Customer Service Conceirge - NorthPark Center
Customer Service Conceirge - NorthPark Center
Neiman Marcus Group
Dallas, TX
See who Neiman Marcus Group has hired for this role
Your Role
As a Service Concierge, you are an integral part of the selling environment with a primary focus on delivering service excellence. You will welcome clients, discover the purpose for their visit, and guide clients through their journey. You will also perform limited administrative and transactional duties, to support your client experience. You will work in your assigned store and you will report to a Sales Manager.
What You'll Do
- Assist with returns, curbside pickup, buy online / pick up in store, change requests, cash pickup and other duties
- Swiftly manages escalated customer issues; partner with in-store leadership when required.
- Regular appointment partnership with Client Advisors - ensuring client engagement and providing forethought to customer expectations
- Promote all in-store activations, animation, events, InCircle benefits, and services, including alterations, the restaurant, spa treatments, valet, appropriate for client based on acquired information and client cues.
- Minimum 1 year of experience
- Experience in customer service or hospitality industries with proven ability to effectively promote products and services
- Familiar with and able to use retail and mobile technologies
- Associates must be able to work a flexible schedule, which will include evenings, weekends, and holidays
We offer an inclusive and comprehensive range of benefits to our valued associates, including:
- Medical, Dental, Vision Benefits
- Disability Benefits
- Paid Parental Leave, Paid Family Leave, and Adoption Support
- Paid Time Off
- Retirement Savings Plan (401K) and Life Insurance
- Financial Solutions
- NMG Associates Core Discount of 30%
- Personal and Professional Development Opportunities
About Neiman Marcus Group
As one of the largest multi-brand luxury retailers in the U.S., with 3,000+ of the world's most desirable brand partners, we're delivering exceptional products and intelligent services enabled by our investments in data and technology. Through the expertise of our associates, we deliver and scale a personalized luxury experience across our three channels of in-store, eCommerce, and remote selling. Our NMG|Way culture, powered by our people, combines individual talents into a collective strength to make life extraordinary. Our brands include Neiman Marcus and Bergdorf Goodman.
Our legacy of innovation and culture of Belonging guide our roadmap for Revolutionizing Luxury Experiences. As a female-founded, female-majority organization that outpaces the U.S. population in racial and ethnic diversity, our people are at the heart of our progress, and we take great care to protect and empower them.
We are committed to equal employment opportunity regardless of race, color, religion, sex, pregnancy, sexual orientation, gender identity and/or expression, marital status, age, national origin, disability, genetic information, veteran status, or any other status protected by federal, state, or local law.
We are committed to providing reasonable accommodations during our Talent Acquisition process. If you have a disability and need assistance or an accommodation, please email us at ApplicantSupport@NeimanMarcus.com.
Additional Information
- Posting Date: Aug 30, 2024
- Overtime Status: Non-exempt
- Application Deadline: Applications are accepted on an ongoing basis
-
Seniority level
Entry level -
Employment type
Full-time -
Job function
Other -
Industries
Retail
Referrals increase your chances of interviewing at Neiman Marcus Group by 2x
See who you knowGet notified about new Concierge jobs in Dallas, TX.
Sign in to create job alertSimilar jobs
People also viewed
-
Customer Service Manager - Remote Position
Customer Service Manager - Remote Position
-
Director of Client Services
Director of Client Services
-
WFH Customer Service Manager
WFH Customer Service Manager
-
REMOTE Customer Care Manager 2
REMOTE Customer Care Manager 2
-
Insurance Call Center Customer Service Director
Insurance Call Center Customer Service Director
-
REMOTE Customer Service Manager 3
REMOTE Customer Service Manager 3
-
Director of Client Services, EH&B
Director of Client Services, EH&B
-
Customer Service Team Lead
Customer Service Team Lead
-
Customer Service Team Lead (Nights & Weekends)
Customer Service Team Lead (Nights & Weekends)
-
Customer Service Team Lead
Customer Service Team Lead
Similar Searches
Explore collaborative articles
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
Explore More