SearchUnify

🚨 Case transfers hurting your CX? 🚨 They cause longer wait times, frustrated customers, and agent burnout—but it doesn't have to be this way. Want to know what's driving these issues and how to fix them? We've got the insights you need! 💡 Check out the infographic to learn more 👉 https://lnkd.in/gyZqkkT5 #CustomerExperience #AgentProductivity #CaseTransfers #CX #SearchUnify #industry #innovation #technology #grazitti

🎃 Happy Halloween from Searchunify! 🎃 Whether you're carving pumpkins, donning costumes, or indulging in treats, we hope you enjoy every moment of the Halloween spirit. Here’s to a day filled with fun, frights, and festivities! 🍬👻 #happyhalloween #halloween2024 #usa #festival #searchunify #fun #treats #halloween

Happy Diwali from the SearchUnify family! 🪔✨ May this festival of lights bring prosperity, joy, and endless inspiration to you and your loved ones. As we celebrate new beginnings and brighter days, let’s continue lighting the way toward growth, success, and innovation together. Wishing you all a joyous and sparkling Diwali! #HappyDiwali #Festivaloflight #searchunify #HappyDiwali2024 #Diwali2024 #innovation

🔍 Struggling with inefficiencies in your business operations? Agentic AI is here to help! By automating workflows and making autonomous decisions, it’s transforming businesses and enhancing customer experiences. Curious about why tech leaders are flocking to this innovation? Checkout our latest blog ! https://lnkd.in/dxmC98Qg #leaders #industry #agenticai #growth #innovation #searchunify #businessgrowth #customerexpereince #usa #canada #technology

Is your enterprise knowledge trapped in silos? Break free at KMWorld 2024! Join SearchUnify experts Brian Corcoran and Shivraj Asthana at booth 404 to discuss how our Agentic AI platform can transform your knowledge management program. Here’s what you can look forward to: ▶️Live demonstration of our Agentic AI-powered knowledge management solution: Knowbler ⏩Live session on how intelligent knowledge management can help in building a knowledge-sharing culture. 🤞Cool swags and goodies to take home. Learn more about the event here : https://lnkd.in/g7J6EzER #knowledgemanagement #KMWorld #genai #informationtechnology #technology #searchunify

A secret skill that’s costing your company millions and you don’t even know it! Do you know that 85% of your enterprise knowledge is untapped. Yes, that’s tacit knowledge that never gets documented. And, companies that fail to capture this knowledge face huge productivity losses, loss of expertise, decreased innovation, increased errors and weak customer service. Since tacit knowledge fuels problem-solving, innovation, and leadership, you don’t want it to disappear. Your team’s future depends on it. Why not understand the concept of codifying tacit knowledge with Knowbler in the link below? 🔗https://lnkd.in/g3uZ63C7 #technology #innovation #enterprisesearch #agenticsearch #future #tacitknowledge #searchunify #grazitti

When your team is still 'How you doin?' with all that uncaptured knowledge... 😅 It's time to give Knowbler a try! Don't let valuable insights stay stuck in someone’s head—Knowbler helps you capture and share knowledge seamlessly! 🧠✨ 👉 Book a demo and bring your team to the next level of productivity: https://lnkd.in/gU3ykMqV #KnowledgeManagement #KCS #AI #TacitKnowledge #CustomerSupport #Knowbler #BoostProductivity #KnowledgeSharing #innovation #technology #usa

While many customer support agents are worried AI might steal their jobs, here’s the reality check: 91% of companies using AI in 2024 plan to hire more in 2025! And 96% say that employees with hands-on AI experience will have a serious edge. Why? Because AI isn’t here to take over—it's here to make agents smarter and unstoppable! Introducing SearchUnify Agent Helper, an advanced GenAI-powered co-pilot designed to streamline agents’ workflows by automating repetitive tasks and empowering them to focus on what matters most: delivering personalized, high-quality customer support. Here’s what companies leveraging Agent Helper are achieving: ✅ 95% boost in agent productivity ✅ 87% reduction in agent onboarding time ✅ 30% faster ticket resolution ✅ 30% cut in support costs Dig into more details in this blog post: https://lnkd.in/gq5kWUwZ #Genai #ai #innovation #technology #future #customersupport #industry #development #growth #usa #canada #agenticai #ticketresolution #supportcost

Get ready for TechCrunch Disrupt 2024! SearchUnify will be in San Francisco from October 28-30, joining the brightest minds in tech to explore the future of innovation. Connect with Shivraj Asthana (President, SearchUnify) and Brian Corcoran (Certified KCS Practitioner and Regional Sales Manager, SearchUnify) to discover how our Agentic AI solutions are revolutionizing customer support and self-service. Let's discuss how we can empower your business with the power of AI. See you at Disrupt! #ai #genai #technology #sanfrancisco #future #selfservice #customersupport #techcrunch #searchunify #innovation #agenticai

Teamwork, laughter, and a dash of friendly competition! 🎈 Our Balloon Cup Stacking Challenge brought everyone together for an energizing break from the routine. Who knew stacking cups could be this entertaining? #teamwork #motivation #funactivity #searchunify #team