Walmart Global Tech

In today’s new era of Adaptive Retail, customers want experiences that are convenient and efficient, so they can spend more time doing the things they love – especially during the holidays. Walmart is leveraging AI and GenAI tools in a variety of ways to transform the holiday shopping experience, from discovery, to purchase and delivery, and even returns, including: • Personalized homepage content and gift ideas with Walmart’s advanced AI technology. • A new shopping assistant and suite of GenAI tools to discover the perfect gifts. • Breeze through holiday check out with Sam's Club’s AI-powered exit technology. • Expanded holiday delivery with AI-driven technology. • Smoother shopping solutions with a new GenAI-powered Customer Support Assistant. Learn how we’re making the holiday shopping experience easier, quicker and more personalized through AI: https://lnkd.in/gNXFjCnT

Did you know, 100% of our GenAI models were built and deployed using Element, our AI/ML platform? Element is revolutionizing use cases across Walmart while simultaneously accelerating innovation. Our technologists integrated best-of-breed technologies, ensuring the platform can deploy across various clouds and regions, and accommodate multiple services and workloads with necessary speed and scale.   With Element’s rich set of capabilities and access to multi-cloud resources, teams are spending less time evaluating tools and more time delivering seamless experiences for our customers, members, and associates.   Efficient, effective, and innovative, Element is a powerful platform that is helping us deliver a new era of retail with solutions that adapt to individual preferences and needs.   https://lnkd.in/gi6NCZyt

GenAI isn’t only transforming how our customers shop; it’s also evolving how our teams work. In building solutions to enhance developer productivity, we've discovered that GenAI is more than just a tool—it's a partner. Solutions including assistants, chatbots, and coding helpers support training, learning, prototyping, troubleshooting, and data analysis, freeing our developers from the mundane so they can focus on tackling more challenges. By optimizing onboarding, processes and tasks, developers can spend more time on development and deployment and less time searching for answers and resources.   Check out some of the solutions in our ecosystem: https://lnkd.in/g42h4V9x

Sam's Club is pioneering the future of retail with its Grapevine club as an innovation center to test new initiatives and apply these learnings at current and future clubs.   Here are just a few of the club’s unique offerings:   📱100% Scan & Go (no checkout lanes) 🛒 Seamless exit technology 🍕 Pizza robot that can prepare up to 100 pizzas per hour   Big thanks to the Sam’s Club Tech teams for all their contributions to these solutions, which are making it more convenient than ever for members to shop at Sam’s Club!

Ever wonder what some of the most common security mistakes people make are? We sat down with our Global CISO, Jerry Geisler, to discuss the importance of online safety and what you should know to protect yourself against threat actors in an ever-changing security landscape: https://lnkd.in/gE49KvCz

Each quarter, we honor a team with the Tech>FWD award for their outstanding efforts in creating solutions that enhance the experiences of our customers, members, sellers, and associates. We often receive dozens of nominations, and this round was no different. After narrowing it down to seven finalists, our leaders selected the Global Seller Experience Team as the winner for their solution ‘Global Item Set-up’! As we continue to expand into new markets, suppliers and Walmart Marketplace sellers have opportunities to reach new customers. ‘Global Item Set-up’ has streamlined the process of listing items within those markets by enabling Walmart sellers to select existing items in their U.S. catalog, choose the markets they want to list in and add tax codes and prices to items in one place. The listings are then translated and added to the catalogs and corresponding websites with the click of a button. Congrats to the teams that were nominated and to the winning team!

Today we’re announcing how we’re advancing AI and GenAI capabilities through a platform approach, accelerating Adaptive Retail and hyper-personalized shopping experiences: • Introducing Wallaby: Our proprietary retail-specific large language model, trained with decades of Walmart data to deliver highly contextual and natural customer interactions. • Enhanced Customer Care: Our AI-powered Customer Support Assistant is now more personalized, providing a smoother experience for handling orders and returns. • Personalized Online Shopping: Our Content Decision Platform tailors Walmart.com homepages to each individual shopper for a highly personalized experience. • Immersive Commerce: Leveraging AR and AI to bring shopping into new virtual environments, including exciting partnerships with Unity and ZEPETO. • Reality Reimagined: Our AR and XR solutions go beyond placing items in a room, and instead leverage the technology for inspiration and full home design. Learn more about how we're innovating and building experiences that adapt to customers' individual preferences and needs: https://lnkd.in/dVuUWTwv

Missed Converge @ Walmart 2024? Here’s your chance to catch up! This year’s event was packed with engaging discussions and insightful perspectives from more than 35 industry experts and thought leaders on the future of retail. Topics included supply chain intelligence, GenAI-powered personalization and emerging shopping trends.   Watch the highlights here: https://lnkd.in/gefXm6Wj

We’re honored to be named one of Fast Company's “Best Workplaces for Innovators”! This recognition underscores our purpose of being people-led and tech-powered. We strive to provide an environment where associates can learn new skills and grow their careers, while leveraging cutting-edge technologies and engineering excellence to deliver the future of retail to our customers, members and associates globally.   Whether you’re looking to start your career or take it to the next level, we offer a wide range of roles and opportunities to tackle complex challenges and transform customer experiences. Check them out here: https://lnkd.in/gqBBj6yR

The second edition of The Quarterly Download is hot off the press! Read on to uncover the top trends and insights shaping the future of retail as customer expectations evolve, including one important takeaway that we've been advocating all along.