🪄 Just in time for the Friday weekend spirit, we’re celebrating Simple Modern and Bryan Porter’s shout-out — Last month, they hit 1,000,000 orders, a milestone we’re thrilled to celebrate alongside them. 🎉 ✨ We’re honored to support their mission of giving generously and creating products that inspire and serve others, making a positive impact in the world. 🙌🏻 Thank you, Simple Modern, for believing in Siena and for your partnership. Onward and upwards from here as we achieve even bigger things together! #CustomerSuccess #SienaAI
Here’s the Simple Modern DTC tech stack. Grown slowly and thoughtfully. These partners fuel our DTC growth. Shopify Development: Vaan After 6 years of growing DTC with affordable Shopify developers, we needed a high caliber agency. Vaan was a perfect partner to rebuild our website for the next leg of the brand. Vaan combines performance and branding into one beautiful website. They rebuilt our website last year and now develop it. Xavier Armand's team is excellent. Customer Support AI: Siena AI Siena responds to 52% of our customer interactions while getting rated as well as human agents. Siena is industry leading and constantly getting better. We’re believers in the vision of Lisa Popovici and Andrei Negrau. SMS: Recart Recart increased our SMS subscriber rate by 290% over Klaviyo. SMS is now our 4th strongest DTC revenue driver. 25%-40% of traffic to our major events are now through SMS. Soma Toth and team are hungry to keep building out the best platform. In-Store Product Locator: StoreLocators StoreLocators is for omni-channel brands. It pulls exact inventory amounts by SKU for every physical retailer in your area. It’s branding, giving us legitimacy of selling in major retailers. After holiday shipping cutoffs we push customers in-store to buy gifts. Retailers appreciate it. Ivan Sanchez was fantastic onboarding us. Mail: PostPilot Post Pilot is THE platform for Shopify mail campaigns. We get a 7+ ROAS on mailers and can deliver to customers not on our e-mail lists. The mailers are a great brand impression. Awesome product Drew Sanocki and Michael Epstein Mobile App: Tapcart Push notifications and early access to product drops are the main app driver. Our highest LTV customers love the experience. Tapcart truly makes the app easy and affordable. Shoutout Nik Sharma. Returns: Loop We’re currently onboarding. Their interface handles every type of return flow we need beautifully. They integrate into Gorgias and Siena AI. Landing Page Builder: Replo Replo has changed the game in performance marketing for us. We now have full creative freedom, in a way that we never did with our traditional Shopify pages. Site Speed: EDGEMESH Edgemesh has provided a significant boost in site speed. They cache our content every 15 minutes, significantly increasing page load times and helping convert new customers. 3PL: Encore Fulfillment Encore has been our 3PL from day 1. They’ve scaled up with our business, which is incredibly impressive. They now handle significant volume, fulfilling to all the biggest retailers and drop shipping. We have immense gratitude for Kyle Thompson and team. Customer Metrics: Lifetimely by AMP Lifetimely makes tracking LTVs easy. You can get enough answers through shopify where I’d wait on this app until the cost isn’t as material. Most importantly... Of course, none of this would be possible without what Harley Finkelstein has built at Shopify. We are forever grateful to the platform they’re built.