Director of Agent & Manager Programs

Redfin is redefining real estate in the consumer's favor by combining our own technology and agents to create a service that’s better, faster, and costs less. We’re looking for an expert in developing programs for our employee agents and their management stack, from the front line to sales directors. We aim to be the best employer in real estate as we seek to redefine real estate in the consumer’s favor. The work requires someone who can translate big-picture strategy into practical execution for thousands of employees, and who understands what messages will resonate in the real estate industry.

As Redfin’s Director of Agent and Manager Programs, you’ll work directly with executives and other senior leaders to develop and own a portfolio of programs ranging from how agents and managers are paid to how Redfin recruits, trains and develops our agents, to name a few. You’ll work cross-functionally with sales leadership, product managers, analysts, HR, legal, and other specialists. As a people manager, you’ll lead a team of program managers who specialize in the development, maintenance, and reporting on initiatives. You’ll also work with our internal communications and PR teams to craft messaging for agents and broader industry audiences alike.

This role reports to Redfin’s Vice President of Real Estate Strategy and Programs.

What You’ll Do

• You will manage a portfolio of programs and projects to improve the way Redfin recruits, trains, compensates and develops our real estate sales agents, synthesizing and up-leveling the work of your team into a cohesive whole.
• You hold yourself and your team to the highest standards for every program launch. You’re comfortable rolling up your sleeves and wearing multiple hats, but also holding your partners accountable, to get things across the finish line.
• You’ll craft compelling, data-driven proposals for strategic initiatives to improve our service, grow revenue and profit, and make Redfin the best employer in real estate.
• You’ll develop the process and rollout materials agents and managers need to understand new programs and deliver results.
• You’ll understand your programs backwards and forwards, and act as the ultimate authority on its metrics, results, and reasons to consider a different course double down.
• Redfin is agile and takes quick actions to adapt to market and industry changes. To be successful, you need to embrace changes with positivity and feel comfortable with working in a fast-paced, iterative environment.
  
  

Who You Are

• Program Experience: You have 8+ years of experience in running large scale programs that deliver results, positively impact financial performance, competitive standing, and customer service, ideally in a B2C business with a large field sales organization. You’ll need to effectively influence and communicate cross-functionally with multiple disciplines at all levels. Project or change management certifications are a plus.
• Team-Builder: You have 5+ years of experience as a people manager, leading more than one direct report, ideally on a team developing initiatives and strategies.
• Entrepreneurial: You’ve worked on initiatives that impact hundreds or thousands of people. You plan well, leverage data, identify dependencies and risks, influence others to get buy-in, set goals, monitor progress, and iterate on the opportunities.
• Data-Driven: You have a strong intuition for the numbers that matter.
• Crisp Communicator: You can craft a compelling message to your audience, whether it’s a room of project stakeholders, an audience of salespeople, or a proposal to executives about our strategy. You’re a great listener, who can communicate clearly to a variety of audiences in documents, slides, or presentations.
• Passionate about Real Estate: Especially when it comes to technology and putting consumers first. Industry experience is not required but is valued.
• Committed to Diversity: The organizations that have grown the most over time have been able to draw on a wider range of talent than their competitors. We have a long-term priority to build a more diverse and inclusive workforce.
  
  

What We Offer

• Competitive compensation packages with a salary, bonuses, and restricted stock grants
• Generous benefits, including three weeks of paid vacation, medical, dental, and vision insurance, and fully paid family leave
• Strong startup culture with catered lunches, casual dress code, happy hours, and more
  
  

To make sure we hire the most qualified people, we’ve designed a multi-step selection process that will include interviews and a reference check. We’re excited to get to know you and hope you’re ready to give this opportunity everything you’ve got!

Redfin is an equal opportunity employer committed to hiring a diverse workforce.

#LN-LN1

The compensation information below is provided in compliance with all applicable disclosure requirements.

Base Pay Range: $164,200.00 - 245,900.00. Actual base pay will depend on varying circumstances, including the location, individual qualifications, market finances, and other operational business needs. Compensation will also include bonuses and equity, as well as the potential for future merit increases and stock grants based on performance. Potential for merit increases and stock grants based on performance.

Redfin offers a generous benefits package that includes 15 paid vacation days, 12 paid holidays, paid parental leave, sick leave, and flex days; medical, dental, and vision insurance benefits; flexible spending account, health savings account, life and disability insurance; fertility benefits, commuter benefits, Employee Assistance Programs; and 401(k) employer match.

Redfin is an equal opportunity employer committed to hiring a diverse workforce.

A diverse, inclusive culture is vital to Redfin's mission of making real estate better for people from all walks of life. We’re proud that Redfin is a place where different points of view and backgrounds are encouraged and respected. We constantly strive to build a company that reflects the world around us, based on our conviction that pursuing and developing talent of all types is the right way for a business to thrive over the long haul.

Redfin provides equal employment opportunities to all employees and applicants for employment and prohibit discrimination based on race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, and any other characteristic protected by applicable federal, state or local law. If you need accommodation in the application or recruitment process because of a disability or special need, please contact recruitingteam@redfin.com

Redfin encourages individuals with criminal record histories to apply for employment and considers such individuals for employment consistent with the requirements of any applicable fair chance acts, including but not limited to the California, San Francisco and Los Angeles County Fair Chance Acts. Philadelphia applicants can access a copy of Philadelphia Fair Criminal Records Screening Standards ordinance poster here.

Redfin accepts applications on an ongoing basis.