Verint

Tired of being told you need AI just for the sake of AI? There’s a better way to invest in your contact center. Visit a REAL Really Good AI Company ➡️ https://lnkd.in/g2zd5d-c

👻 A scary story for the spooky season: manual quality monitoring can leave call center quality and compliance issues hidden. 👀 Watch our webinar and learn how AI can help you reveal what’s lurking in your currently unmonitored interactions while increasing agent capacity and boosting efficiency. https://lnkd.in/gCyfwFgp

Verint Wins TrustRadius Buyer’s Choice Awards! ✨🏆🎉 We are thrilled to announce that Verint® Workforce Management™, Verint Speech Analytics™, and Verint Text Analytics™ have been honored with the TrustRadius Buyer’s Choice awards for 2025! To qualify, our solutions had to meet rigorous criteria, including achieving 75 percent customer selection for best capabilities, best value for price, and best customer relationship. "This recognition is a direct reflection of the value Verint delivers in helping organizations optimize workforce performance and unlock actionable insights from customer interactions. Customers have voiced their appreciation for the way these solutions drive efficiency and enhance decision-making," said Allyson Havener, SVP of Marketing and Community at TrustRadius. A huge thank you to our customers for their unwavering support and to our product team and extended Verint teams for their hard work and commitment to excellence! ❤️ #Verint #Innovation #AwardWinning #TechRevolution #ReviewsMatter #TechNews

In the era of empowered consumers and heightened digital expectations, how can your customer engagement center stay ahead of the curve? The answer lies in artificial intelligence. Join this webcast featuring thought leaders who will discuss real-world success stories and data-backed strategies for integrating AI into your customer engagement operations. https://lnkd.in/g83KAXxH Register now to attend Harnessing AI in Modern Customer Engagement Center, on Wednesday, November 6, 2024, at 11 AM PT / 2 PM ET.

Manual techniques allow organizations to review 1-3% of their customer calls and often none of their digital communications. Not knowing what's lurking in 97% of your interactions is scary, so why not watch this LinkedIn Live and find out how to get rid of the skeletons in your closet - without disrupting your current workflows? In this 15-minute fireside chat our speakers are going to discuss the “whys” and “hows” of introducing automation to contact center quality programs. Join us and hear real-life examples and best practices. https://lnkd.in/gki7JnTE

Meet another Verinteer who makes Verint special. Today we introduce you to Trent Isaacs! https://lnkd.in/gnh8KnJe

🚀 Transform Customer Experience with Behavioral Data! 🚀 Unlock the power of your customer interactions and optimize team performance. Capture the true voice of your customers and gain a 360-degree view of engagement. Don’t miss out! https://lnkd.in/gNbyx5Zv #CustomerExperience #DataAnalytics

Got questions about how generative AI can work for your business? How virtual assistants save money? How AI works in the modern contact center? We’ve got you! Verint’s new Master Class series features three sessions – pick a session or attend all three – covering this and more. Register for free today! https://lnkd.in/gnSfhm48

We are looking forward to seeing you at Voice and AI! Come to Potomac 4 at 10:45am and join @Frank Schneider, AI Evangelist at Verint, and Tanya Parkins, a Business Transformation Consultant and industry leader in travel and hospitality, for an engaging session that will delve into essential strategies for optimizing team collaboration in AI-driven CX projects. https://www.voiceand.ai/

👻 A scary story for the spooky season: manual quality monitoring can leave call center quality and compliance issues hidden. 👀 Watch our webinar and learn how AI can help you reveal what’s lurking in your currently unmonitored interactions while increasing agent capacity and boosting efficiency. https://lnkd.in/gCyfwFgp