Patient Experience Life Support

What Steps Can Be Taken to Ensure Equitable Care for All NICU Families? This article explores how racial and ethnic discrimination affects families in the NICU. Through surveys and open-ended responses from parents, the study reveals that racism often manifests subtly as neglectful care, with parents noting disparities in attention and treatment based on race. The findings highlight the need for NICUs to address implicit biases and ensure equitable treatment for all families, promoting a more inclusive healthcare environment. Key Takeaways: 💡 Coexistence of Care and Harm: Parents in the NICU often experience a mixture of compassionate care and harmful neglect, with some attributing negative interactions to racial or ethnic discrimination. This duality highlights a complex environment where quality of care is inconsistent. 💡 Racism as Neglectful Care: Instances of racism often manifest subtly through neglectful treatment. Parents reported disparities in care based on racial concordance, where infants of the same race as NICU staff sometimes received preferential treatment, especially during critical care moments like feeding. 💡 Power Imbalance in Advocacy: The study highlights the significant power differential between NICU staff and parents, particularly during parental advocacy. Parents often felt dismissed or undervalued when voicing concerns, which exacerbated feelings of powerlessness and impacted their ability to advocate effectively for their infants. 💡 Need for Equity in NICU Care: The findings emphasize the urgent need for NICUs to address implicit biases and reinforce equitable care practices. By fostering awareness and training on racial sensitivity, NICUs can improve interactions with families and create a more inclusive care environment. Learn more about our findings and the steps NICUs can take to promote inclusivity in patient care by reading the full article. Reference: Smith O, Karvonen KL, Gonzales-Hinojosa MD, et al. Parents Experiences of Racism in the Neonatal Intensive Care Unit. Journal of Patient Experience. 2024;11. Full article: https://lnkd.in/ec8HJ__5 ************ SIGN-UP: Free monthly digest:  “Transforming Health and Care Experiences with  Research and Actionable-Insights" https://lnkd.in/gwv-YxSz ************ #InclusiveCare #PatientAdvocacy #HealthcareEquity #NICU Laura Cooley, PhD Sage

AVOID JARGON Try to avoid medical jargon and terminology when talking with patients. If you use “jargon”, explain it in everyday terms. #medicalcourse #medicalcourses #medicaleduction #jargon #medicaljargon #patientcare #patientexperience #patientsatisfaction Mel Herbert, MDRick Bukata, MD Robert Hancock Shane Cole Dr. Derrick Freeman Vipul B. Vipul Kella MD, MBA Daniel Yang, MD Michael Howell, MD MPH Brendan G. Carr, MD, MA, MS Carrie Owen Plietz

Learn 5 Ways to Instantly Improve Your Patient Experience Scores #education #medicaleducation #course #medicalcourse #patient #patientcare #patientsatisfaction #patientexperience #pressganey Emerus Holdings, Inc. Shannon Medical Center WellSpan Health Ricky Cameron MD Rick Bukata, MD Mel Herbert, MD Mel Herbert Jon M. Rains Keeley Bowman, RHIA Ameen Jamali Wilfredo Rivera, MD, MBA, FACEP Wilfredo Rendon Michael Reinhart JAMES FRAME Michael Reihart

The ones that are the MOST NEEDY are the MOST SCARED! #patientexperience #patientsatisfaction #scared #needy #pressganey #education #medicaleducation Emerus Holdings, Inc. Press Ganey The Joint Commission Jay Woody, MD, FACEP Joseph Fagner Nick Peters, MD FACEP Nick Zenarosa MD,FACEPTremayne Myles, DNP, RN, CCRN Tremaine Gibson Shawn Parsley Heidi Beilis, MD, FACRAndrew Butler, M.D.Ashish GuptaBetsy Koickel, MDAudrianna Sparks MSN, APRN, CNP, FNP-BC, ENP-C, AGACNP-BC Kenneth Simpson, JD, NRPRob Sanders MD, MHA, CPEEbrahim Barkoudah, MD, MPH, MBA, FACP, FACHE

How are you transforming health and care experiences? What research, perspectives, or insights would you like to share with our team at The Journal of Patient Experience? See our updated mission statement, cover image, new website, and sign-up for our monthly digest. Please view the full post below and share with your networks. #PatientExperience #PatientEngagement #ValueBasedCare #ValueBasedHealthCare #PatientReportedOutcomes

Are you and your team receiving the Patient Satisfaction scores you deserve? Find out how. https://lnkd.in/gy9r3nND #patientexperience #patientsatisfaction #patientcare #deserve #score #scores #pressganey Graham Walker, MD Heather Schneider Patrick Ryan Jessica Dudley, MD Hazelin H. L. Ngan, MHA, MA, CPXP, LSSBB, PMP Tammy Kennedy, BHA, CBCS, AHI, RMA Dr Ravindran Packirisamy

Do you want the Best Patient Patient Experience Training? https://lnkd.in/gy9r3nND #best #patientexperience #patientsatisfation #care #patientcare #quick #proof #certification #Flexible #applicable #practical #healthcare #healthcareworker #certificationcourse #certificationprogram Jessica Dudley, MD Vic Schmerbeck Eric Katz, MD MBA Leigh Galatzan, M.D. Heidi Beilis, MD, FACR Emerus Holdings, Inc. Shannon Medical Center WellSpan Health Press Ganey The Joint Commission VA Northern California Health Care System U.S. Department of Veterans Affairs

Premature Closure: Stopping investigation once a possible solution is found. Example: Ceasing further testing after diagnosing a urinary tract infection in a patient with fever and chills, missing an infected kidney stone. https://lnkd.in/gy9r3nND #premature #closure #prematureclosure #bias #patientcare #patientexperience #patientsatisfaction Emerus Holdings, Inc. Baylor Scott & White Health Shannon Medical Center WellSpan Health Rick Bukata, MD Mel Herbert, MD

Patient Satisfaction = Provider Satisfaction Provider Satisfaction = Patient Satisfaction

Great patient experiences start when organizations let the data speak. Prioritizing and understanding patient feedback is essential to delivering better patient experiences and clinical outcomes. See how the OAS CAHPS mandate will shape PX at ASCs. https://lnkd.in/geZwHeJF