SurveySparrow

What if your feedback data was lying to you? This happens more often than expected, with skewed feedback. When respondents are overtly pressured or coaxed to give feedback that doesn't genuinely reflect their experience, the data is biased. This paints a false picture of customer sentiment. How can you prevent this? Here are some thoughts, have a look and share your ideas too! #CustomerExperience #CX #CustomerFeedback #Surveys #BusinessGrowth #RefineExperience

Ever wondered how to turn customer feedback into real results? Discover how Decathlon improved customer engagement by using SurveySparrow, boosting feedback rates from 10% to 45%! Read more about their journey - https://bit.ly/4duVNhr #CustomerExperience #CXJourney #FeedbackMatters #RetailInnovation #RefineExperience

Struggling to create the right survey questions? Generic surveys often feel impersonal and fail to capture the insights you need. Think of your survey as a conversation with your audience. A well-crafted, thoughtful survey sparks genuine engagement and yields valuable insights. People are more likely to provide meaningful responses when they feel the questions are relevant. The problem is, traditional survey creation involves starting from scratch each time, leading to inconsistent quality, wasted time, and missed opportunities for deep, actionable feedback. That's where our Question Library comes in. Access a vast array of expertly crafted, categorized questions that you can easily customize for your needs. This leads to: ❇ Higher quality insights: Professionally written questions elicit more thoughtful, valuable responses. ❇ Significant time savings: No more reinventing the wheel for each survey. Save and reuse your questions across surveys from a centralized location. ❇ Consistency across surveys: Maintain a consistent tone reflecting your brand in all your data collection efforts. ❇ Improved response rates: Well-crafted questions engage respondents and reduce survey fatigue. Ready to elevate your survey game with expert-level questions? Give our Question Library a try here: https://bit.ly/3yOLsxJ #SurveyTips #QuestionLibrary #SurveyCreation #CustomerFeedback #RefineExperience

The results are in! In our latest poll, we wanted to know how you sought feedback during product development. The majority of you chose 'Real-time feedback loops', and we agree! Real-time feedback is crucial to solve customer pain points before they lead to churn. When you build in tandem with your customers' needs, your brand earns trust rapidly. How do you get these loops up and running? Here's our take: 1. In-app surveys: In-the-moment feedback is critical to product development. That's why you should embed surveys within your app/product. With the right solution, you can configure these surveys for the right moment and intent, getting relevant feedback where it matters. 2. Prompt action: When customers let you know what's not working, make sure you have the right people in place to start resolution. Leverage workflow automation to ensure that issues are always routed to the appropriate person based on the severity of feedback. Remember, feedback is a give and take game. It isn't just asking your customers, it's also ensuring that you value their contributions. Wondering how to start? Real-time feedback loops aren't complicated with SurveySparrow. Discover how we can make a difference: https://lnkd.in/gwEYWKrX What do you think? Let us know in the comments! #RefineExperience #CustomerExperience #ProductDevelopment #CustomerFeedback #Innovation

Exciting Partnership Alert! We are thrilled to announce our partnership with Cloudstride! Cloudstride is a leading cloud consulting and managed services provider that specializes in optimizing cloud environments for businesses in Europe. Their expertise in cloud strategy, migration, and management aligns perfectly with our mission at SurveySparrow of delivering exceptional experiences. Together, we will empower organizations in Europe to streamline their cloud operations and gather invaluable insights from their customers, driving improved satisfaction and engagement. Learn more about our partner ecosystem here: https://bit.ly/3M62WJ5 #PartnershipAnnouncement #CustomerExperience #SaaSPartnerships #SurveySparrowPartners Konstantin Frolov | Bojana Rankovic | Viktoria S. | Christo Shaju | Manoj Ravichandran

77 years of dreams, challenges, and triumphs. Today, we honor not just our rich history but also the resilient spirit that continues to drive us forward. Wishing you a meaningful Independence Day from all of us at SurveySparrow!

Think email is “too outdated” to engage your customers? This post might change your mind. With 88% of people checking their inboxes daily, email remains a powerful tool. The challenge? Making the most of those few seconds of attention. Here are three proven strategies to enhance your email engagement. #email #CustomerReach #Personalization #Feedback #b2bSaaS #RefineExperience

Are you just scratching the surface with "Personalization"? We're entering an era where personalization goes far beyond knowing your customer's name or their last purchase. It's about understanding what they need, when they need it, and even why. Curious? Swipe right to discover 5 fascinating concepts shaping the future of personalized customer experiences. #CustomerExperience #Personalization #AI #CXPersonalization #B2BSaaS #RefineExperience