Q: What do bulk exports, custom logic for validating task results, and fine-grained control over AI calling behavior have in common? A: They all appear in our September product newsletter! Link in the comments. 😉 #digitalhealth #ai #artificialintelligence #healthtech #aiphonecalls #voiceai #aiagents #agents #phonecalls #healthcare #startup #verificationofbenefits #medicalbilling #revenuecyclemanagement #rcm #priorauthorization #priorauth
Opkit
Software Development
New York, NY 636 followers
Automating Routine Calls for Healthcare Providers with AI | Backed by Y Combinator
About us
Opkit is a Y Combinator-backed startup building AI phone calls for the healthcare industry. Our HIPAA-compliant software platform automates routine, essential phone calls for healthcare provider organizations.
- Website
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https://opkit.co
External link for Opkit
- Industry
- Software Development
- Company size
- 11-50 employees
- Headquarters
- New York, NY
- Type
- Privately Held
- Founded
- 2021
- Specialties
- Healthcare, IT, Software, Conversational AI, and Voice AI
Locations
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Primary
Get directions
New York, NY, US
Employees at Opkit
Updates
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Opkit is proud to be featured in Elion's "State of AI in RCM 2024" report. To access the report, visit the link in the comments. #healthcare #digitalhealth #ai #artificialintelligence #llms #largelanguagemodels #generativeai #conversationalai #voiceai #phonecalls #insuranceeligibility #verificationofbenefits #claims #insuranceclaims #revenuecyclemanagement #rcm #healthtech
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Great write-up by Enterprise Times on Opkit's recent launch and partnership announcement. Thank you for the coverage! #healthcare #healthtech #digitalhealth #operations #ai #phonecalls #callcenter #contactcenter #artificialintelligence #generativeai #conversationalai #voiceai #agents
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3… 2… 1… LAUNCH 🚀 Announcing Opkit’s AI call center solution for healthcare companies! 🤖 The US healthcare industry spends billions on administrative waste each year. A major source of waste are the tedious, manual phone calls that clinic staff are forced to perform on a daily basis. 😪 With Opkit, medical clinics and other healthcare companies can offload phone call tasks to AI, freeing-up time for staff to focus on other responsibilities - including patient care! 💪🏼 Opkit’s customizable platform supports any outbound, B2B phone call. Common use-cases include: - Finding in-stock medication - Checking prior auth status - Verifying coverage and benefits - Reducing denials - Automating appeals - Collecting medical records - Streamlining credentialing/enrollment - And more! Opkit uses a human-in-the-loop to handle edge-cases and ensure phone calls are completed successfully, providing peace of mind for our customers. 😌 Our modern SaaS platform is priced competitively with offshore BPOs and scales up and down with your usage, so you only ever pay for what you need. ✅ To learn more about how Opkit can unlock operational efficiency for your clinic, visit us at www.opkit.co! Read our full press release in the comments. #healthcare #healthtech #digitalhealth #operations #ai #phonecalls #callcenter #contactcenter #artificialintelligence #generativeai #conversationalai #voiceai #agents
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EXCITING NEWS 👀 Opkit has teamed up with Tellescope, a HIPAA-compliant CRM for digital health companies, to bring automated phone calls to the Tellescope platform. Soon, clinics that run on Tellescope will be able to offload time-consuming back office calls to Opkit, freeing-up time for staff to focus on patient care. More info in our joint press release. Link in comments! #digitalhealth #carecoordination #healthcare #healthtech #healthcareit #patientcommunications #rcm #revenuecyclemanagement #verificationofbenefits #insuranceverification #vob #priorauth #priorauthorization #contactcenter #callcenter #ai #artificialintelligence #phonecalls #voiceai #conversationalai #generativeai
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Opkit reposted this
In a previous post, I explained how Opkit’s human-in-the-loop model works. Today, I want to explain the strategic thinking behind our decision to build a human call center alongside our AI-powered solution. Read more below! #healthcare #healthtech #digitalhealth #ai #artificialintelligence #genai #generativeai #conversationalai #voiceai #agents #agent #callcenter #contactcenter #phonecall #phonecalls
Why Opkit chose human-in-the-loop
Sherwood Callaway on LinkedIn
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Curious what role humans play in Opkit's AI call center solution? Read this post by Opkit co-founder and CEO Sherwood Callaway to learn more! #openai #gpt #gpt4 #gpt4o #voiceai #conversationalai #generativeai #genai #artificialintelligence #startup #callcenter #healthcare #healthtech #digitalhealth #contactcenter #tech #ai
Opkit is building an AI call center for the healthcare industry. But the reality today is a large percentage of Opkit's calls are fulfilled by humans - not bots. This is strategic. Today, I'm sharing the first post in a two-part series that will explain how Opkit's human-in-the-loop model works, why we decided to implement this model, and why it's a winning strategy in the long-term. #openai #gpt #gpt4 #gpt4o #voiceai #conversationalai #generativeai #genai #artificialintelligence #startup #callcenter #healthcare #healthtech #digitalhealth #contactcenter #tech #ai
How Opkit's human-in-the-loop model works
Sherwood Callaway on LinkedIn
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Opkit reposted this
Another month, another *fire* Opkit newsletter. 🔥 Our product team knows how to SHIP! Here's what you can expect in this month's edition: - Scheduled Tasks: You can now schedule a phone call task to be completed at a particular date and time in the future - Bulk Actions: It is now possible to flag, review, and cancel many tasks at once - Major improvements to Opkit's developer API - A physician's take on why healthcare call centers are particularly hard to build - So much more... Subscribe to the Opkit newsletter to read more! Link in the comments. 🔗 #opkit #voiceai #conversationalai #ai #callcenter #contactcenter #phonecall #phonecalls #healthcare #digitalhealth #verificationofbenefits #insuranceverification #priorauth #healthtech #startup
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Our June newsletter just dropped, featuring: - Opkit founder Sherwood Callaway's thoughts on GPT-4o - A deep-dive on the Opkit developer API - New product features like custom columns, usage page, and more Check it out below! #digitalhealth #healthtech #healthcare #healthcareit #callcenter #contactcenter #ai #artificialintelligence #conversationalai #generativeai #phonecalls
Opkit Newsletter - June Edition
opkit.beehiiv.com
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Thank you to Olivia and the folks at Andreessen Horowitz for highlighting Opkit as a leader in the AI call center space! #healthcare #digitalhealth #healthtech #ai #conversationalai #voiceai #generativeai #artificialintelligence #callcenter #contactcenter #phonecalls
Our team at Andreessen Horowitz believes now is the time for AI to reinvent the phone call - enter conversational voice agents. (CC Anish Acharya) AI voice agents can navigate live calls like a human speaker - for use cases across B2B (customer services, appointments, bookings, etc.) and B2C (coaches, tutors, companions, etc.) These agents are just now possible with LLMs, and the stack is still unfolding - with players like Retell AI, Vapi (YC W21), Bland AI, and Play providing "full stack" solutions, while companies like Daily, Deepgram, and ElevenLabs allows you to build your own stack. Incoming multi-modal models like GPT-4o might also change the game here in the coming months. At the apps layer, we're excited about agents that "verticalize" for specific B2B and B2C behaviors - building out workflows, tuning models, and integrating with specific tools needed to deliver on a humanlike conversational experience. This includes companies like OpenCall.ai (YC W24), Assort Health, Happyrobot, and Hyperbound on the B2B side - and Lifelike (YC S23), Speak, and Sonia (YC W24) for B2C. Check out the market map below for what we've seen in this space so far ⬇ and our full deck for more of our voice agent thesis: https://lnkd.in/gzNz_jwB If you're building here, please reach out! 👋
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