Call Center Medical Assistant
Call Center Medical Assistant
Advanced Urology
Lawrenceville, GA
See who Advanced Urology has hired for this role
Dr. Jitesh Patel started Advanced with one goal in mind – to do the right thing. We aim to continue that mission here every day. We know that our employees are what makes the difference in the care of our patients – and we always put our employees and our patients first.
Come work with a purpose and with colleagues who care about you. Grow to your full potential and enjoy the reward of providing compassionate and personalized healthcare.
What We Offer:
Come work with a purpose and with colleagues who care about you. Grow to your full potential and enjoy the reward of providing compassionate and personalized healthcare.
What We Offer:
The Patient Representative III is responsible for assisting patients, management, and physicians by answering inbound calls requiring medical consultation. They take ownership of caller issues and deliver excellence customer service.
OUTCOMES
Job Related Competencies:
Advanced Values:
Basic Qualifications:
Education:
Previous, Job Relevant Work Experience:
Come work with a purpose and with colleagues who care about you. Grow to your full potential and enjoy the reward of providing compassionate and personalized healthcare.
What We Offer:
- A great place to work!
- Dedicated to work life balance
- Great hours Monday-Friday (NO nights, NO weekends, NO holidays)
- Paid time off that increases with tenure
- Committed to growth and development:
- Education programs that include tuition, certification and license reimbursement
- Cross training programs for OR RNs and Medical Assistants
- Passionate about our employees:
- Employee appreciation and years of service programs
- Health, dental, vision, life, disability and 401(k)
- 8 weeks paid maternity/new mother’s leave program
- All over Metro Atlanta! With 15 locations in metro Atlanta, we are sure to have something close to home
Come work with a purpose and with colleagues who care about you. Grow to your full potential and enjoy the reward of providing compassionate and personalized healthcare.
What We Offer:
- A great place to work!
- Dedicated to work life balance
- Great hours Monday-Friday (NO nights, NO weekends, NO holidays)
- Paid time off that increases with tenure
- Committed to growth and development:
- Education programs that include tuition, certification and license reimbursement
- Cross training programs for OR RNs and Medical Assistants
- Passionate about our employees:
- Employee appreciation and years of service programs
- Health, dental, vision, life, disability and 401(k)
- 8 weeks paid maternity/new mother’s leave program
- All over Metro Atlanta! With 15 locations in metro Atlanta, we are sure to have something close to home
- Driven by a desire to make a difference.
- Passionate for providing superior healthcare
- Committed to serving our patients
- Dedicated to teamwork
- Positive, Innovative, and Resourceful
The Patient Representative III is responsible for assisting patients, management, and physicians by answering inbound calls requiring medical consultation. They take ownership of caller issues and deliver excellence customer service.
OUTCOMES
- Accurately and effectively utilize clinical knowledge to appropriately address patient concerns in an inbound call setting.
- Understand practice dynamics in order to efficiently direct patient questions for optimal response.
- Ensure optimal customer service by utilizing feedback provided by quality assurance reviews to enhance patient experience
- Utilize departmental and interdepartmental resources to determine appropriate actions required in order to satisfy patient need.
- Adequately communicate through various electronic sources including, but not limited to, EMR, email, and online chat platforms.
Job Related Competencies:
- Decision Quality: Making good and timely decisions that keep the organizations moving forward
- Organizational Savvy: Maneuvering comfortably through complex policy, process, and people related organizational dynamics.
- Demonstrates Self Awareness: Using a combination of feedback and reflection to gain productive insight into personal strengths and weaknesses.
- Resourcefulness: Securing and deploying resources effectively and efficiently.
- Tech Savvy: Anticipating and adopting innovation in business building digital and technology applications.
Advanced Values:
- People
- Collaborates: Building partnerships and working collaboratively with others to meet shared objectives
- Heart
- Patient Focus: Building strong patient relationships and delivering patient centric solutions
- Service
- Instills Trust: Gaining the confidence and trust of others through honesty, integrity, and authenticity
- Excellence
- Cultivates Innovation: Creating new and better ways for the organization to be successful
- Being Resilient:
- Rebounding from setback and adversity when facing difficult situations
- Self-Development:
- Actively seeking new ways to grow and be challenged using both formal and informal development challenges
- Optimizes Work Processes:
- Knowing the most effective and efficient processes to get things done, with a focus on continuous improvement
- Professional Communication:
- Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences, while maintaining a professional appearance and tone
Basic Qualifications:
Education:
- High School Diploma or GED
Previous, Job Relevant Work Experience:
- Previous experience in Urology/Gynecology field
- Previous experience in Clinical or Call Center setting
- Certified Medical Assistant OR
- Licensed Practical Nurse
-
Seniority level
Entry level -
Employment type
Full-time -
Job function
Strategy/Planning and Information Technology -
Industries
Medical Practices
Referrals increase your chances of interviewing at Advanced Urology by 2x
See who you knowGet notified about new Medical Assistant jobs in Lawrenceville, GA.
Sign in to create job alertSimilar jobs
People also viewed
-
*Medical Assistant - College Park, McDonough, Fayetteville, Newnan, Griffin,
*Medical Assistant - College Park, McDonough, Fayetteville, Newnan, Griffin,
-
Medical Assistant- Pediatrics
Medical Assistant- Pediatrics
-
Medical Assistant
Medical Assistant
-
Medical Assistant
Medical Assistant
-
Medical Assistant/Phlebotomist (Contract)
Medical Assistant/Phlebotomist (Contract)
-
Phlebotomy - Phlebotomist II
Phlebotomy - Phlebotomist II
-
Medical Assistant
Medical Assistant
-
Medical Assistant
Medical Assistant
-
Medical Assistant
Medical Assistant
-
Medical Assistant
Medical Assistant
Similar Searches
Explore collaborative articles
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
Explore More