Ozonetel | oneCXi

Exciting news! Ozonetel is a Leader in 7 CX categories globally for the seventh consecutive season! G2 awarded us 143 badges in their Fall 2024 Report.    We continue to lead in: Contact Center, Communication Platform as a Service (CPaaS), Customer Self-service, Call Center Infrastructure, Auto Dialer, Inbound Call Tracking, and Outbound Call Tracking.    Users love us, and how!  ▶ 97% have rated our platform 4 or 5 stars  ▶ 97% believe we’re headed in the right direction  ▶ 93% will happily recommend Ozonetel    Thank you, customers, for your unwavering trust in our AI-engineered unified CXi platform. And cheers to our brilliant team shaping the future of customer experience. Atul Sharma, Chaitanya Chokkareddy, Shalil Gupta, Keshav Goel, Prashanth Kancherla, Sudhanshu Mishra, Ekta Khanna, Karthik Sankar, Aamir Malik Chris Perrine | Sharath Jagadish | Kalee Kapoor | Sahana Swamy #CustomerExperience #G2 #CX

Throwback to this fantastic episode of the Humans of CX podcast featuring Matt Dale as we continue to celebrate #CustomerServiceWeek 2024. As leaders rise through the ranks, they often move further from direct customer interactions, losing sight of both customer pain points and the struggles of frontline teams. Plus, top management may not have a CX background always, leading to a different perspective on customers. CX leaders can be the bridge, engaging with frontline teams to understand both the customers' and the team's experiences. And to go 'above and beyond' in customer service, they must communicate these insights to the C-suite in a way that aligns with their priorities. Join us as we spotlight this meaningful conversation from our CX community and celebrate those who make excellent customer service possible every day. Tune in to the full conversation on Apple Podcasts and Spotify — links in the comments below. #CustomerService #CustomerExperience #CX

Big news! We’re delighted to announce the acquisition of CloudConnect Communications Pvt. Ltd., a leading provider of mobile-first digital UCaaS solutions, and a DoT-licensed virtual network operator (VNO). CloudConnect’s TRAI and DoT-compliant UCaaS solutions, now a part of our oneCXi platform, will bolster our unified suite of AI-engineered CX solutions. We’re all set to help enterprises take 360-degree control of their business communications and redefine how they connect, communicate, and collaborate – internally and with their customers. We welcome Team CloudConnect to Ozonetel, as we solve the most pressing employee and customer experience challenges of enterprises, and set new benchmarks, together. Read more about the acquisition here: https://lnkd.in/g3aDHMZz Atul Sharma, Chaitanya Chokkareddy, Shalil Gupta, Keshav Goel, Prashanth Kancherla, Sudhanshu Mishra, Sagar R., Ekta Khanna, Raman S., Karthik Sankar #UCaaS #UnifiedCommunications #Acquisition #CustomerExperience

Speed is a key pillar of customer service. Customers expect swift, personalized, 24/7 support, and automation makes this possible. But it’s not just about being fast — it’s about knowing where automation can make the most significant impact. Read our blog to understand more about automated customer service and how it can transform your CX. Link in comments below! And the countdown to #CustomerServiceWeek has begun. This year’s theme is ‘Above & Beyond’. Watch this space as we share insights on how our unified CX platform is helping enterprises go above and beyond, redefining customer service excellence and accelerating growth. Amar Nath Dubey, Mitul Zaveri, Sugam Katiyar, Sajal Mishra, Surajesh Rao, Jagbir singh chauhan, Prannoy Kumar, Ram Pradeep Kumar Panchangam #CustomerExperience #CX #CustomerService

CX is more than a department — it's the heartbeat of every enterprise. This #CXDay and every day, we celebrate the champions of customer-centricity, who are transforming experiences into lasting relationships. And we’re happy to share insights from our growing and thriving global CX community. Tune in to our #HumansofCX podcast for inspiring conversations with CX trailblazers. Check out the links in comments below. Thank you Neal Topf, Ravi Rajani, Jenny Dempsey, Dan Gingiss, Ronnell Richards, Alex Farmer, and April Obersteller, for sharing your wisdom, journey, and experiences with us. #CustomerExperience #CX

It’s #InternationalPodcastDay today! Let’s celebrate some amazing CX podcasts helping brands reimagine customer-centricity and accelerate growth. CX leaders are driving positive change in a world where customers expect more than ever. So how do you become a CX leader shaping exceptional experiences and inspiring brand loyalty? Learn from the best in the field. Tune in to these podcasts and dive into stories of transformation, growth, and lasting impact. Links in comments below! Ran Yosef, Shepard (Shep) Hyken, Adrian Brady-Cesana, Gregorio Uglioni, Marija Skobe-Pilley, Michael Manfredo, CCXP, Steve Walker, Yanique Grant, Blake Morgan, Adrian Swinscoe, Tony Johnson, CCXP #Podcast #CustomerExperience #CX

Yesterday, we hosted a webinar exclusively for our customers to discuss TRAI’s TCCCPR. We hope the session provided clarity on the way forward. Prashanth Kancherla and Gurumurthy Konduri addressed key concerns, covering the following themes: ▶ Understanding TRAI’s TCCCPR & its impact ▶ Various call scenarios ▶ 140 & 160 Series: What’s allowed & what’s not ▶ Steps for using the 140 series ▶ Registering on the DLT platform, voice templates ▶ Consent templates & acquisition flow ▶ Required KYC documents Watch the full recording here: https://lnkd.in/dt2Tze6y We’ll continue to support you with insights into the latest developments. Stay tuned for more updates! Sandeep Sodhi, Abhishek Shrivastava, Saurabh Singh, Jagjit Singh Chowdhury, Rilin Channawar, Vinod Kumar Joshi, Sivaram K. #TRAI #Telecom #Outbound

Are you consistently delivering the experience your customers expect across every channel?    91% of customers say quality service is crucial when choosing a bank, highlighting the need for cohesive experiences across channels. Top banks, fintech companies, and financial service institutions rely on Ozonetel’s CXi platform to elevate customer experience, build trust, and drive growth. Check out our blog for strategies to improve customer satisfaction and loyalty. Link in comments below. Saikat Bhattacharya, Abhishek Shrivastava, ISHWARDAS KUMBHARE, Jagjit Singh Chowdhury, Rilin Channawar, Sumeet Thorat, Rajat Sharma, Rashmi Joshi #CustomerExperience #BFSI #Omnichannel

We're happy to partner with Truecaller to bring you an exclusive webinar designed to supercharge your festive campaigns. Join Pallab Ghosh, Abhipsa Mishra, and Rick Bhattacharya as they discuss how to maximize campaign ROI while delivering seamless, personalized customer experiences.    Explore: ▶ The latest marketing & CX strategies tailored for the festive season  ▶ Industry-specific use cases and success stories  ▶ Key pillars of success: Visualization & Contextualization, Personalization, Insights & Feedback, and Actionability    And, engage with industry experts in the live Q&A session!    Don't miss this chance to boost your festive campaigns and create meaningful engagement. Register now, link in comments! Alok Kumar #CustomerEngagement #CustomerExperience #CX

Today, 83% of customers expect financial institutions to anticipate their needs and offer personalized experiences, while 70% say these expectations influence their loyalty.   Every touchpoint matters in building a lasting relationship with your customers.   We’re excited to share insights from our thriving CX community, to help financial institutions drive meaningful engagement that inspires loyalty.    Top banks, fintech companies, and NBFCs rely on Ozonetel's unified CXi (customer experience intelligence) platform to deliver a premium brand experience, ensuring their customers feel valued.    Follow us on LinkedIn for key insights on transforming CX and accelerating growth. Vishal Bhatia, Sumoth C, Ayush Bansal, Sudhanshu Mishra #CustomerExperience #CX #BFSI