Richpanel

Richpanel

Software Development

San Jose, California 19,968 followers

Scale your customer service without hiring more agents. Trusted by 1500 ecom brands.

About us

Richpanel helps top ecom brands like Thinx, The Protein Works, Miansai automate over 50% of their customer service using our self-service technology.

Industry
Software Development
Company size
11-50 employees
Headquarters
San Jose, California
Type
Privately Held
Founded
2019
Specialties
helpdesk, help desk, customer service, customer support, live chat software, crm, self-service, self service, and customer service automation

Locations

  • Primary

    1885 Cabana Dr, San Jose, CA 95125

    San Jose, California 95125, US

    Get directions

Employees at Richpanel

Updates

  • Richpanel reposted this

    View profile for Harley Finkelstein, graphic
    Harley Finkelstein Harley Finkelstein is an Influencer

    Shopify President

    Traditional advice given to founders as they scale is “hire good people and give them room to do their jobs”. That is disastrous advice. Everyone is talking about it and it’s true: every leader and founder needs to operate in Founder-mode. Brian Chesky recently spoke of this and it’s great nomenclature on how businesses should be run. For years, founders and leaders have been told to hire great people and leave them to run the business. A ‘set-it-and-forget-it’ mentality. The reality is, that doesn’t work. Every single founder and leader NEEDS to be in the details. Founders and leaders have unique insights, an understanding of the business, and an outsized level of care toward the business. They are the superpower of a business; pulling up too high out of weeds removes that superpower. I think this expands beyond just founders but applies to all leaders. Leaders can act in Founder-mode. If you’re a leader or a founder, stay in the details. Have high trust with who you hire, but don’t work at such a high level you leave it to everyone else to run all the details of the business.

  • View organization page for Richpanel, graphic

    19,968 followers

    What can you do in 26 weeks? These 3 dudes have taken a brand new podcast from 0 to 50K average views per episode. Last week they had the Shopify President - Harley Finkelstein as a guest on the podcast. They got here in just 26 episodes! Hats off to Connor, Connor MacDonald and Cody for creating one of the most loved pods in DTC!

    View profile for Harley Finkelstein, graphic
    Harley Finkelstein Harley Finkelstein is an Influencer

    Shopify President

    Founders and leaders need to focus on where they can subtract - not add. It’s really easy to add, it’s extremely hard to subtract. When you say ‘yes’ to a new project or goal - you’re effectively saying ‘no’ to everything else. When you subtract, you get really clear on what you are doing and focus your time. It’s about reducing toil. Be very intentional about what you say yes to. When you do this over a long period of time, you’re able to maximize your output. If it doesn’t help you grow the business, bring you joy, or make the business better: it should be a no. This is something I've learnt from Tobias Lütke. Talked about this principle of subtraction on the latest episode of the Marketing Operators Podcast with Cody Plofker, Connor MacDonald, and Connor Rolain - who are all leaders at Shopify powered brands Jones Road Beauty, Ridge Wallet, and HexClad Cookware. Listen to our full episode below https://lnkd.in/etgUMG58 What’s something you think every founder needs to focus on?

  • View organization page for Richpanel, graphic

    19,968 followers

    🙃 Have you heard this advice recently - "Just make it look cheap"? In the race for clicks, some swear by 'ugly' ads. They're attention-grabbing and can feel authentic. But at what cost? You got to check out what Connor Rolain, Connor MacDonald and Cody Plofker have to say about the trend. - When 'ugly' works and when it backfires - How to balance brand identity with performance - The constraints for your creative team that will help Liked the clip? Tune in to the full episode where they deep dive into X/Twitter for eCommerce. Link in the comments 👇 #Ecommerce #Growth #BrandMarketing #Ads

  • View organization page for Richpanel, graphic

    19,968 followers

    😮 Slashing brand search spend => HIGHER ROAS & NO major revenue loss! This is just one of the many findings you will explore in the latest episode of Tactics, featuring Tony Chopp, Rachel Kwon and Taylor Holiday from Common Thread Collective. You don't want to miss the full episode - they will tell you THE Google Ads setup you need to have for profitable growth in 2024. Link is in the comments. #Ecommerce #GoogleAds #PerformanceMarketing #AI

  • View organization page for Richpanel, graphic

    19,968 followers

    💰 Boost your Q3 revenue with this sweepstakes strategy from Ridge. Is Q3 turning out to be a slow period? Looking for ways to elevate your brand presence? The latest episode from Marketing Operators is for you. Connor MacDonald, Cody Plofker & Connor Rolain walk you through the lifecycle of a successful sweepstakes campaign. They are deeping dive into: 📈 How to unlock commercial moments beyond traditional peaks 🎢 How to create fun, non-promotional sweepstakes 💌 How to build email lists and boost engagement during slower months 🔗 Link to the full episode in comments👇

  • View organization page for Richpanel, graphic

    19,968 followers

    🔊 📊 Just released: 2024 eCommerce State of the Industry Report In the latest episode of eCommerce Playbook Podcast, Taylor Holiday, Jeremiah Prummer, Yarden Shaked and Steve Rekuc are crunching through a ton of data. Want a sneak peek? Positive signals: ⬆ Ad performance is improving. ROAS on Meta is up 5% YoY 💰 Dramatically high AOV for gifting during Valentine's Day & Mother's Day But challenges remain: 🤔 New customers revenue is a struggle for bigger brands 🏮Bugs and automated Ad algorithm changes causing unpredictability You do not want to miss the full episode. 🔗 Link is in the comments👇

  • View organization page for Richpanel, graphic

    19,968 followers

    🚨 Warning: You might be undervaluing your top of the funnel 🚨 The latest episode of the Marketing Operators podcast features not one, but multiple hot takes to unlock actionable marketing tactics. In this clip, Cody Plofker, Connor Rolain and Connor MacDonald discuss the challenge with attribution models that heavily rely on clicks. The full episode dives into: 📽 The surprising link between Hollywood and DTC success 💥 A "toxic trait" top marketers confess to (and why it works) 💰 A counterintuitive strategy that's slashing CAC for top brands. Link is in the comments below👇

  • View organization page for Richpanel, graphic

    19,968 followers

    👁 Revealed: How top eCommerce stores set customer acquisition targets 🎯 [+ Template to plan your scenario] When growing your eCommerce business, aligning your acquisition efforts with financial objectives is key. Our friends at Common Thread Collective have just the guide for you. In this latest episode of Tactics, Taylor Holiday and Luke Austin walk you through: 💲 How to leverage data from Shopify and P&L to build financial projections 🛒 A step-by-step process to estimate returning customer revenue 📈 Tips to factor in seasonal trends and changes Liked the preview? Link to the full episode is in the comments👇 #CustomerAcquisition #eCommerce #Growth #ShopifyTips

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Funding

Richpanel 2 total rounds

Last Round

Seed
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