PGBA provides tailored services to help government and industry partners enhance their business processes. We support missions at any scale with low-cost claims and transaction processing, fiscal administration, multi-channel contact center operations, and real-time enrollment and billing. For nearly 40 years, PGBA has provided healthcare administrative services to federal and state governments, combining a deep familiarity with our customers’ program history, advanced IT and process management, and knowledgeable, customer-centered care. Drawing from decades of experience serving critical programs, PGBA offers: • Agility to respond to evolving customer needs • Robust and dynamic technology to meet specific mission requirements • Highly-skilled, customer-focused employees, and management • Added value throughout every process with redundancies, internal controls, and financial strengths PGBA uniquely combines robust technology, modular claims processing systems, multi-channel customer service, and expert understanding of government and private healthcare systems. Our performance history is built on continuous improvement and innovation. PGBA’s processes and technologies reflect years of fine-tuning and enhancements, allowing us to deliver the best possible balance of cost, speed and quality. Our secure, compliant information systems platform is highly flexible — allowing us to offer scalable, sustainable and responsive systems, and to seamlessly integrate with our partners’ and customers’ systems. PGBA is a Celerian Group company that is part of Blue Cross Blue Shield of South Carolina.
External link for PGBA
160 NORTH DOZIER BLVD.
FLORENCE, South Carolina 29501, US
During Customer Service Week, PGBA celebrated our team members for always going above and beyond! A fun theme was announced each day, and associates were also given gifts for their hard work 🙌 ⭐ On Monday, team members were decked out in their plaid! ⭐ On Tuesday, team members transformed into Tacky Tourists! 👨🌾 #CustomerServiceWeek #PGBA
PGBA associates were eager to volunteer their service to the United Way of Horry County’s annual Day of Service! 🙌 This year, volunteers assisted with a range of projects to help Abilities Beyond Barriers (previously known as Horry County Disabilities & Special Needs). We are so thankful for the compassion our employees have to help our local community! #PGBAGivesBack
October is Domestic Violence Awareness Month. According to the National Coalition Against Domestic Violence, one in three women and one in four men have been victims of physical violence by a partner within their lifetime. #PurpleThursday is a national day of action, held on the third Thursday of October, to raise awareness about the impact of domestic violence. Last Thursday, October 17th, PGBA employees helped break the silence about domestic violence by wearing purple in support! #DomesticViolenceAwarenessMonth #DVAM
Recently, PGBA employees danced the night away at the local Florence Mom Prom, a themed, charity event to bring awareness and raise funds for the Cystic Fibrosis Foundation (CFF). 🕺 What a fun night in the Pee Dee! #FlorenceMomProm #CysticFibrosis #PGBAGivesBack
According to the National Breast Cancer Foundation, it is estimated that in 2024 alone, 310,720 women and 2,800 men will be diagnosed with invasive breast cancer. However, there is hope –– advances in early detection and treatment methods have significantly increased breast cancer survival rates in recent years. For October’s #BreastCancerAwarenessMonth, PGBA is turning PINK! Several of our team members wore pink for a #PinkOut Day to shine a light on this month’s observance and support spreading awareness of breast cancer to empower folks to get screened. Thanks to all our team members who participated! #Pinktober
PGBA recently attended Nashville Songwriters in the Round, a music-filled fundraiser hosted by Healthy Learners! Proceeds raised from the event help provide basic healthcare to children in need, supporting Healthy Learners in their mission to ensure every child has access to essential medical, dental and vision care so they can reach their full potential. #PGBAGivesBack #HealthyLearners #Healthcare
As we head into fall and the cooler months, PGBA would like to highlight some of the amazing trips and activities our employees did over the summer. Here are a few of them! Shaneaquia Kerson, Claims Customer Service Advocate III, took a family trip to the Dominican Republic, and then quenched her "need for speed" at the Nascar Hall of Fame in Charlotte, North Carolina. 🏁 Scott Fryer, Operations Manager, enjoyed a catamaran sunset cruise in Kaanapali, Hawaii. ⛵️ Lisa Dutton, Claims Customer Service Advocate I, did some exploring with a Viking Cruise to the British Isles. 🛳️ #PGBASummer #Vacations #SummerTrips
With over 9.5 million beneficiaries, it’s crucial that the Military Health System’s supply chain management remains agile to support defense health networks, military hospitals and clinics. The Defense Health Agency’s Medical Logistics directorate, MEDLOG, is doing just that – ensuring MHS delivers high-quality care to every beneficiary by keeping the supply chain of medical equipment, pharmaceuticals and other medical materiel functioning properly and efficiently. With a long-term goal of achieving 85% standardized medical practices to enable flexibility for local market conditions, MEDLOG is working to streamline DHA workflows to support the full range of military operations. Learn more about the work MEDLOG is doing here: #DHA #MHS #SupplyChain
The United Way of Florence County Day of Caring is an annual event that brings together local businesses and non-profit organizations to support our community! With over 15 volunteers, PGBA helped complete projects at two work sites - interior fence painting and organization at The CARE House of the Pee Dee and interior painting at Foster Care Clothing Closet’s new location. We are so grateful for everyone giving their time and energy to help out our community! #PGBAGivesBack
The U.S. Department of Health and Human Services (HHS) has awarded $2 million to Columbia University and Oregon Health & Science University to create tools that improve care delivery and address emerging challenges related to interoperable health IT. Through the Leading Edge Acceleration Projects in Health IT program, Columbia University Hospital will develop innovative ways to improve the quality of healthcare data used by AI tools, while Oregon Health and Science University will work to accelerate the adoption of health IT in behavioral health settings. The very best technological solutions will require diverse expertise, insights and cross-sector collaboration – and academia will play a key role in the research and advancement of AI and IT solutions to optimize healthcare delivery. Read more here: #HHS #HealthIT #AI