SuccessHACKER

Don’t miss your chance to take the 3-Day Change Management for Customer Success Bootcamp this year! If you're a CSM and want to learn how to successfully guide your customers through meaningful product adoption and drive higher levels of utilization that lead to account growth, you won’t want to miss the December 9-11 Change Management for Customer Success Bootcamp! This virtual 3-day program is a live, instructor-led workshop designed to give you deeper insights into the mindset, skillset, and toolset of professional change managers. In this course, you’ll learn crucial skills, such as: 🔷 Leading Effective Change 🔷 Assessing Stakeholder Impact in Change 🔷 Designing Your Change Message 🔷 Building Your Campaign Playbook And so much more! The final Change Management for Customer Success Bootcamp of the year starts on December 9, so sign up now and save your spot! Register today using promo code CHANGE24-100 to save $100 at check out: https://lnkd.in/g5UrtS-4 #customersuccess #customersuccessmanager #successcoaching #changemanagement

Read up on Customer Success best practices and advice on the SuccessCOACHING blog! Pick from myriad informative articles and webinar transcripts to expand your CS understanding, gain helpful tips and tricks, or even pick up new strategies that can be employed in your work today. Check out what’s new on the blog:https://lnkd.in/grCtY-39 #customersuccess #customersuccessmanager #successcoaching #professionaldevelopment

Instead of leaving the customer experience up to guesswork and chance, businesses can use customer satisfaction surveys to measure how well they meet customer expectations and determine where improvements can be made. So, how can you make the most of customer satisfaction surveys? The key lies in asking the right questions and knowing what to do with the answers. Go to the SuccessCOACHING Blog to read about how you can use customer satisfaction surveys to refine your customer experience: https://lnkd.in/gqzDt3B3 #customersuccess #customersuccessmanager #successcoaching #customerexperience

In case you missed it, we announced the winners of the 2024 Customer Success Thought Leadership Awards! The 2024 Customer Success Thought Leadership Awards celebrate the individuals pushing the boundaries of innovation, offering invaluable mentorship, and elevating the entire Customer Success community through their leadership. These outstanding professionals are making a real difference, and their insights can benefit us all. Discover which Customer Success professionals you should follow! See the full list of winners: https://lnkd.in/ga4j76CJ If you’re one of the winners and need your badge, request it: https://lnkd.in/ggdNxev3 #customersuccess #customersuccessmanager #successcoaching #TOP100CS

Customer feedback is a critical tool for Customer Success leaders, offering valuable insights into company performance and customer satisfaction. By collecting, analyzing, and acting on this feedback, businesses can proactively address issues, enhance the customer experience, and build loyalty. During this month’s CS Leadership Roundtable, Host Andrew Marks and CS professionals–Dana Soza, Daniel Silverstein, and David Mangham–went in depth into the company benefits of customer feedback. Some of what they discussed included: ⭐️ The most effective methods for collecting customer feedback ⭐️ Common pitfalls in collecting and analyzing feedback, and how can they be avoided ⭐️ How to integrate qualitative feedback with quantitative data And so much more! Watch the replay and read the transcript on the SuccessCOACHING Blog: https://lnkd.in/gssm2mfw #customersuccess #customersuccessmanager #successcoaching #feedback

⭐️ The votes are in for the 2024 Customer Success Thought Leadership Awards! ⭐️ Here are the amazing Customer Success professionals named to the Top 25 Customer Success Influencer List for this year. Thank you all for everything you contribute to the community! Congratulations to: Angeline Gavino Ankit Aggarwal Bob London Brittany Casey Carly Agar Chad Rosh Dave J. Diana De Jesus Ejieme Eromosele Elizabeth Blass Irit Eizips Jay Nathan Jeff Kushmerek Jyo Shukla Kristi Faltorusso Marija Skobe-Pilley Mohammed Alqaq Nyèrra M. Olivier Fiaty-Amenouvor Peter Lyon Prashanth Jothi Renato Martins Vieira Robs Stijn Smet Sumi Jaiswal Head to the link to see the full list of winners of this year's Customer Success Thought Leadership Awards: https://lnkd.in/e3ftUzM Are you on this list and want a badge to display on your profile? Fill out the form at: https://lnkd.in/eHuW5m4N #customersuccess #customersuccessmanager #successcoaching #TOP100CS

🏆 2024 Customer Success Thought Leadership Awards Announcement 🏆 After thousands of nominations from the Customer Success community and rigorous competition, we are excited to announce the Top 100 CS Strategists, Top 25 CS Influencers, and the CS Professionals to Watch for 2024. Sending a big CONGRATULATIONS to all those who made the list! The Customer Success Thought Leadership Awards honor the exceptional individuals revolutionizing the industry and community through unparalleled thought leadership, mentorship, and innovative approaches. These remarkable CS professionals are making a profound impact in the field, and their shared experiences provide valuable insights we can all learn from. Discover which Customer Success professionals you should follow! See the full list of winners: https://lnkd.in/ga4j76CJ If you’re on the list of winners and want to highlight your achievement with an official badge, request it now: https://lnkd.in/ggdNxev3 Thank you to the 2024 Partners for the Customer Success Thought Leadership Awards: ClientSuccess and Success in Black. #customersuccess #customersuccessmanager #successcoaching #TOP100CS

The customer onboarding experience is a crucial opportunity for creating an effective long-term relationship with clients. A successful onboarding process not only leaves a great first impression but also significantly impacts customer retention, satisfaction, and product adoption rates. But to masterfully execute onboarding with each and every new customer, you need to make sure you’re making the most of this unique window of opportunity. Read more about how you can create a great onboarding experience for your customers on the SuccessCOACHING Blog: https://lnkd.in/gwDJrwXB #customersuccess #customersuccessmanager #successcoaching #onboarding

Nobody likes having difficult conversations, but they can mean the difference between a customer staying and a customer churning. In this Moment of Truth episode from the archives, Andrew Marks dives deep into the topic of difficult customer conversations with CS Pro Anita Toth. Learn common mistakes, advanced tips and tricks, and so much more on the SuccessHACKER YouTube channel: https://lnkd.in/gfdKTRWF #customersuccess #customersuccessmanager #successcoaching #professionaldevelopment

With customer-facing job titles, it seems like there are new roles popping up left and right. Oftentimes, they seem to overlap or get confused for one another. Take Customer Success Managers and Client Success Managers. While these distinct titles represent different positions and responsibilities, in many organizations, the lines between the two are blurred. Learn all about the difference between Customer Success and Client Success on the SuccessCOACHING Blog: https://lnkd.in/gNrexPqK #customersuccess #customersuccessmanager #successcoaching #clientsuccess