Content Design Manager - Commerce Lifecycle & Platform
Content Design Manager - Commerce Lifecycle & Platform
Netflix
United States
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The Role
Netflix is one of the world's leading streaming entertainment service with over 247 million paid memberships in over 190 countries enjoying TV series, films and games across a wide variety of genres and languages. Members can play, pause, and resume watching as much as they want, anytime, anywhere, and can change their plans at any time. About the Commerce Lifecycle & Platform team You’ll lead the Content Designers working on our Commerce Lifecycle & Platform team (within Growth XD). This team is responsible for creating innovative and delightful customer acquisition and retention experiences, while helping drive Netflix’s revenue growth opportunities globally. The mission of the team is to turn every Netflix prospective member into an informed, delighted and satisfied Netflix customer. About Content Design Content Designers partner with Product Designers, Product Managers, Product Marketing, Globalization specialists and others to create Netflix’s product experiences. Designing through the lens of language, they develop testable, strategic content that minimize friction and helps Netflix speak meaningfully to a global audience. About You You have experience building diverse teams and set a high bar for execution, communication, and responsibility. As a leader, you measure success in terms of both human and business impact. You foster excellence through collaboration and encourage an inclusive, open environment that makes space for different views and work styles. You’re an excellent advocate, evangelist, and listener who seeks and offers candid, constructive feedback. You know how to think critically about product flows and drive innovation ideas forward. You work cross-functionally with multiple teams and can speak to and elevate the unique value of Content Design. You strive to simplify complex problems, and support your ideas with data to get everyone on the same page. What You’ll Do
- Manage and build a diverse, globally minded team of Content Designers
- Coach and mentor the team and foster a healthy culture
- Provide strategic clarity and focus while identifying and unblocking barriers to success
- Collaborate with other design, writing, product, and engineering leaders on the strategic product vision for the space
- Create and execute Content Design strategies that stay ahead of the growing business and elevate the user experience
- 5+ years of experience successfully managing a Content Design team
- Ability to build successful working relationships with stakeholders, partners, and team members, at the individual and group level
- Experience developing and guiding language systems, scaling strategies, and other Content Design deliverables
- Experience working on global products and partnering with Globalization
- Experience with a/b testing preferred
We are an equal-opportunity employer and celebrate diversity, recognizing that diversity of thought and background builds stronger teams. We approach diversity and inclusion seriously and thoughtfully. We do not discriminate on the basis of race, religion, color, ancestry, national origin, caste, sex, sexual orientation, gender, gender identity or expression, age, disability, medical condition, pregnancy, genetic makeup, marital status, or military service.
Job is open for no less than 7 days and will be removed when the position is filled.
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Seniority level
Not Applicable -
Employment type
Full-time -
Job function
Other -
Industries
Entertainment Providers
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