Curious about why Staircase AI is a perfect fit for Customer Success teams needs? 🤝 Don't miss out on our exclusive webinar with Gainsight CEO Nick Mehta and our founder and CEO, Ori Entis, on August 19 at 11:30 PT to learn what’s in store for Gainsight and Staircase AI customers and more ✨ Secure your spot here 👉 https://bit.ly/3WMOvys
Staircase AI
Software Development
Los Angeles, CA 2,151 followers
AI That Turns Team Members Into Revenue Leaders 🔍 // Customer Intelligence & Analytics
About us
Staircase AI is pioneering Customer Analytics platform helping Revenue leaders generate higher NRR. Our AI merges human and product signals to automatically predict churn & uncover hidden growth opportunities. We analyze millions of customer communications (emails, tickets, chats, calls, and more) as well as product usage, to provide CS & Sales teams a powerful 360° clarity into their customers’ health.
- Website
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https://staircase.ai/
External link for Staircase AI
- Industry
- Software Development
- Company size
- 11-50 employees
- Headquarters
- Los Angeles, CA
- Type
- Privately Held
- Founded
- 2021
- Specialties
- Relationship Intelligence, Churn reduction, Relationship Heatmap, SaaS Intelligence Tools, Account Management Tools, Customer Success Tools, Customer Retention, Customer success platforms, Customer Relationship Intelligence, Revenue intelligence, and Customer analytics
Locations
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Primary
Los Angeles, CA 90290, US
Employees at Staircase AI
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Victor Bronstein
Software architect, mentor and problem solver
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Uri Fleyder-Kotler
Virtual CISO | SOC 2 | ISO 27001 | VAPT | Securing Your Startup
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Omri Hecht
Senior Frontend Developer at Staircase AI
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Kate Neal
Customer Success Leader | Driving Growth & Retention in Enterprise B2B SaaS | Strategic Advisor
Updates
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We started Staircase AI to empower businesses to build stronger human customer relationships through AI. Today, we become part of the Gainsight family. We’re beyond thrilled to continue that work at Gainsight and we can’t wait to embark on this next phase. "Gainsight’s Human-First AI vision aligns perfectly with our mission to advance AI and help businesses better understand their customers,” said Ori Entis, CEO and co-founder at Staircase AI. “My team and I couldn’t be more excited to join Gainsight, the company that defined what the Customer Success landscape looks like today. We look forward to this next chapter and the incredible opportunities it will bring for our customers and our team." More details in the press release 👉 bit.ly/46Ckzto
Gainsight Acquires Staircase AI, Boosts Human-First AI Leadership
gainsight.com
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⚡While other customer success platforms require extensive setup and onboarding, our customers are up and running in less than a day. Learn why customers love using Staircase AI. Book a demo today: https://lnkd.in/gkDGdr_3
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🎙 Join us for a discussion on mastering customer retention. This session will dive into strategies to reduce churn and boost customer value, especially in today's challenging economic climate. 🗓 𝗪𝗲𝗱𝗻𝗲𝘀𝗱𝗮𝘆, 𝗝𝘂𝗹𝘆 𝟯𝟭𝘀𝘁 @ 𝟵:𝟬𝟬 𝗮𝗺 𝗣𝗧/𝟭𝟮:𝟬𝟬 𝗽𝗺 𝗘𝗧
Leadership Talks: From Growth to Retention Mode
www.linkedin.com
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⏰ 𝐓𝐮𝐧𝐞 𝐢𝐧 𝐓𝐨𝐦𝐨𝐫𝐫𝐨𝐰 𝐚𝐭 𝟏𝟐:𝟎𝟎𝐩𝐦 𝐄𝐓/𝟗:𝟎𝟎𝐚𝐦 𝐏𝐓 - [Webinar] Leadership Talks: From Growth to Retention Mode 🎙 Join our 𝗹𝗶𝘃𝗲 𝟮𝟰-𝗺𝗶𝗻𝘂𝘁𝗲 𝘄𝗲𝗯𝗶𝗻𝗮𝗿 to learn effective strategies to reduce churn and boost customer value, especially in today's challenging economic climate. We'll cover how to: • Monitor early churn signals and how to address them before they escalate. • Discover techniques for maintaining strong customer relationships and ensuring continuous value delivery. • Identify and leverage upsell and expansion opportunities to maximize customer lifetime value. 𝗥𝗲𝗴𝗶𝘀𝘁𝗲𝗿 𝗡𝗼𝘄! https://lnkd.in/g2E7s9u6 #CustomerSuccess #CustomerRetention #Webinar
Leadership Talks: From Growth to Retention Mode | LinkedIn
linkedin.com
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📊𝐖𝐡𝐚𝐭 𝐢𝐬 𝐆𝐫𝐨𝐬𝐬 𝐑𝐞𝐯𝐞𝐧𝐮𝐞 𝐑𝐞𝐭𝐞𝐧𝐭𝐢𝐨𝐧 (𝐆𝐑𝐑), 𝐚𝐧𝐝 𝐰𝐡𝐲 𝐢𝐬 𝐢𝐭 𝐚𝐧 𝐢𝐦𝐩𝐨𝐫𝐭𝐚𝐧𝐭 𝐜𝐮𝐬𝐭𝐨𝐦𝐞𝐫 𝐬𝐮𝐜𝐜𝐞𝐬𝐬 𝐦𝐞𝐭𝐫𝐢𝐜 𝐭𝐨 𝐭𝐫𝐚𝐜𝐤? Check out our latest blog learn all you need to know about GRR, including: • 𝘏𝘰𝘸 𝘵𝘰 𝘤𝘢𝘭𝘤𝘶𝘭𝘢𝘵𝘦 𝘎𝘙𝘙❓ • 𝘞𝘩𝘢𝘵 𝘧𝘢𝘤𝘵𝘰𝘳𝘴 𝘪𝘯𝘧𝘭𝘶𝘦𝘯𝘤𝘦 𝘎𝘙𝘙 ❓ • 𝘞𝘩𝘢𝘵 𝘣𝘦𝘴𝘵 𝘱𝘳𝘢𝘤𝘵𝘪𝘤𝘦𝘴 𝘢𝘳𝘦 𝘵𝘰 𝘪𝘮𝘱𝘳𝘰𝘷𝘦 𝘎𝘙𝘙 ❓ 📚𝐑𝐞𝐚𝐝 𝐧𝐨𝐰: https://lnkd.in/gA4hTG7n
What Is Gross Revenue Retention (GRR)? - Staircase AI | Customer Intelligence Platform
staircase.ai
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🗓 𝗝𝗼𝗶𝗻 𝘂𝘀 𝗻𝗲𝘅𝘁 𝘄𝗲𝗲𝗸 𝗳𝗼𝗿 𝗮 𝘄𝗲𝗯𝗶𝗻𝗮𝗿: 𝙁𝙧𝙤𝙢 𝙂𝙧𝙤𝙬𝙩𝙝 𝙈𝙤𝙙𝙚 𝙩𝙤 𝙍𝙚𝙩𝙚𝙣𝙩𝙞𝙤𝙣 𝙈𝙤𝙙𝙚. CS Experts Maranda Dziekonski (she/her) and Kate Neal dive into strategies to reduce churn and boost customer value, especially in today's challenging economic climate. ✨ This is a live viewing of one of our most popular webinars from 2023. Whether you missed it the first time or want to revisit the content, join us to learn and connect on this important topic! #CustomerSuccess #ChurnPrevention
🎙 Join us for a discussion on mastering customer retention. This session will dive into strategies to reduce churn and boost customer value, especially in today's challenging economic climate. 🗓 𝗪𝗲𝗱𝗻𝗲𝘀𝗱𝗮𝘆, 𝗝𝘂𝗹𝘆 𝟯𝟭𝘀𝘁 @ 𝟵:𝟬𝟬 𝗮𝗺 𝗣𝗧/𝟭𝟮:𝟬𝟬 𝗽𝗺 𝗘𝗧
Leadership Talks: From Growth to Retention Mode
www.linkedin.com
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💙 We're grateful to be recognized as a leader in customer success in the G2 Summer Reports. Learn more about our platform by booking a personalized demo: https://lnkd.in/gj4paQT7
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😵 𝗥𝗲𝘀𝗲𝗮𝗿𝗰𝗵 𝗥𝗲𝗽𝗼𝗿𝘁: 𝗧𝗵𝗲 𝗦𝘁𝗮𝘁𝗲 𝗼𝗳 𝗖𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝗖𝗵𝘂𝗿𝗻 𝗶𝗻 𝟮𝟬𝟮𝟰 𝗪𝗲 𝗮𝗻𝗮𝗹𝘆𝘇𝗲𝗱 𝟭𝟬𝟬𝗸+ 𝗰𝗵𝘂𝗿𝗻 𝗱𝗮𝘁𝗮 𝗽𝗼𝗶𝗻𝘁𝘀 𝘁𝗼 𝘂𝗻𝗰𝗼𝘃𝗲𝗿 𝘁𝗵𝗲 𝗧𝗥𝗨𝗘 𝗰𝗵𝘂𝗿𝗻 𝘄𝗮𝗿𝗻𝗶𝗻𝗴 𝘀𝗶𝗴𝗻𝘀 Churn is proving to be one of the most critical issues for B2B businesses of 2024. Staircase AI's 𝙎𝙩𝙖𝙩𝙚 𝙤𝙛 𝘾𝙪𝙨𝙩𝙤𝙢𝙚𝙧 𝘾𝙝𝙪𝙧𝙣 𝙧𝙚𝙨𝙚𝙖𝙧𝙘𝙝 𝙧𝙚𝙥𝙤𝙧𝙩 has uncovered today’s biggest churn drivers, leveraging AI analysis on real & live data. Get the report to learn: ❓What are the underlying factors that lead to churn? ❓What is falling between the cracks? ❓What’s the right retention strategy for 2024 and beyond? - and more. Get the report → https://lnkd.in/g8-RAABa #churn #churnanalysis #customersuccess #retention #churnprevention
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🚀𝐀𝐫𝐞 𝐲𝐨𝐮 𝐥𝐨𝐨𝐤𝐢𝐧𝐠 𝐭𝐨 𝐞𝐥𝐞𝐯𝐚𝐭𝐞 𝐲𝐨𝐮𝐫 𝐜𝐮𝐬𝐭𝐨𝐦𝐞𝐫 𝐞𝐱𝐩𝐞𝐫𝐢𝐞𝐧𝐜𝐞 𝐬𝐭𝐫𝐚𝐭𝐞𝐠𝐲 𝐚𝐧𝐝 𝐝𝐫𝐢𝐯𝐞 𝐛𝐮𝐬𝐢𝐧𝐞𝐬𝐬 𝐠𝐫𝐨𝐰𝐭𝐡? ✨Check out our latest blog post to learn how to unlock the power of customer experience analytics and: • 𝘙𝘦𝘥𝘶𝘤𝘦 𝘤𝘶𝘴𝘵𝘰𝘮𝘦𝘳 𝘤𝘩𝘶𝘳𝘯 • 𝘉𝘰𝘰𝘴𝘵 𝘴𝘢𝘵𝘪𝘴𝘧𝘢𝘤𝘵𝘪𝘰𝘯 & 𝘳𝘦𝘵𝘦𝘯𝘵𝘪𝘰𝘯 • 𝘋𝘳𝘪𝘷𝘦 𝘳𝘦𝘷𝘦𝘯𝘶𝘦 𝘨𝘳𝘰𝘸𝘵𝘩 📚Read now: https://lnkd.in/gSH9Qhic
Customer Experience Analytics: 5-Step Process for Analyzing CX
staircase.ai