SuccessKPI

Have you saved your spot for our upcoming webinar yet? In the fireside chat “Take Control of your CX with AI-driven WEM,” featuring Sheila McGee-Smith, President & Principal Analyst of McGee-Smith Analytics, and Dave Rennyson, CEO at SuccessKPI, you’ll learn: - AI use cases that are delivering business outcomes today  - How WEM 3.0 helps enterprises create a winning CX strategy to solve core business problems including:  - Improving agent experiences  - Improving customer experiences  - Reducing costs WHEN: October 30th, 12pm eastern time Register now! https://lnkd.in/gPZMb4vK #WEM #AI #ContactCenter

Two of every three enterprises plan to inject AI-Powered Workforce Engagement Management (WEM) applications into their customer service operations. That’s according to the upcoming release of a global survey conducted by Frost & Sullivan, which also found: - Only 30 percent of enterprises believe that CCaaS-WEM solutions are best fit to meet their needs; and   - 70% of organizations have multiple types of contact center platforms deployed across their customer service operations, and a unified WEM approach is imperative Learn about these findings and more in the upcoming webinar on November 20, featuring Frost & Sullivan Global Vice President, Alpa S., and SuccessKPI CEO, Dave Rennyson. Save your spot here: https://lnkd.in/gf5z3aVi And read more about Frost & Sullivan’s initial findings here: https://lnkd.in/g6ru5nvE #WEM #AI #ContactCenter

In a world where contact centers are more complex than ever, how do you ensure every agent is performing at their best?  Think of your contact center as a beehive, with each agent playing a crucial role. The secret to harmony? Wallboards. 🐝 Today's wallboards are far from the simple green screens of the past. They're sophisticated, cloud-based tools that provide real-time metrics and keep everyone in sync, whether they're in the office or remote.  Discover how modern wallboards can be the glue (or honey) holding your contact center together: https://lnkd.in/eZ53nahB  #ContactCenter #CustomerExperience #AI 

How can you ensure your contact center’s AI use cases will succeed? Join the fireside chat “Take Control of your CX with AI-driven WEM” featuring Sheila McGee-Smith, President & Principal Analyst of McGee-Smith Analytics, and Dave Rennyson, CEO at SuccessKPI to learn: - AI use cases that are delivering business outcomes today  - How WEM 3.0 helps enterprises create a winning CX strategy to solve core business problems including:  - Improving agent experiences  - Improving customer experiences  - Reducing costs WHEN: October 30th, 12pm eastern time Save your spot here: https://lnkd.in/gPZMb4vK   #WEM #AI #ContactCenter 

In today's fast-paced digital world, the transition to cloud contact centers is more important than ever. However, only 25% of CCaaS operators are satisfied with their contact center performance.  But there are ways to overcome these challenges and make the transition smoother. Discover how you can harness the power of the cloud to meet increasing customer expectations and manage the explosion of data more effectively: https://lnkd.in/gBh5GtMT #CustomerExperience #ContactCenter #DigitalTransformation 

With an optimized experience — and with the right cloud toolsets — 79% of businesses reported they believe they can reach successful outcomes with a cloud migration. How? Check out Don Keane's article on Genesys's blog to learn how AI-powered tools from SuccessKPI can help your business achieve these outcomes: https://lnkd.in/eaiQvWjM #Genesys #GenesysPartner #AI #contactcenter

Are you ready to immerse yourself in the future of experience? Join SuccessKPI for Genesys Xperience in Orange County, California on October 1st! Learn how empathy, AI and automation create outstanding experiences for your customers and employees. And discover how SuccessKPI and Genesys Cloud can help your business gain immediate access to: - 180+ pre-built enterprise application data connectors - Seamless integrations - AI-powered evaluation scoring, call summaries, and agent assist Don't miss out on the opportunity to accelerate the future of your business: https://lnkd.in/eUWRxA49 And meet with our onsite solutions consultants to learn what SuccessKPI can do for your Genesys Cloud: https://lnkd.in/evQkWDgP #Xperience24 #CX #AI #CustomerExperience

Whether rescheduling a flight or solving Wi-Fi issues, AI is making it easier. Sentiment analysis and other AI tools ensure agents can handle calls efficiently and calmly, providing the best customer experience. Check out Don Keane’s blog on Genesys breaking down how AI can create a smooth experience for supervisors, evaluators, agents, and ultimately customers: https://lnkd.in/eaiQvWjM #ContactCenter #AI #CX 

Imagine planning a vacation without checking the weather forecast. Sounds chaotic, right?  That’s what managing a contact center without an effective workforce management solution can feel like. But with accurate forecasts from SuccessKPI’s WFM solution, you leverage AI and deep learning to be precise and always prepared. It also offers enterprise contact centers:  - 100% increase in SLA performance  - 80% decrease in manual reporting time  - 25% increase in agent productivity Learn more about it here: https://lnkd.in/eimEmnzt #WorkforceManagement #WFM #ContactCenter #AI  

SuccessKPI has launched an AI-powered Workforce Management (WFM) solution, making it the first pure SaaS CX innovator to offer all core workforce engagement management (WEM) functions on a single AI-powered data platform! Our new WFM solution offers enterprise contact centers: - 100% increase in SLA performance - 80% decrease in manual reporting time - 25% increase in agent productivity “With the help of AI/ML, our Workforce Management solution synchronizes the customer journey with the contact center agent experience by capturing and exploring the customer interaction data to illuminate granular traffic patterns before they emerge." - Dave Rennyson, SuccessKPI CEO Discover how SuccessKPI's AI-powered WFM can transform your contact center: https://lnkd.in/e-56-ZmQ #AI #WFM #WEM #ContactCenter #CX