The Medication Therapy Management (MTM) Patient Engagement Coordinator will provide assistance to the MTM Pharmacist(s) to support our mission of delivering safe, effective, and affordable medication therapy to our target population. The MTM Patient Engagement Coordinator will support the MTM Pharmacist(s) in providing outstanding customer/patient service. In addition, MTM Patient Engagement Coordinator will assume the responsibility of performing technical and clerical duties, which do not require the professional clinical judgment of the Pharmacist.
Essential Duties & Responsibilities
Contact patients to introduce and explain the benefits of the MTM program
Schedule appointments for the MTM Pharmacist(s) to complete Comprehensive Medication Reviews, Disease State Medication Reviews, or Targeted Interventions
Receive and respond to incoming patient calls; take appropriate action based off protocols and use critical thinking skills to escalate calls to appropriate parties when needed
Ensure each patient has a positive experience by providing a high level of customer service by answering promptly, professionally, and politely
Accurately document all discussions with patients and schedule follow up appointments as needed
Update patient demographic information in the MTM platform
Obtain correct/updated health care provider contact information
Provide outstanding customer service
Place onboarding confirmation calls to new MTM Solution customers
Perform auxiliary functions essential to the efficient operation of the department
Comply with the MTM Telecommuters Policy, which may include site check of remote workspace
Meet productivity and performance expectations set forth by manager
Qualifications
KNOWLEDGE & REQUIREMENTS
Call Center Operations (Pharmacy, Medication Therapy Management)
Excellent Customer Care skills
Working in Remote environment
Education & Experience Requirements
High School diploma, GED or equivalent, or equivalent work experience preferred
12 months experience in at least one of the following settings: medical, pharmacy, health insurance or call center preferred
Customer service experience, sales experience and/or high volume scheduling experience preferred
Ability to provide excellent customer service with a can do attitude
Proven record of excellent attendance and punctuality
Additional education in a medical field (e.g. medical assistant, CNA, pharmacy technician, etc.) preferred
Familiarity with medical/medication terminology preferred
Experience with MTM Platforms, electronic health records or scheduling software preferred
Experience working in a remote or telecommuter environment
Physical Requirements
The physical demands described here are representative of those that must be met by an employee
To Successfully Perform The Essential Functions Of This Job.
Frequent sitting in stationary position at a desk
Occasional standing, walking, stooping, kneeling, squatting, and climbing stairs
Occasional twisting of body
Occasional reaching by extending hands and arms in any direction
Occasional lifting, pulling, or pushing
What’s In It For You?
Medical, Dental and Vision Plans
Voluntary Benefits
HSA & FSA
Fertility & Family Planning Benefits
Paid Parental Leave
Adoption Assistance Program
Employee Resource Groups
Flex PTO for Exempt Associates & up to 15 PTO days in first year of employment for non-exempt associates
11 Paid Holidays
Corporate Wellness Program
401k Employer Match & Roth Option Available – immediate eligibility
Seniority level
Entry level
Employment type
Full-time
Job function
Other
Industries
Hospitals and Health Care
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