Verint

In today's fast-paced and digitally-driven world, providing a seamless customer experience has become crucial for businesses to stay competitive. Customer engagement strategy is the cornerstone of brand strategy. AI, digital, and human engagement must support brand strategy. Despite massive shifts in consumer preferences and the explosive growth of digital engagement channels, when it comes to conversational AI and self-serve customer engagement, many brands admit they are struggling to start down the path of investing in bots and AI. https://lnkd.in/gsjXskcf

Verint proudly welcomes 8x8 as a Gold Sponsor of Verint Engage! We appreciate their support in helping us create a memorable event. 👏😁🚀 #VerintEngage2024

Calling all CX professionals! 📣 Verint Engage is the premier customer engagement conference designed to help you perfect your organization’s customer engagement strategy, take advantage of AI and CX automation, and get the most out of your Verint solutions. Use the discount code: ENG24SOCIAL100 to save $100 on your Engage registration! https://lnkd.in/gdwSTs3G

Empowered women empower everyone. At Verint, we’re proud to lift up women’s voices every day, led by the incredible members of our Women’s Inclusion Network (WIN). Pictured below are just a few of our 100+ WIN members! Together, we embrace equality, break barriers, and build a better, more inclusive future. Happy Women’s Equality Day 💜 #womensequalityday #lifeatverint

The 17th annual awards program, originated by Ventana Research, now part of ISG, recognizes noteworthy software innovations across 10 categories that align with the expertise areas of ISG Software Research. In addition to naming a winner in each category, ISG Software Research names an overall winner that best exemplifies innovation across all categories. As part of ISG’s scoring process and methodology, ISG Software Research analysts evaluate submissions not only for their innovative technology approach but also for their application to people, processes, information and technology. The analysts also consider the best practices supported, the level of team involvement, and overall business impact and value. https://bit.ly/472UWSO

Calling all CX professionals! 📣 Verint Engage is the premier customer engagement conference designed to help you perfect your organization’s customer engagement strategy, take advantage of AI and CX automation, and get the most out of your Verint solutions. Use the discount code: ENG24SOCIAL100 to save $100 on your Engage registration! <https://lnkd.in/genmC5dh>

Want to keep costs down while earning the long-term trust of your customers? Who doesn’t? Check out today’s blog. https://lnkd.in/gsM7VEmK

Verint was thrilled to participate in the 8x8 CX Tour in Atlanta! Our team Lauren Phelps, Rashieka Moore, and Bill Findlay had an exciting day of learning and networking focused on the future of customer experience. Lauren took the stage during the Technology Spotlight to present on how AI is transforming CX and helping businesses achieve success today. Thank you to 8x8 for hosting such an insightful event!

How much does manual quality scoring cost you? Add automation to increase supervisor capacity, save money, and increase CX - risk-free. Join the webinar to learn more. https://lnkd.in/g29vdQJJ

Many organizations are experimenting with AI in the contact center, but it’s time to move from experiments to outcomes. If you’re unsure where to start with your AI journey - or if you’ve already started but don’t know where to go next, this webinar is for you. Join Donna Fluss, President of DMG Consulting LLC, and Kelly Koelliker, VP of Content Marketing at Verint, on September 12th at 1pm ET as they discuss trends, best practices, and use cases to help you make a blueprint for incorporating AI in your contact center. https://lnkd.in/ga9sU4s9