝗶𝗰𝗲 𝗮𝗻𝗱 𝘀𝘂𝗽𝗽𝗼𝗿𝘁 𝗼𝗿𝗴𝗮𝗻𝗶𝘇𝗮𝘁𝗶𝗼𝗻𝘀 are expected to integrate 𝗴𝗲𝗻𝗲𝗿𝗮𝘁𝗶𝘃𝗲 𝗔𝗜, enabling them to automate a vast number of customer interactions. This represents a major shift from traditional automation tools, as generative AI not only answers routine questions but also handles complex inquiries, delivering responses that are contextually aware and personalized. 𝗦𝗽𝗲𝗲𝗰𝗵 𝗮𝗻𝗮𝗹𝘆𝘁𝗶𝗰𝘀 𝘀𝗼𝗳𝘁𝘄𝗮𝗿𝗲 is set to grow at a 𝟮𝟮% 𝗖𝗔𝗚𝗥 𝘁𝗵𝗿𝗼𝘂𝗴𝗵 𝟮𝟬𝟮𝟲. These tools are empowering businesses to analyze customer interactions for sentiment and performance, enabling managers to make data-driven decisions that improve overall customer experience. With real-time insights into customer conversations, companies can monitor performance while proactively addressing customer issues before they escalate. By the end of 𝟮𝟬𝟮𝟰, it's predicted that over 𝟱𝟬% 𝗼𝗳 𝗰𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝗶𝗻𝗾𝘂𝗶𝗿𝗶𝗲𝘀 will be managed entirely without human intervention. This has significant implications for companies managing high call volumes. AI tools can handle repetitive tasks—such as 𝗮𝗽𝗽𝗼𝗶𝗻𝘁𝗺𝗲𝗻𝘁 𝘀𝗰𝗵𝗲𝗱𝘂𝗹𝗶𝗻𝗴, 𝗼𝗿𝗱𝗲𝗿 𝘁𝗿𝗮𝗰𝗸𝗶𝗻𝗴, and 𝗙𝗔𝗤𝘀—allowing human agents to focus on more nuanced customer requests. Moreover, 𝟵𝟮% 𝗼𝗳 𝗰𝗼𝗺𝗽𝗮𝗻𝗶𝗲𝘀 are investing in 𝗔𝗜-𝗱𝗿𝗶𝘃𝗲𝗻 𝗽𝗲𝗿𝘀𝗼𝗻𝗮𝗹𝗶𝘇𝗮𝘁𝗶𝗼𝗻 to further enhance customer service. These personalized experiences—whether through chatbots that remember past interactions or voice assistants that understand specific customer preferences—are becoming a critical advantage. By using AI to understand and anticipate customer needs, companies are not just improving service but also fostering loyalty and boosting long-term revenue. 𝗔𝗜 𝗶𝘀 𝗻𝗼 𝗹𝗼𝗻𝗴𝗲𝗿 𝗮 𝗹𝘂𝘅𝘂𝗿𝘆—𝗶𝘁'𝘀 𝗯𝗲𝗰𝗼𝗺𝗶𝗻𝗴 𝗮 𝗰𝗼𝗿𝗲 𝗰𝗼𝗺𝗽𝗼𝗻𝗲𝗻𝘁 𝗼𝗳 𝗼𝗽𝗲𝗿𝗮𝘁𝗶𝗼𝗻𝗮𝗹 𝗲𝗳𝗳𝗶𝗰𝗶𝗲𝗻𝗰𝘆 𝗮𝗻𝗱 𝗰𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝗲𝘅𝗽𝗲𝗿𝗶𝗲𝗻𝗰𝗲. 𝗖𝗼𝗺𝗽𝗮𝗻𝗶𝗲𝘀 𝘁𝗵𝗮𝘁 𝗮𝗱𝗼𝗽𝘁 𝘁𝗵𝗲𝘀𝗲 𝘁𝗼𝗼𝗹𝘀 𝘁𝗼𝗱𝗮𝘆 𝗮𝗿𝗲 𝗽𝗼𝘀𝗶𝘁𝗶𝗼𝗻𝗶𝗻𝗴 𝘁𝗵𝗲𝗺𝘀𝗲𝗹𝘃𝗲𝘀 𝗳𝗼𝗿 𝘀𝘂𝗰𝗰𝗲𝘀𝘀 𝗶𝗻 𝗮 𝗿𝗮𝗽𝗶𝗱𝗹𝘆 𝗲𝘃𝗼𝗹𝘃𝗶𝗻𝗴 𝗺𝗮𝗿𝗸𝗲𝘁𝗽𝗹𝗮𝗰𝗲. Sources: Gartner, McKinsey

𝐂𝐚𝐧 𝐀𝐈 𝐜𝐫𝐞𝐚𝐭𝐞 𝐜𝐨𝐦𝐩𝐞𝐥𝐥𝐢𝐧𝐠 𝐜𝐨𝐧𝐭𝐞𝐧𝐭? 🎥 🤔 Our autonomous contact centers are now handling thousands of calls per day. In commemoration of this milestone at OpenCall.ai (YC W24), I wanted to "see" what else AI can do. From the script to shot planning, the below video was conceptualized and produced by Claude. The shots were visualized in Midjourney and brought to life in Runway. In many ways, we are the content we consume. As production methodologies shift and content itself is commoditized, originality of thought may reign above all else. I think that's what humans are best at anyways.

CoreNest VC Adds 8 AI, Medical, and Energy Start-Ups to Its Growing Portfolio in its First Half. CoreNest OpenCall.ai (YC W24) Artisan Fleak Algorized itselectric Dili (YC S23)

We made it to Times Square!! Growing up an hour from the city, this place always felt like the center of the universe when I was a kid. Truly never thought I’d see our startup here. Thank you to Brex for featuring us! It's awesome seeing them give back to the Y Combinator community.

At OpenCall.ai, the journey to creating an effective AI call center starts with a meticulous flow chart, like the one you see here. 🧩 This step is crucial as it helps us map out every possible interaction a caller might have, ensuring that our AI can handle everything from booking reservations to managing complaints with precision and empathy. We visualize the call processes, identify potential pain points, and customize workflows tailored to your specific needs. Starting with a detailed blueprint allows us to ensure our solution integrates smoothly with your existing systems. Our approach not turns missed calls into opportunities but also enhances customer satisfaction and significantly reduces operational costs. 🌟 Take a look at the attached flow chart to see how we lay the groundwork for success. If you're ready to explore how this could work for your business, let’s connect!

AI call centers for appointment reminders and confirmations are transforming outbound communication strategies. These advancements significantly improve efficiency and cost-effectiveness while addressing crucial considerations about compliance to balance automation with human interaction. In our latest article, we explore: • 𝗘𝗳𝗳𝗶𝗰𝗶𝗲𝗻𝗰𝘆 𝗮𝗻𝗱 𝗖𝗮𝗹𝗹 𝗩𝝾𝗹𝘂𝗺𝗲: AI call centers operate 24/7, significantly increasing outreach and freeing human staff for complex tasks. • 𝗖𝝾𝘀𝘁 𝗥𝗲𝗱𝘂𝗰𝘁𝗶𝝾𝗻 𝗮𝗻𝗱 𝗦𝗮𝘃𝗶𝗻𝗴𝘀: Businesses can reduce outbound calling expenses by 40-60% with AI, adjusting easily to fluctuating call volumes. • 𝝞𝗺𝗽𝗿𝝾𝘃𝗲𝗱 𝝖𝘁𝘁𝗲𝗻𝗱𝗮𝗻𝗰𝗲 𝗥𝗮𝘁𝗲𝘀: Automated reminders can reduce no-show rates by 30-50%, enhancing resource utilization and revenue. • 𝗖𝝾𝗺𝗽𝗹𝗶𝗮𝗻𝗰𝗲 𝗮𝗻𝗱 𝝞𝗻𝘁𝗲𝗴𝗿𝗮𝘁𝗶𝝾𝗻: AI systems integrate seamlessly with CRM and scheduling platforms for efficient data flow and insights to comply with TCPA regulations. How do you think AI will continue to evolve in customer communication? Share your thoughts! #AI #CustomerService #Automation #AppointmentReminders #Outreach

AI call centers are improving customer service, efficiency, cost savings, and predictive maintenance in the home services industry. In our second article, we explore: • Enhanced customer service with 300% increased availability and a 20% boost in customer satisfaction. • Improved efficiency with a 35% increase in agent productivity and smarter call routing. • Significant cost savings and resource optimization with a 50% decrease in human-handled calls. • Predictive maintenance reducing emergency service calls by 15% and providing actionable customer insights. What changes have you noticed in customer service with the advent of AI? Share your thoughts! #HomeServices #AI #CustomerExperience

AI call centers capable of scheduling rides are transforming the ground transportation industry. This shift isn't just about technology—it's about improving efficiency, cutting costs, and offering a better experience for everyone involved. In our first article, We explore: • How AI provides 24/7 availability, reducing wait times and enhancing reliability. • The ways automation cuts costs and boosts accuracy by minimizing errors. • The impact of data-driven insights on personalizing and optimizing rides. What are your thoughts on AI in transportation? Have you experienced any benefits with AI services? #Transportation #AI #CallCenter

Integrating AI into your daily workflow can feel intimidating but it’s an important step to boosting productivity 2-3x. These tips can help you get started. 𝗟𝗲𝘃𝗲𝗿𝗮𝗴𝗲 𝗖𝗵𝗮𝘁𝗚𝗣𝗧 𝗮𝗻𝗱 𝗖𝗹𝗮𝘂𝗱𝗲 𝗳𝝾𝗿 𝘄𝗿𝗶𝘁𝗶𝗻𝗴, 𝗮𝗻𝗮𝗹𝘆𝘁𝗶𝗰𝘀, 𝗽𝗿𝗲𝘀𝗲𝗻𝘁𝗮𝘁𝗶𝝾𝗻𝘀, 𝗮𝗻𝗱 𝗺𝝾𝗿𝗲. • 𝗪𝗿𝗶𝘁𝗶𝗻𝗴: Enter your topic with instructions and they’ll draft emails, reports, and social media posts for you. • 𝝖𝗻𝗮𝗹𝘆𝘁𝗶𝗰𝘀: Upload documents and they’ll analyze data to find trends, summarize findings, and offer recommendations. • 𝗣𝗿𝗲𝘀𝗲𝗻𝘁𝗮𝘁𝗶𝝾𝗻𝘀: Provide key points or documents and watch as they’re turned into complete slides. When working with AI, think of it as a person. The more context and details you give on what you’d like done, the better the results. 𝗖𝗿𝗲𝗮𝘁𝗲 𝝖𝗱 𝗩𝗶𝘀𝘂𝗮𝗹𝘀 𝘄𝗶𝘁𝗵 𝗠𝗶𝗱𝗷𝝾𝘂𝗿𝗻𝗲𝘆 Upload your best-performing ads as references, provide instructions, and the AI will create new visuals to engage your audience and enhance your campaigns. 𝗨𝘀𝗲 𝝛𝗮𝗽𝗶𝗲𝗿 𝘁𝝾 𝗦𝘁𝗿𝗲𝗮𝗺𝗹𝗶𝗻𝗲 𝗧𝗮𝘀𝗸𝘀 Set up Zaps to handle repetitive processes, like having it automatically draft a response to any new emails. Whenever you check your inbox, you'll have an outlined response ready to finalize and send. 𝝖𝘂𝘁𝝾𝗺𝗮𝘁𝗲 𝗖𝗮𝗹𝗹𝘀 𝘄𝗶𝘁𝗵 𝝤𝗽𝗲𝗻𝗖𝗮𝗹𝗹.𝗮𝗶 Enhance your operations with our AI call centers (see below!). We manage your calls 24/7, providing excellent customer service and freeing up your team to focus on core business activities. Our platform integrates with systems like Square to automate bookings in real time. Start integrating these tools today and see how AI can transform your business. At OpenCall.ai, we support your journey every step of the way. 🚀