Hatch

Huge thanks to @Michael Hirsh from Rescue Air and Plumbing for his insights in our webinar yesterday on objection handling and persuasion. Quick tip: LISTEN. And... →If the customer says "That's right," it means you were listening and reiterated their perspective back to them. →If the customer says "You're right," it means you were pushing your perspective onto them. Get the full recap and recording here: https://lnkd.in/ewkiQWez #WebinarRecap #ObjectionHandling #HVAC #HVACSales #Persuasion

New in Hatch! 📞 ServiceTitan Abandoned Call Campaigns 📞 Now, all ServiceTitan inbound call statuses sync to Hatch. This means you can create those long-awaited abandoned call campaigns to immediately reach back out to the people who couldn't get hold of you and engage them while their intent is highest. Learn more here: https://lnkd.in/eQfdx2d5

Matthew Tyner of Bone Dry Roofing on #SocialMediaStrategy -Not every piece of content has to be a sales piece -Create content that people want to engage with (it might have nothing to do with roofs) -Go for genuine human connection and long term relationship Get the full recap and recording here: https://lnkd.in/eFFHYEVU #Webinar #HomeServicesMarketing #Roofing #BoneDryRoofing #Hatch #MarketingTips

We find time and time again that the customers that have the most success with Hatch are the ones who have a dedicated Hatch user. Hear it from the owner of Genz-Ryan. Full webinar recap & recording here: https://lnkd.in/ecZ5qAYS

Jon Ryan, owner of Genz-Ryan on AI CSRs. → Use them to handle level one interactions → Humans can step in when needed → Give your human CSRs higher-value, more satisfactory work Full webinar recap & recording here: https://lnkd.in/ecZ5qAYS Thank you Jon for your time and insights! #AICSRs #HatchAI #AIforContactCenters #LeadManagement #CustomerComunication

New Hatch AI feature: You can now adjust your AI CSR's response for after hours and weekends, for improved customer interactions and efficient lead handling. Learn more here: https://lnkd.in/esGTAkHm AI is the future (which is now). Keep building those bots! #HatchAI #AICSRs #ContactCenterSolutions #LeadManagement

Matthew Tyner from Bone Dry Roofing on culture Culture isn’t something you push on people, that’s something they have to feel and create themselves. Hire good people, not just good skills. A good culture will set your business apart. Get the full recap and recording here: https://lnkd.in/eFFHYEVU #Webinar #HomeServicesMarketing #Roofing #BoneDryRoofing #Hatch #MarketingTips #CompanyCulture

Is Hatch dressed up for Halloween? Negative. It's an all new UI! Plus eight new features that make your experience more organized and customizable. Take a tour of all the new features here: https://lnkd.in/eX36swVs

We analyzed 163K HVAC estimate follow-up campaigns in Hatch. The best performing campaigns had response rates of 70...80...90%. What does it take? ✔️ Multiple touches ✔️ Multiple channels (text-dominant) ✔️ Multiple days ✔️ Short messages Get the details here: https://lnkd.in/ekbxBt7B ^^ Plus insights from John Wilson, CEO of Wilson Plumbing & Heating and co-host of the Owned & Operated podcast. #SalesFollowUp #EstimateFollowUp #HVACSales #HVACMarketing #HomeServices #Hatch #CustomerCommunication

We are wrapping up day 2 at QR Top 500 LIVE with our friends at Angi at The Chandelier Lounge in the Cosmopolitan! If you still need to register, grab your ticket and meet us on level 2! ⏰ Starts at 6:30 PM, first-come, first-serve 🎟️ Raffle tickets for NFL tickets and cash prizes upon entry 🍻 Open bar & small bites Tim Geisenheimer Bill Violante Jason Dolan Sean Coughlin Ben Humphreys