Customer Success Manager (Americas) - Digital Assets

Since our beginnings in 2017, we've grown to be a leading change-maker in the digital asset space, renowned for our partnerships and innovation.

Today, we rock with over 180 team members around the world. Our diverse team hails from 42 nationalities, with backgrounds ranging from DeFi natives to PhDs. Predominantly remote, we have hubs in London, Brussels and Singapore, and host regular online and offline hangouts to keep the crew tight.

We are trading on more than 80 exchanges, and working with a wide array of asset issuers. As a well-established market maker, our distinctive expertise led us to expand rapidly. Today, our services span market making, options trading, high-frequency trading, OTC, and DeFi trading desks.

But we’re more than a service provider. We’re an initiator. We're pioneers in adopting the Rust Development language for our algorithmic trading, and champions of its use in the industry. We support the growth of Web3 startups through our Accelerator Program. We upgrade ecosystems by injecting liquidity into promising DeFi, RWA, and NFT protocols. And we push the industry's progress with our research and governance initiatives.

At Keyrock, we're not just envisioning the future of digital assets. We're actively building it.

What we are looking for... A Crypto-Native Customer Success Manager that will work closely with Keyrock’s customers to achieve their desired outcomes while using our products and services, driving engagement, retention, and satisfaction.

Job Description

• Onboard new customer organizations to Keyrock and maintain strong relationships throughout their customer journey.
• Become a Strategic Partner and help clients mature by sharing insights from Keyrock's services, performance, data sets, industry insights, and personal expertise in market making, trading, and liquidity provision.
• Track customer usage and metrics, identifying improvement and growth opportunities to enhance customer use of our products and manage renewals and upsells effectively.
• Work closely with Sales, Marketing, Finance, and other stakeholders, including commercial directors and executives, to drive renewals and identify upsell opportunities and inform product development and enhancements.
• Location: Based in ET + or - 2 hours maximum.
  
  

Background And Experience

• 3+ years of experience as a Customer Success Manager, Account Manager or related position for a digital asset infrastructure player
• Experience managing renewal conversations and renewing existing agreements and delivering Customer Success services at scale.
• Strong problem solving and analytical skills.
• Ability to evolve business and product strategy based on research, data, and industry.
• Crypto Native - demonstrable professional experience in the Crypto Industry and have the capacity to learn our complex business operations
  
  

Our recruitment philosophy

We value self-awareness in our recruitment process. We seek people who understand themselves and their career goals. We're after those with the right skills and a conscious choice to join our field. The perfect fit? A crypto enthusiast who’s driven, collaborative, and delivers solid, scalable outcomes.

Our offer

• A competitive salary package, with various Freelancer benefits
• Autonomy in your time management thanks to flexible working hours and the opportunity to work remotely
• The freedom to create your own entrepreneurial experience by being part of a team of people in search of excellence
  
  

As an employer we are committed to build an inclusive, diverse and non-discriminating work environment. We welcome employees of all backgrounds, ethnicities, genders, creed and sexual orientation. We hire, reward and promote entirely based on merit and performance.

Due to the nature of our business and external requirements, we perform background checks on all potential employees, passing which is a prerequisite to join Keyrock.