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Client
Our client is an industry leader in the Specialty Trade and Commercial Contractor field, specializing in a wide array of custom and specialty flooring, walls, and ceilings. Committed to excellence, they provide unparalleled project consulting, project management, and craftsmanship, always delivering practical solutions with a focus on superior service.
Summary
We are recruiting a Director of Operations who will report to the Regional Director of Operations (RDO) and manage our client’s operational segment, including Production Managers, Project Managers, Project Specialists, Estimators, and Warehouse personnel.
This role entails directing and coordinating these teams to ensure efficient project execution and customer satisfaction. The ideal candidate will bring at least five (5) years of managerial experience in Commercial Flooring, with expertise in sales and project management being advantageous. Strong communication skills, leadership capabilities, and a commitment to safety and operational excellence are essential.
Location
On-site: Nashville, TN, with around 20% travel
Compensation
Enjoy a competitive base salary + unparalleled award-winning benefits
Primary Responsibilities
Direct, supervise, and coordinate Operational staff activities, including field crews.
Use various skills to meet customer demand and ensure proper support.
Assess the need for external help, including personnel, materials, and subcontractors.
Collaborate with other operations to assess service capability and capacity.
Ensure profitability and a positive work environment through effective communication.
Review reports and resolve operational issues to minimize costs and prevent delays.
Monitor operational procedures for cost-effectiveness.
Evaluate processes and recommend modifications as needed.
Audit expenditures and seek to reduce costs.
Coordinate and participate in administrative and technical programs, including cost reduction, methods, communications, safety, housekeeping, employee training, and compliance with company rules.
Promote a culture of continuous operational improvement.
Evaluate subordinate performance and recommend wage adjustments or status changes.
Administer company policies and maintain positive employer/employee relations.
Ensure the use of safety devices, supervise housekeeping, and remain vigilant for hazards.
Participate in job evaluations for analysis and descriptions.
Commit to a culture of safety for all associates.
Education, Skills, and Experience
Minimum five (5) years of managerial experience working in Commercial Flooring installation
Project Management Experience is required, and Commercial Flooring Sales is a plus
An understanding of the Financials in Specialty Trades and Commercial Contracting
Excellent Verbal and Written Communication Skills
Critical Thinking, Time Management, Organization, Attention to Detail
Professional Attitude and Appearance
Evidence of the ability to lead/manage, and influence peers and clients
Must have a track record of being able to Coach, Mentor, and Train
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Management and Project Management
Industries
Construction
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