Gordon-Conwell is a multidenominational, protestant graduate school with over 1,300 students and 25 faculty and staff members, hailing from 78 denominations and over 50 countries. We offer a residential model of education at South Hamilton, MA (our main campus); an urban context in Boston, MA; adult educational models at our Charlotte, NC and Jacksonville, FL campuses; in addition to online and cohort models involving students from around the world.
Our mission is to prepare men and women for ministry at home and abroad. Rooted in the gospel and God’s Word, the seminary seeks to develop Christian leaders who are thoughtful, globally aware, spiritually mature, and ready for a broad array of ministries. While being historically orthodox and evangelical, we seek to address the issues of our times with both relevance to the culture and faithfulness to Christ and God’s truthful Word.
Position Summary
The AV Technician is a valuable member of the Technology Services team. The role is responsible for installation, configuration, and maintenance of audiovisual (AV) systems and providing class, meeting, and event technical support services at the Charlotte campus. The ideal candidate has knowledge of AV systems and major events support and experience installing and configuring AV systems.
Key Responsibilities
User Support and Training
Responsible for providing high level, customer-focused technical support for classes, meetings, and events in campus venues including classrooms, meeting rooms, chapel, lecture hall and flex spaces.
Training faculty and staff on proper use of AV systems, emphasizing training in physical classroom spaces.
Training support staff and service providers on classroom and venue AV systems and support operations.
Partner with functional teams and support staff to train faculty, staff, and student workers on platforms used in education and content delivery, such as Panopto, Zoom, Zoom Rooms, and Teams.
Assist IT staff with user support and training.
Systems Support and Service Management
Provide and maintain AV solutions in all campus venues including classrooms, meeting rooms, chapel, lecture hall and flex spaces.
Routinely manage, document, and maintain accurate records of system configurations, equipment inventory, incidents and service requests.
Create and maintain relevant instructional and knowledge documentation.
Regular preventative maintenance and upgrades of AV systems and components.
Engage in design-build processes for AV projects and installations.
Oversee repair and installation service with vendors for outsourced AV.
Oversee use of AV production equipment and studio space.
Engage in production and post-production projects.
Assist IT staff with incident resolution, projects, and systems support.
Other Responsibilities As Assigned.
Key Competencies
Demonstrated ability to solve complex problems, troubleshooting and resolving technical issues in a timely manner.
Commitment to customer service with ability to build and maintain relationships through positive customer experiences and user engagement.
Proactive and self-motivated professional prepared to work independently and part of a team.
Time: Position requires flexible schedule balancing weekday, evening, and weekend hours as required to serve our customers.
Physical: Able to lift 40lbs and work from a ladder.
Education And Experience
Three years of experience installing, configuring, and supporting AV systems.
Associates degree or higher in a relevant program or equivalent training and experience.
Active industry credentials or certifications desired.
Application Process
Please apply through Gordon-Conwell’s Career Center available here: https://www.gordonconwell.edu/employment/
Please include these documents in either Microsoft Word or PDF formats:
A formal resume / CV.
A cover letter explaining your interest in the position.
No hard copy materials, please. Opportunities to interview will be made available at the search committee’s initiative. Applications will be accepted until the position is filled.
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Design, Art/Creative, and Information Technology
Industries
Higher Education
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