Soroco

With automation shaping the future of Global Business Services, finding the right starting point is crucial.   #AI and Interaction Data can guide you in prioritizing where automation will have the most impact. By analyzing interaction data, our Scout AI model identifies repetitive and time-consuming tasks ripe for automation. This allows Shared Services teams to focus on strategic activities while automating routine processes. Join our CEO, Samson David and Gejoy Kuriakose, Partner, KPMG India, at the 14th Edition of the Shared Services Summit & Awards in Hyderabad as they explore "AI to Light Up the 'Dark Side of the Moon' in Global Business Services". #Automation #AI #InteractionData #SharedServices #GBS #ProcessAutomation #DigitalTransformation #Scout #KPMG #Soroco #SharedServices

Nikhil Malayil, Senior Product Manager at Soroco, will be a part of the panel discussion on "Unleashing the true potential of AI & ML in Shared Services." at the 14th Edition of the Shared Services Summit & Awards.    Join us tomorrow, August 29th to hear Nikhil discuss the transformative role of #AI in #GBS and explore the latest trends and innovations shaping the shared services industry.   Don’t miss this opportunity to engage in a compelling discussion at one of the credible events in the shared services sector. We look forward to seeing you in Hyderabad!   #AI #InteractionData #GBS #SharedServices #DigitalTransformation #Soroco #Scout #SharedServicesSummit

𝗟𝗲𝗮𝗱𝗶𝗻𝗴 𝗘𝘂𝗿𝗼𝗽𝗲𝗮𝗻 𝗔𝗶𝗿𝗹𝗶𝗻𝗲 𝗕𝗼𝗼𝘀𝘁𝘀 𝗖𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝗘𝘅𝗽𝗲𝗿𝗶𝗲𝗻𝗰𝗲 𝗯𝘆 𝟰𝟬% 𝘄𝗶𝘁𝗵 𝗦𝗰𝗼𝘂𝘁! A leading European airline faced significant operational challenges, with only 50% of Service Level Agreements (SLAs) being met, risking contract renewals and customer trust. By leveraging Scout’s AI-driven insights, the airline transformed its operations and customer service. The implementation of Scout's recommendations led to: • 𝟰𝟬% improvement in email response times • 𝟯𝟬% reduction in call times • 𝟮𝟬% decrease in overall customer waiting times Scout revealed that 𝟱𝟱% of front-office time and 𝟳𝟱% of back-office efforts were spent on inefficient or redundant tasks. Read the full story here: https://lnkd.in/dq3-NfPn #AI #Scout #InteractionData #AirlineIndustry #CustomerExperience #OperationalExcellence #DigitalTransformation

😊We are thrilled to welcome Nikhil Malayil as our featured speaker for the highly anticipated "𝟭𝟰𝘁𝗵 𝗘𝗱𝗶𝘁𝗶𝗼𝗻 𝗦𝗵𝗮𝗿𝗲𝗱 𝗦𝗲𝗿𝘃𝗶𝗰𝗲𝘀 𝗦𝘂𝗺𝗺𝗶𝘁 & 𝗔𝘄𝗮𝗿𝗱𝘀 𝟮𝟬𝟮𝟰." 🗓️ Date: 𝗧𝗵𝘂𝗿𝘀𝗱𝗮𝘆, 𝟮𝟵𝘁𝗵 𝗔𝘂𝗴𝘂𝘀𝘁 𝟮𝟬𝟮𝟰 📍Venue: 𝗦𝗵𝗲𝗿𝗮𝘁𝗼𝗻 𝗛𝘆𝗱𝗲𝗿𝗮𝗯𝗮𝗱 𝗛𝗼𝘁𝗲𝗹 In association with our Co-Presenting Partner Soroco Don’t miss this incredible opportunity to learn from Nikhil in this dynamic panel discussion on '𝗨𝗻𝗹𝗲𝗮𝘀𝗵𝗶𝗻𝗴 𝘁𝗵𝗲 𝘁𝗿𝘂𝗲 𝗽𝗼𝘁𝗲𝗻𝘁𝗶𝗮𝗹 𝗼𝗳 𝗔𝗜 & 𝗠𝗟 𝗶𝗻 𝗦𝗵𝗮𝗿𝗲𝗱 𝗦𝗲𝗿𝘃𝗶𝗰𝗲𝘀.' Gain insights into leveraging AI and ML for superior data management and operational excellence. Learn actionable strategies for how these technologies enhance efficiency, streamline decision-making while managing associated costs and complexities. 🏆 Nominate your peers and colleagues for the #UBSFSSAwards2024 to honor their significant contributions to the shared services community. 🤝𝗗𝗼𝗻’𝘁 𝗺𝗶𝘀𝘀 𝗼𝘂𝘁 𝗼𝗻 𝘁𝗵𝗶𝘀 𝗼𝗽𝗽𝗼𝗿𝘁𝘂𝗻𝗶𝘁𝘆 𝗳𝗼𝗿 𝗮 𝗱𝗮𝘆 𝗼𝗳 𝗶𝗻𝘀𝗶𝗴𝗵𝘁𝗳𝘂𝗹 𝗹𝗲𝗮𝗿𝗻𝗶𝗻𝗴, 𝗶𝗺𝗽𝗮𝗰𝘁𝗳𝘂𝗹 𝗻𝗲𝘁𝘄𝗼𝗿𝗸𝗶𝗻𝗴, 𝗮𝗻𝗱 𝗶𝗻𝗻𝗼𝘃𝗮𝘁𝗶𝘃𝗲 𝗶𝗱𝗲𝗮𝘀. RSVP Now- https://lnkd.in/dtezeg5Q 📞Contact Us - +91 8080160000 or 9930919111 📩 Mail us at linda@ubsforums.com / mary@ubsforums.com #UBSFSS #UBSFSharedServices #GIC #technology #innovation #COE #AI #GCC #Automation #changemanagement #digitaltransformation #GBS #networking #globalsharedservices #vendormanagement #RPA #businessdelivery #globalbusinessservices #ubsforums

✨We are excited to reveal that Samson David, CEO, Soroco is joining the speaker lineup at the highly anticipated "𝟭𝟰𝘁𝗵 𝗘𝗱𝗶𝘁𝗶𝗼𝗻 𝗦𝗵𝗮𝗿𝗲𝗱 𝗦𝗲𝗿𝘃𝗶𝗰𝗲𝘀 𝗦𝘂𝗺𝗺𝗶𝘁 & 𝗔𝘄𝗮𝗿𝗱𝘀 𝟮𝟬𝟮𝟰"! This is your opportunity to hear directly from a leader at the forefront of digital innovation.  🗓️ Date: 𝗧𝗵𝘂𝗿𝘀𝗱𝗮𝘆, 𝟮𝟵𝘁𝗵 𝗔𝘂𝗴𝘂𝘀𝘁 𝟮𝟬𝟮𝟰 📍Venue: 𝗦𝗵𝗲𝗿𝗮𝘁𝗼𝗻 𝗛𝘆𝗱𝗲𝗿𝗮𝗯𝗮𝗱 𝗛𝗼𝘁𝗲𝗹 In association with our Co-Presenting Partner Soroco 🔄This year’s conference promises to be our most exciting yet, featuring industry veterans who will share their best practices, insights, and experiences. Join us as we delve into the importance of creating Centers of Excellence (COEs) within shared services, and explore the journey from pilot projects to high-performance operations. 🏆 Nominate your peers and colleagues for the #UBSFSSAwards2024 to honor their significant contributions to the shared services community. 🤝𝗗𝗼𝗻’𝘁 𝗺𝗶𝘀𝘀 𝗼𝘂𝘁 𝗼𝗻 𝘁𝗵𝗶𝘀 𝗼𝗽𝗽𝗼𝗿𝘁𝘂𝗻𝗶𝘁𝘆 𝗳𝗼𝗿 𝗮 𝗱𝗮𝘆 𝗼𝗳 𝗶𝗻𝘀𝗶𝗴𝗵𝘁𝗳𝘂𝗹 𝗹𝗲𝗮𝗿𝗻𝗶𝗻𝗴, 𝗶𝗺𝗽𝗮𝗰𝘁𝗳𝘂𝗹 𝗻𝗲𝘁𝘄𝗼𝗿𝗸𝗶𝗻𝗴, 𝗮𝗻𝗱 𝗶𝗻𝗻𝗼𝘃𝗮𝘁𝗶𝘃𝗲 𝗶𝗱𝗲𝗮𝘀. RSVP Now- https://lnkd.in/dtezeg5Q 📞Contact Us - +91 8080160000 or 9930919111 📩 Mail us at linda@ubsforums.com / mary@ubsforums.com #UBSFSS #UBSFSharedServices #GIC #technology #innovation #COE #AI #GCC #Automation #changemanagement #digitaltransformation #GBS #networking #globalsharedservices #vendormanagement #RPA #businessdelivery #globalbusinessservices #ubsforums

Our CEO, Samson David, is set to take the stage at the 14th edition of the Shared Services Summit and Awards in Hyderabad on August 29th.    His session on "AI to light up the dark side of the moon in GBS," will address the crucial imperatives for Global Business Services and examine how the absence of comprehensive visibility is affecting their success.    Join us to see the future of Shared Services unfold with #AI & Interaction Data! Don’t miss this unique opportunity to hear directly from one of the industry’s leading voices.   #GBS #SharedServices #DigitalTransformation #Soroco #Scout #SharedServicesSummit

A big thank you to Soroco for being a Gold sponsor for the Everest Group Engage conference. Your partnership helps us bring together the brightest minds in the industry to share insights and uncover opportunities. #Engage2024 #WithYouOnTheJourney Learn more: https://lnkd.in/gTcjD9Xn

Navigating the AI and Interaction Data Journey! Global enterprises are successfully using DII solutions to drive impactful digital transformation initiatives across their organizations. Soroco, recently declared a Leader in the Everest Group’s PEAK Matrix Assessment on Digital Interaction Intelligence 2024, is at the forefront of this innovation. Here’s your AI and Interaction Data roadmap in five key steps: 💡 Understand the Current State: Assess your DII readiness and identify gaps. 💡 Create a Business Case: Define desired outcomes and build a compelling case. 💡 Determine the Capability Target State: Map out the necessary capabilities. 💡 Identify All Determinants: Consider environmental factors and map your execution path. 💡 Execute the Mapped Path: Implement, monitor, and refine your approach. Ready to learn more about how AI and Interaction Data can help you in your digital transformation journey? Get your copy of the playbook and the PEAK matrix assessment today! [Find the links in the comment section] #DigitalInteractionIntelligence #DII #DigitalTransformation #Soroco #Scout #AI #InteractionData  

If you’ve been following Soroco over the past few days, you might be pondering two things. If so, this post should help: ▶ What’s been our secret to staying at the top of the Everest PEAK Matrix for three consecutive years? 🤔 It’s more than just strategy—it’s about a relentless commitment to pushing the envelope when it comes to innovation. Everest Group’s PEAK Matrix report offers a deeper look at what drives our success, and I encourage you to explore it. [Find the link in the comments section.] ▶ What is Digital Interaction Intelligence—what does it truly mean for enterprises today? 📊 DII isn’t just an evolution from process and task mining; it’s a pivotal shift that redefines how companies can achieve real impact from their investments in process excellence, automation, Gen AI, and other areas across people, process, and technology. Everest’s comprehensive playbook sheds light on why DII is becoming indispensable for forward-thinking enterprises. It’s a free resource, and I believe it’s worth your time. [Find the link in the comments section.] If you have more questions or are intrigued by how we’re helping customers across industries overcome their most persistent challenges, don’t hesitate to reach out. My team would be thrilled to give you a firsthand look! Samson David Rohan Murty Abhijit Shroff Munjal Jhala Sanjay Nambiar Phil Pentland Minoru Nanayakkara Thibaut Yap Arghaya Palit Bala Senthil Rajan Jay Kumar Alexander Seth T. Goldberg Hamza Rehman Jay Gupta Yuktha Rao Sumit Mahajan Parth Bhatia Prats Rosario K Kavita Ramya KN Vaishnavi Seth Sunil Rosario Amirtha Varshini Ameya Gondhalekar Suraj Niranjan Anmol Baid

Soroco is delighted to be on top of the Everest PEAK Matrix- for 3 years in a row now! Over the last several years, our world class teams have built the world’s best Digital Interaction Intelligence (DII) Platform - backed by 600+ patents. Why is this so exciting? Consider this. Over the last several decades, enterprises, globally, have spent billions on digitising their systems. And yet, today enterprises spend ~15 TUSD / year to manually operate the same systems that they’ve spent billions digitising over decades! So what’s going on? We have all grown up with the adage “we cannot improve what we do not measure”. But then, “how do we measure something that we do not see!” Enterprises are blind-sighted by a significant blind spot - and we call it “the dark side of the moon”! What is this “dark side of the moon”? In enterprises, work primarily gets done either by systems or by people. To understand how systems work, organisations query transactional databases or decode system generated logs to generate business insights to drive business value. But understanding how systems work is understanding only part of the picture - just the “lit side of the moon”. To fully understand how work is being done, it is critical to also understand how people work. So how do people work in enterprises? They fundamentally interact with systems and software to perform their daily work. To understand how people work, organisations need to deeply understand these digital interactions between people and software. This digital interaction data is the largest dataset that is being produced by humans. It is ~72 times larger than data produced by all of social media! This digital interaction data is also a goldmine of insights. However so far, this dataset has remained largely untapped within organisations - lying in “the dark side of the moon”. Scout - our industry leading, Digital Interaction Intelligence platform, is helping customers, globally, to light up “the dark side of the moon” and realise high impact business outcomes across various business contexts. Some examples of where global enterprises are using Scout are as follows: - Improve customer experience - Reduce cost of business operations - Reduce application and data sprawl - Accelerate and derisk S4/HANA migrations - Modernise mainframe landscapes - Measure current AI adoption and assess its business value realisation   Digital Interaction Intelligence is a new category of enterprise software that is being invented. Powered by AI models applied on digital interaction data to create a work graph, this helps to deliver unique business intelligence - well beyond what is available with conventional methods and technologies. To know more, visit www.soroco.com   You can also download the report for free: https://lnkd.in/g2d4V8HT