Service Design Pulse

At Service Design Pulse, we’re marking Nowruz—the Persian New Year—with a special podcast that connects tradition to design. We’ll explore how this ancient celebration, rooted in Zoroastrianism and the spring equinox, offers powerful insights into balance, renewal, and new beginnings. We start with the Haft-Sin table, a curated user experience where each item symbolizes growth, health, patience, and love. We move to traditions like Khaneh-Tekani (deep cleaning), Chaharshanbe Suri (fire-jumping), and Sizdeh Bedar (outdoor gatherings), reflecting values of resilience, release, and creative flow. Finally, we ask a fun and thoughtful question: If we were to redesign Nowruz through the lens of service design, what new rituals might we invent? We hope this episode acts as a bridge—between past and future, tradition and innovation, and between Iran and the world. Happy Nowruz & happy new beginnings!🌸 💚 Nikoo | Sodeh | Mehrnoosh ⸻ 🎙️ Episode Contributors: Writers: ChatGPT, Notebook LM, Turboscribe and Service Design Pulse Script Editors: ChatGPT and Service Design Pulse Recording, Mixing & Production: Jellypod AI Producer & Creative Director: Service Design Pulse Music Credits: Opening Track: Spring 3 by Max Richter Closing Track: Bahar Bahar by Colman Band #ServiceDesign #Service_Design #SDPulse #Podcast #AI #Design #Nowruz Service Design Network https://lnkd.in/eeZi-d_C

Nowruz, an ancient celebration of spring, represents renewal and hope. For centuries, it’s been a time to embrace fresh starts as nature awakens. In service design, we, too, have the chance to create more empathetic and sustainable experiences. The new year is a moment to reflect, reshape, and redesign—making processes more efficient and experiences more human. This season, ask yourself: how can we design services that inspire, connect, and bring hope? 🌿 At Service Design Pulse, we wish you a year of transformation, empathy, and lasting impact. Sodeh | Nikoo | Mehrnoosh 🌟 Join us: https://lnkd.in/edg-2rwe + Nowruz is celebrated every year in 12 countries namely Iran, Afghanistan, Azerbaijan, India, Iraq, Kyrgyzstan, Kazakhstan, Pakistan, Tajikistan, Turkey, Turkmenistan and Uzbekistan. P.S: fun fact: Did you know on March 21st, precisely on the Northern Hemisphere spring equinox, Iranian calendar would turn to the year 1404? #HappyNowruz #NewBeginnings #ServiceDesign #HumanExperience #Renewal

In the sixth and final episode of the first season of the video series “The Future of Service Design in Professional Eyes!”, we at Service Design Pulse! have the honor of hosting Oona O'BRIEN, a Scottish service designer and user researcher. Currently working as a User Researcher at Lloyds Banking Group, Oona brings extensive experience from six countries across Europe, Africa, and North America. She was also one of the speakers at Service Design Global Conference 2024.(#SDGC24). In this conversation, she shares her insights on the evolving landscape of service design and its future trajectory. 🎙 In this episode, Oona answers our key questions, including: • How do you define the scope of design’s impact, and how would you describe the influence of service design? • If your presentation were turned into a story or a film, who would be the hero, and what journey would they embark on? • How do you envision the future of service design in the next 10 years? What factors will shape it? Will the field remain in its current form? • What strategies help implement and advance service design in organizations that are not design-led? • If you had to summarize the core message of your talk for someone outside the design field, how would you explain it? 🎥 Watch this fascinating conversation on our YouTube channel, now with Persian subtitles! https://lnkd.in/edz3d4uh 🚀 Join us to explore where service design is headed in The Future of Service Design in Professional Eyes! #ServiceDesign #FutureOfDesign #DesignLeadership #ServiceDesignPulse #AI #طراحی_خدمات #آینده_دیزاین #تحول_دیجیتال #هوش_مصنوعی

اگر شما طراح خدمات، طراح محصول، مدیر محصول، مدیر کسبوکار یا حتی علاقمند به حوزه طراحی خدمات هستید، عضویت در کانال تلگرامی « Service Design Pulse » میتواند فرصتهای فوقالعادهای را برای شما فراهم کند. این کانال شامل:  • مطالب و مقالات تخصصی: به روزترین تحقیقات و مقالات علمی در حوزه طراحی خدمات.  • گزارشات فارسی و بینالمللی: تحلیلها و گزارشهای جامع از آخرین روندها و رویدادهای بینالمللی.  • ویدیوهای تکمیلی: محتوای تصویری و آموزشی که به درک بهتر مفاهیم کمک میکند.  • معرفی منابع تکمیلی: پیشنهاد کتابها، مقالات و دورههای آموزشی معتبر.  • تجربیات عملی: اشتراکگذاری تجربیات موفق و چالشهای حلشده در پروژههای طراحی خدمات.  • آخرین اخبار: اطلاعرسانی در مورد رویدادها، کنفرانسها و همایشهای جدید. با عضویت در این کانال، به منابع بهروز و مفید دسترسی خواهید داشت که به شما در بهبود مهارتها و افزایش دانش خود در طراحی خدمات کمک خواهد کرد. 🌟 لینک عضویت در کانال تلگرام ما: http://t.me/SDPulse #طراحی_خدمات #سرویس_دیزاین #دیزاین #کسب_و_کار #مدیریت_محصول #تفکر_طراحی

In Episode 5 of Season 1- The Future of Service Design in Professional Eyes!, we are honored to host Pablo Fernandez Vallejo, Service Designer, Profesor and Academic Coordinator at Universidad de 'San Andrés', and guest author at Nielsen Norman Group, from Argantina, and a speaker at Service Design Global Conference 2024 [#SDGC24]. He shares his insights on the evolving landscape of service design and its future direction. ”The goal of this project is to create a platform for conversations with leading service design experts, share knowledge, and inspire designers worldwide.” The video series The Future of Service Design in Professional Eyes, presented by Service Design Pulse, brings together top service designers from Iran and around the world to discuss AI’s role, emerging trends, and key challenges in the field. Our mission is to foster a global dialogue that deepens our collective understanding and showcases innovative approaches shaping the industry. ↘️ In this episode, Pablo answers our key questions, including: - How would you define the scope of design's influence and how would you define service designs impact? - As a service designer, how do you measure your impact, and how long do you monitor project outcomes? - How will service design evolve over the next decade, and what will drive these changes? Will the field remain in its current form? - With AI-driven layoffs, roles like content creators and call center staff are easily replaced. What about service designers? When might they be impacted? - If you could go back and start your career in service design again, what would you do differently? - If you were to summarize the core message of your talk for someone outside the design field, how would you explain it? 🎥 Watch the full conversation on our YouTube channel! https://lnkd.in/eC3m-QfX 🚀 Join us to explore where service design is headed in The Future of Service Design in Professional Eyes! #ServiceDesign #FutureOfDesign #DesignLeadership #ServiceDesignPulse #AI #طراحی_خدمات #آینده_دیزاین #تحول_دیجیتال #هوش_مصنوعی https://lnkd.in/eC3m-QfX

In Episode 4 of Season 1- The Future of Service Design in Professional Eyes!, we are honored to host Oliver Muchiri, Service Designer & Senior Executive Designer at ThinkPlace, from Kenya, and a speaker at Service Design Global Conference 2024 [#SDGC24]. He shares his insights on the evolving landscape of service design and its future direction. ”The goal of this project is to create a platform for conversations with leading service design experts, share knowledge, and inspire designers worldwide.” The video series The Future of Service Design in Professional Eyes, presented by Service Design Pulse, brings together top service designers from Iran and around the world to discuss AI’s role, emerging trends, and key challenges in the field. Our mission is to foster a global dialogue that deepens our collective understanding and showcases innovative approaches shaping the industry. ↘️ In this episode, Oliver answers our key questions, including: 1️⃣ How do you define the influence of design and the impact of service design? 2️⃣ How do you think the rise of trends such as AI and process automation will impact service design and the role of designers? 3️⃣ What strategies help implement and advance service design in non-design-driven organizations? 4️⃣ How do you handle businesses prioritizing short-term gains over long-term impact in service design? 🎥 Watch the full conversation on our YouTube channel! https://lnkd.in/eHWbmB2x 🚀 Join us to explore where service design is headed in The Future of Service Design in Professional Eyes! #ServiceDesign #FutureOfDesign #DesignLeadership #ServiceDesignPulse #AI #طراحی_خدمات #آینده_دیزاین #تحول_دیجیتال #هوش_مصنوعی

In Episode 3 of Season 1- The Future of Service Design in Professional Eyes!, we are honored to host Thomas Schönweitz, Founder & CEO of whitespring , Service Designer, Digital Transformation Consultant, and a speaker at Service Design Global Conference 2024 [#SDGC24]. He shares his insights on the evolving landscape of service design and its future direction. ”The goal of this project is to create a platform for conversations with leading service design experts, share knowledge, and inspire designers worldwide.” The video series The Future of Service Design in Professional Eyes, presented by Service Design Pulse, brings together top service designers from Iran and around the world to discuss AI’s role, emerging trends, and key challenges in the field. Our mission is to foster a global dialogue that deepens our collective understanding and showcases innovative approaches shaping the industry. ↘️ In this episode, Thomas answers our key questions, including: -How do you define the influence of design and the impact of service design? -How do you measure the impact of your work as a service designer, and for how long do you monitor project outcomes? - How do you see the future of service design in the next 10 years, and what factors will shape it? Will the field remain in its current form? -If you could go back and start your career in service design again, what would you do differently? 🎥 Watch the full conversation on our YouTube channel! https://lnkd.in/egM-NWTp 🚀 Join us to explore where service design is headed in The Future of Service Design in Professional Eyes! #ServiceDesign #FutureOfDesign #DesignLeadership #ServiceDesignPulse #AI #تحول_دیجیتال #آینده_دیزاین #طراحی_خدمات #هوش_مصنوعی

In Episode 2 of Season 1- The Future of Service Design in Professional Eyes!, we are honored to host Stephen Wood – Senior Director of Innovation & Design at Salesforce, Service Designer, and a speaker at Service Design Global Conference 2024 [#SDGC24]. He shares his insights on the evolving landscape of service design and its future direction. ”The goal of this project is to create a platform for conversations with leading service design experts, share knowledge, and inspire designers worldwide.” The video series The Future of Service Design in Professional Eyes, presented by Service Design Pulse, brings together top service designers from Iran and around the world to discuss AI’s role, emerging trends, and key challenges in the field. Our mission is to foster a global dialogue that deepens our collective understanding and showcases innovative approaches shaping the industry. ↘️ In this episode, Stephen answers our key questions, including: - How do you define the influence of design and the impact of service design? - How do you think the rise of trends such as AI and process automation will impact service design and the role of designers? - If your presentation were adapted into a narrative or a film, who would serve as the protagonist, and what journey would they embark upon? - What strategies help implement and advance service design in non-design-driven organizations? - How do you handle businesses prioritizing short-term gains over long-term impact in service design? 🎥 Watch the full conversation on our YouTube channel! https://lnkd.in/ePVFJEp3 🚀 Join us to explore where service design is headed in The Future of Service Design in Professional Eyes! #ServiceDesign #FutureOfDesign #DesignLeadership #ServiceDesignPulse #AI #طراحی_خدمات #آینده_دیزاین #هوش_مصنوعی #تحول_دیجیتال

پروژه جدید ما در Service Design Pulse، مجموعه ویدیویی «آیندهی طراحی خدمات از نگاه حرفهایها» با هدف گردهمآوردن طراحان خدمات برجسته از ایران و سراسر جهان، به بررسی تجربیات، دیدگاهها و بینشهای آنها دربارهی آیندهی طراحی خدمات میپردازد. در اولین قسمت از فصل اول این مجموعه، افتخار داریم که اندی پولین  Andy Polaine– مربی رهبری طراحی، مشاور طراحی خدمات و نوآوری، مدرس، نویسنده کتاب «طراحی خدمت از بینش تا کاربرد» و پادکستر – را میزبانی کنیم. اندی به عنوان سخنران ویژهی کنفرانس جهانی طراحی خدمات ۲۰۲۴ (#SDGC24)، بینشهای ارزشمند خود را دربارهی چشمانداز در حال تحول طراحی خدمات با ما به اشتراک میگذارد. 📌 در این قسمت اندی به پرسشهای مهم و چالشبرانگیزی پاسخ داده است، از جمله: • تأثیر طراحی و نقش طراحی خدمات را چگونه تعریف میکنید؟ • روندهایی مانند هوش مصنوعی و اتوماسیون فرآیندها چه تأثیری بر طراحی خدمات و نقش طراحان خواهند داشت؟ • اگر ارائهی شما به یک روایت یا فیلم تبدیل میشد، شخصیت اصلی آن چه کسی بود و چه مسیری را طی میکرد؟ • چه استراتژیهایی برای پیادهسازی و پیشبرد طراحی خدمات در سازمانهایی که با طراحی هدایت نمیشوند، مؤثر هستند؟ • چگونه با کسبوکارهایی که منافع کوتاهمدت را به تأثیرات بلندمدت طراحی خدمات ترجیح میدهند، برخورد میکنید؟ 🎥 تماشای این گفتوگوی جذاب را در کانال یوتیوب ما با زیرنویس فارسی ببینید! https://lnkd.in/eRPv2chY 🚀 با ما همراه شوید و در این گفتوگوی الهامبخش کشف کنید که آیندهی طراحی خدمات به کدام سمت پیش میرود! #نوآوری #طراحی_خدمات #آینده_طراحی #رهبری_طراحی #تحول_دیجیتال #هوش_مصنوعی

Service Design Pulse’s new project, the video series “The Future of Service Design in Professional Eyes,” brings together leading service designers from Iran and around the world to explore their experiences, insights, and perspectives on the future of service design. Through in-depth conversations, we will discuss AI’s role for service designers, emerging industry trends, and the key challenges shaping the field. By connecting with top experts, we aim to foster a global dialogue that not only deepens our collective understanding but also highlights innovative approaches and forward-thinking solutions. In the very first episode of “The Future of Service Design in Professional Eyes”, we are honored to feature Andy Polaine – Design Leadership Coach, Service Design & Innovation Consultant, Educator, Writer, and Podcaster. As a special keynote speaker at Service Design Global Conference 2024 (#SDGC24) , Andy shares his expert insights on the evolving landscape of service design. ↘️ In this episode, Andy has answered important and thought-provoking questions, including: - How do you define the influence of design and the impact of service design? - How do you think the rise of trends such as AI and process automation will impact service design and the role of designers? - If your presentation were adapted into a narrative or a film, who would serve as the protagonist, and what journey would they embark upon? - What strategies help implement and advance service design in non-design-driven organizations? - How do you handle businesses prioritizing short-term gains over long-term impact in service design? 🎥 Watch the video of this conversation on our YouTube channel! https://lnkd.in/eNWEUa37 🚀 Join us for this insightful conversation and discover where service design is headed in The Future of Service Design in Professional Eyes! #ServiceDesign #FutureOfDesign #DesignLeadership #Germany #KeynoteSpeaker #ServiceDesignPulse #AI