Application Specialist

Responsibilities

Kforce has a client that is seeking an Application Specialist in Phoenix, AZ. This position will be part of the Salesforce steady-state support team. Summary: The Application Specialist is responsible for quickly and effectively diagnosing and resolving internal user application issues that are escalated by the Tier 1 support desk. The Application Specialist is an expert in all functional and operational aspects of at least one business software application. In this role, you may partner with the business to provide IT support for organizational initiatives or activities. Principal Responsibilities:

• Application Specialist will diagnose and resolve software application issues of end users promptly and professionally
• Ensures that end users are provided with accurate and effective solutions and that end user support needs are met with a consistently high quality of service
• Engages appropriate IT and business resources to resolve technical issues and support business processes, while updating users on progress toward resolution
• May perform IT-related activities for projects to support company priorities
• Identifies and recommends system modifications to reduce user issues
• Fully documents each issue and resolution using the incident tracking system
• As an Application Specialist, you will keep support desk team, peers, and management apprised of any new support issues in a clear and timely manner
• May document and provide input on processes and procedures for training IT team and end users
• Performs other job-related duties as assigned or apparent
  
  

Requirements

• High School diploma or GED
  
  

Preferred Qualifications

• Bachelor's degree in IT, technology-related field, or business-related field
• 3 years plus of experience with waste industry software, including but not limited to InfoPro, Dossier, and TRUX
• Business systems analytical experience
  
  

The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.

We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.

Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.

This job is not eligible for bonuses, incentives or commissions.

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.