Account Supervisor

Account Supervisor

Account Supervisor

As an Account Supervisor, you will be responsible for monitoring and guiding the execution of all work that is delivered from the agency. You will provide excellent client service, applying the agency’s best resources and effectively managing people across departments to ensure that programs are flawlessly executed on-time and on-budget.

What Will You Do?

Build relationships with the appropriate client level

Understand the internal and external process for execution

Be intimately familiar with the client’s brand, product, market conditions and competitors

Manage the day-to-day work flow

Review agency proposals and recommendations

Ensure weekly status report is completed and kept current

Recap client comments to internal partners through a Contact Report

Develop project briefs and obtain necessary approvals, both internal and external

Help draft, in partnership with Strategy, creative briefs, and communicate briefs to Creative, Production and Traffic

Ensure all work is accurate, reflects client comments, meets brand requirements and is on strategy

Ensure all work is delivered on time

Review appropriate work in progress prior to client presentation

Participate in weekly staff meeting

Attend interdepartmental briefing

Assist in hiring, managing, developing and promoting junior team members

Manage client’s budget within agency

Work closely with upper management to identify and suggest solutions on how to improve interdepartmental and account team morale

Support the Account Director’s leadership

Develop proactive business building ideas

Keep abreast of current trends and the latest technological advances

Keep manager appraised of work

Know exactly where everything is at any given time!

What Do You Need?

Pharmaceutical agency experience, launch experience a plus

Digital experience a must; CRM experience a plus

Strong interpersonal skills to foster optimal department and client relationships

Be both a team player and team builder

Be a problem solver

Ability to establish priorities and objectives and make realistic commitments

Ability to balance the needs of the client with the agency

Ability to head off potential conflicts and problems before they materialize, and have strong problem solving skills

Ability to work independently and willingness to take assignments readily

The confidence to offer unsolicited suggestions and ideas

Desire to maintain and continually improve personal knowledge base

Ability to change course of action when appropriate or necessary

Ability to handle pressure and stress without sacrificing quality

Ability to maintain constructive project goal direction in the face of unanticipated time constraints

Superior organization skills and be detail oriented

Professional and positive attitude

Ability to juggle multiple assignments

Ability to work in a fast-paced environment

Excellent communication skills, both written and oral

Great listening skills

Computer literate; proficient in MS Office Suite

About MRM

MRM is a modern relationship marketing agency that delivers transformative creative solutions at the intersection of business, culture, and technology. MRM operates in a borderless, integrated way, to allow for greater collaboration and velocity—all to the service of helping businesses grow meaningful relationships with people. MRM is part of McCann Worldgroup and the Interpublic Group of companies (NYSE: IPG), and spans 35 offices across North America, Latin America, Europe, the Middle East, and Asia Pacific. For more information, please visit www.mrm.com.

We love our diverse workplace! MRM is an equal opportunity employer and does not discriminate on the basis of race, color, gender, religion, age, sexual orientation, national or ethnic origin, disability, marital status, veteran status or any other occupationally irrelevant criteria.