SymTrain

🚀 Countdown to ICMI's Contact Center Expo 2024! 🚀 Our CEO & CLO, Dan McCann, & our Head of Strategic Accounts, Conrad Cornell, will attend the event in Orlando from October 21-24, and they can’t wait to meet you! If you're in the area, let’s meet and chat about AI Coaching and how it can revolutionize your team’s success! 🤝 📍 Orlando, FL

Use strategic alternative words in your Syms! Teach flexibility in language where appropriate while emphasizing strict adherence to compliance scripts when necessary. This helps learners become more conversational while maintaining compliance. For example, using the words “help” and “assist” synonymously. And what better way than with a game? Find alternative words for help and let us know which ones you find in the comments below!

🚀 Get ready, Nashville! 🚀 SymTrain is sponsoring CCW Nashville 2024, and we’ll have a full team there from October 23-25 at Booth #319! Come meet Kali Sarim, Ian Hall, Michael Wilson & Reece Lincoln, learn about AI Coaching, and see how at SymTrain we can help your agents succeed. Let’s connect and make the most of this amazing event! 🌟 📅 October 23-25 | 📍 Music City Center, Nashville

When you thought you’d spend hours planning and scheduling coaching sessions for your entire team… and then discover SymTrain can do it in minutes! With SymTrain, you can streamline the entire coaching process. Our AI Coaching platform automates personalized training, from onboarding to advanced skills development, making it easy to equip large teams with the tools they need to succeed—fast. No more juggling schedules or manual tracking. SymTrain ensures your agents receive real-time, targeted coaching so they’re always ready to handle complex customer interactions with confidence and consistency.

🤖 Looking for the perfect partner to power up your team’s skills? Meet SymTrain—your AI Coaching Companion. Here’s why SymTrain is the ultimate AI Coaching Companion for your business: Coaching and training: SymTrain’s AI Coaching delivers personalized feedback, helping each agent improve where they need it most. Real-Time Insights: Track performance, identify skill gaps, and coach your team in real time. Cost-Efficient: Reduce training and coaching time and costs, while maximizing results through automated simulations. SymTrain takes your training and coaching to the next level —are you ready to train smarter, not harder? 💼 Want to know more about AI Companions? Read this: https://hubs.li/Q02Tqk4B0

In this blog by UHC, they highlight how open enrollment can be a busy and stressful time for customers making important decisions about their healthcare. https://hubs.li/Q02Tqk4p0 At SymTrain, we understand this also means higher call volumes and more complex inquiries for healthcare contact centers. Our AI Coaching helps agents navigate these challenges confidently, ensuring they’re well-prepared to assist customers with accuracy and empathy, ultimately reducing call times and improving satisfaction during the hectic open enrollment season. Want to know more? Check this out https://hubs.li/Q02TqgMD0

🌐 SymTrain now speaks your language and it's that easy to choose your preferred languages! With our latest update, your global team can practice in the needed language without an issue, from French to Mandarin, and beyond. No more barriers—just smooth, effective learning. Ready to take your global team to the next level? 🌍 Schedule a demo and discover our multiple available languages!

🚨 Don’t forget! 🚨This Wednesday we’re hosting Tips and Tricks! Join Jamie Leckband, our Training and Enablement Manager, as she delves into Creating Chat Syms! Get ready for a real transformation in Creating Chat Syms! ✨ Haven’t registered yet? There’s still time: https://hubs.li/Q02T0B8B0 Wednesday, October 16 | 2:00 PM - 2:30 PM (EST)

How long is TOO LONG for a simulation? Short answer: It depends! Here are some guidelines for optimizing your Sym’s length: Bite-Sized Learning: For quick skills, keep your Syms short and sweet—2-3 minutes max. Perfect to add to a Branched Sym. Optimal Size: Between 3 to 5 minutes long, help agents retain and master critical information quickly. Deeper Training: For more complex topics, stretch your Syms up to 10 minutes, for agents to have a full view of the process. Break into smaller steps for practice and ensure agents have enough time to absorb the material without feeling overwhelmed. KEY TIP: Use your agents' feedback to see where they might drop off and adjust accordingly. Remember, it’s all about balance—keep your Syms engaging without overwhelming your agents. 🕒

When the prospect insists they can get the same results with other coaching tools as they can with SymTrain. 😕❔ At SymTrain, we're redefining training with AI Coaching precision and efficiency, showing tangible results! 🚀💡 SymTrain is deployed in just days, enabling you to create coaching exercises for your team within minutes and giving you full control over the content. Our approach accelerates agent development and enhances learning outcomes with real-time feedback. Why wait weeks for updates when you can embrace SymTrain's cutting-edge technology and see rapid, measurable growth?