Client Success Manager

The Client Success Manager is responsible for achieving growth and hitting sales targets by designing and implementing strategic sales plans, expanding CTC's customer base, and ensuring a strong market presence. The role includes attending networking events, developing key relationships, managing the sales process, and providing insightful reports to the management team.

Responsibilities

• Attain and exceed sales goals developed in collaboration with the Leadership Team.
• Develop and execute a strategic sales plan to expand CTC's customer base and ensure a robust market presence.
• Attend virtual and in-person networking events and conferences to identify and pursue new prospect opportunities.
• Establish and nurture relationships with area Visitors and Convention Bureaus, hotels, and venues to position CTC as the preferred referral choice.
• Reconnect with past CTC clients and prospects to generate future business opportunities.
• Present compelling proposals to prospective clients.
• Upsell additional services to existing clients to enhance profitability.
• Efficiently manage the sales process and track tasks using CTC's Project Management and CRM system (ClickUp, HubSpot)
• Foster and promote strong, enduring customer relationships by understanding and addressing client/prospect needs.
• Provide accurate sales, revenue, expense reports, and realistic forecasts to the management team.
• Identify emerging markets and market shifts while staying fully informed about new products and competitor activities.
• Work with Leadership to identify and pursue new revenue streams.

Qualifications

• 5+ years of experience in sales, business development, or a related field.
• Successful previous experience as a sales representative or sales manager, consistently meeting or exceeding targets.
• Committed to continuous education through workshops, seminars, and conferences.
• Demonstrated ability to communicate, present, and influence credibly and effectively at all levels of the organization.
• Proven ability to drive the sales process from plan to close.
• Strong business sense and proven knowledge of the event industry.
• Excellent mentoring, coaching, and people management skills.
• Knowledge of KPIs and marketing techniques for event management.
• Computer savvy; proficient in MS Office.
• Outstanding written and verbal communication and negotiation ability.
• Excellent organizational skills.
• A knack for problem-solving.
• Impeccable customer service skills, best practices, and retention.
• Proficient with applicable software applications.
• A team player with leadership skills.
• Bachelor’s degree in Business, Marketing, PR, Hospitality Management, or a related field is preferred.
• Association sales experience is preferred but not required.