At Core Health & Fitness, our purpose is to live and share our passion for fitness. We bring innovative health and fitness solutions to the global market with brands like StairMaster, Schwinn, Nautilus, Star Trac, Throwdown, Wexer, and we’re still growing. We press into the future of fitness to ensure the creation of quality products and programming that meet the needs of an ever-evolving industry.
At Core we are committed to building an energetic, diverse, and inclusive workspace. We value our differences and see community strength in diversity and representation. We’re always on the lookout for innovators, dreamers and doers who are passionate about fitness and wellbeing. We explore all opportunities to improve ourselves, our business partners, and our communities. If you’re looking for a fulfilling career in helping people find the best version of themselves, you’ve come to the right place.
We are looking for a Business Development Specialist - Service to join our growing organization!
Qualifications
General Position Summary
The Business Development Specialist, Service role is responsible for establishing and driving a selling program in North America and the UK aimed at generating leads and increasing sales for the Customer Service division. This role focuses on meeting or exceeding annual targets and goals surrounding the promotion, sale and execution of Billable Services including Service Agreements, Preventative Maintenance contracts, Ext. Warranty contracts and more. This role requires the developing of metrics and KPIs to track performance, SLA, First-Time Fix (FTF) rates, margin, and customer retention. The Business Development professional will also lead the training of Solution Selling across cross-functional teams and establish incentive programs to drive increased revenue and performance.
Essential Functions / Major Responsibilities
Training and Development:
Lead the training of Solution Selling techniques to cross-functional teams to enhance their selling capabilities and improve customer interactions.
Develop and implement incentive programs to drive increased revenue and performance across the division.
Work closely with our field technicians for lead and lead generation while reporting results to Sales Ops for increased company revenue.
Sales Program Development:
Establish and manage a selling program in North America and the UK to generate leads and increase sales for the Customer Service division.
Leadership Training and Mentorship: Provide guidance and mentorship to team members to develop their leadership skills and maximize their productivity.
Maximize Productivity: Implement strategies and practices to maximize the productivity of the team and the overall division.
P&L Management: Oversee the profit and loss management to ensure financial targets are met.
Service and New Equipment Sales Development: Develop strategies to drive service and new equipment sales growth.
Service Program Management: Manage and optimize service programs to ensure high-quality service delivery and customer satisfaction.
Specific Job Requirements
Strong organizational, communication, problem-solving, and analytical skills
Proven track record in business development and sales, particularly within the customer service sector
Ability to lead and train cross-functional teams in Solution Selling techniques
Strong understanding of metrics, KPIs, and financial management, including P&L
Ability to handle changing conditions, stress, and ambiguity in daily activities
Education And Experience Requirements
8+ Years of Experience in Business Development or Sales
5+ Years of Leadership Experience
Proven experience in establishing and managing selling programs and achieving sales targets
Exceptional customer service and communication skills (oral & written)
Strong process orientation, highly disciplined
Ability to work effectively in a cross-functional, multicultural environment
Proficiency in using sales and service management software and tools
Working Conditions
The physical and environmental demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work may require:
Bending, stooping, reaching, twisting, lifting, pushing, pulling and moving items - The employee is occasionally required to stand, walk, sit, and reach with hands and arms; and stoop, kneel, crouch, or crawl. Requires the ability to move around and maneuver products when necessary. Occasionally lifts and carries items weighing up to 15 pounds.
Walking and Standing - Requires moving around.
Requires corrected vision and hearing to normal range.
Requires working under stressful conditions or working irregular hours.
Work Environment
Work environment characteristics described here are representative of those an employee encounters while performing essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions: work performed in an office environment. Involves frequent interaction with internal and external customers.
Position Status
Level: Manager
FLSA: Exempt
Supervises: Value Added Sales Associates, cross-functional teams involved in sales and service program development
This job description reflects management’s assignment of essential functions. It is only a summary of the typical functions of the job, not an exhaustive or comprehensive list of all possible job responsibilities, tasks, and duties. The responsibilities, tasks, and duties of the employee might differ from those outlined in the above job description and, other duties as assigned, might be part of the role. It does not restrict the tasks that may be assigned nor is it considered a contract of employment overriding at-will employment.
In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.
Core Health& Fitness is an equal opportunity employer that does not discriminate on the basis of race, color, national origin, sex, disability, age, religion, sexual orientation, gender identity, gender expression, creed, disabled veteran status, marital status, or Vietnam-era veteran status. If you are a person with a disability and you need assistance in applying for a position with Core Health & Fitness, please contact our Human Resources department at hr@corehandf.com and direct assistance will be provided.
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Business Development and Sales
Industries
Wellness and Fitness Services
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