Director of Operational Excellence, Hospitality Services
Stanford Health Care
Santa Clara County, CA
See who Stanford Health Care has hired for this role
Pay found in job post
Retrieved from the description.
Base pay range
$74.66/hr - $98.94/hr
1.0 FTE Full time Day - 08 Hour R2439584 Hybrid 108440001 Housekeeping Facilities & Hospitality PALO ALTO, 300 Pasteur Dr, California
If you're ready to be part of our legacy of hope and innovation, we encourage you to take the first step and explore our current job openings. Your best is waiting to be discovered.
Day - 08 Hour (United States of America)
Located in the heart of Silicon Valley, Stanford Health Care’s (SHC) mission is to heal humanity through science and compassion, one patient at a time. The Director of Operational Ex Hospitality Services Department is comprised of six departments supporting Stanford Health Care: Environmental Services, Facilities Management, Food Services, Patient Transport & Equipment Management, and Operational Excellence.
The Operational Excellence Team supports operational leaders through key programs and continuous improvement via data-driven, value-based management. The Director of Operational Excellence leads a diverse team overseeing programs and projects across Business Operations, Quality and Compliance, and Talent Acquisition. Embrace the opportunity to transform healthcare, solve complex challenges, and lead a committed, high-performing team focusing on patient care.
For qualifications, skills, and education, and more details, refer to the job description below.
This is a Stanford Health Care job.
A Brief Overview
The Director of Operational Excellence has broad oversight for all departmental programs within a business unit including identification, development, progress tracking and outcome reporting. In addition to any newly identified programs, standard required programs are: Quality and Compliance, Employee Engagement, Recruitment and Onboarding, employee specific needs such as CiCare, Workplace Safety, Patient Experience, Contract Management and New Software Implementation. Efficiency of operations across all departments will be demonstrated. With strong focus in leadership, strategy execution and innovation, this critical member of the business unit leadership team serves as a key advisor to the Executive Director/Administrative Director to ensure the integrity of the business unit services while meeting the business objectives of the organization.
Locations
Stanford Health Care
What You Will Do
Blood Borne Pathogens
SHC Commitment to Providing an Exceptional Patient & Family Experience
Stanford Health Care sets a high standard for delivering value and an exceptional experience for our patients and families. Candidates for employment and existing employees must adopt and execute C-I-CARE standards for all of patients, families and towards each other. C-I-CARE is the foundation of Stanford’s patient-experience and represents a framework for patient-centered interactions. Simply put, we do what it takes to enable and empower patients and families to focus on health, healing and recovery.
You will do this by executing against our three experience pillars, from the patient and family’s perspective:
Base Pay Scale: Generally starting at $74.66 - $98.94 per hour
The salary of the finalist selected for this role will be set based on a variety of factors, including but not limited to, internal equity, experience, education, specialty and training. This pay scale is not a promise of a particular wage.
If you're ready to be part of our legacy of hope and innovation, we encourage you to take the first step and explore our current job openings. Your best is waiting to be discovered.
Day - 08 Hour (United States of America)
Located in the heart of Silicon Valley, Stanford Health Care’s (SHC) mission is to heal humanity through science and compassion, one patient at a time. The Director of Operational Ex Hospitality Services Department is comprised of six departments supporting Stanford Health Care: Environmental Services, Facilities Management, Food Services, Patient Transport & Equipment Management, and Operational Excellence.
The Operational Excellence Team supports operational leaders through key programs and continuous improvement via data-driven, value-based management. The Director of Operational Excellence leads a diverse team overseeing programs and projects across Business Operations, Quality and Compliance, and Talent Acquisition. Embrace the opportunity to transform healthcare, solve complex challenges, and lead a committed, high-performing team focusing on patient care.
For qualifications, skills, and education, and more details, refer to the job description below.
This is a Stanford Health Care job.
A Brief Overview
The Director of Operational Excellence has broad oversight for all departmental programs within a business unit including identification, development, progress tracking and outcome reporting. In addition to any newly identified programs, standard required programs are: Quality and Compliance, Employee Engagement, Recruitment and Onboarding, employee specific needs such as CiCare, Workplace Safety, Patient Experience, Contract Management and New Software Implementation. Efficiency of operations across all departments will be demonstrated. With strong focus in leadership, strategy execution and innovation, this critical member of the business unit leadership team serves as a key advisor to the Executive Director/Administrative Director to ensure the integrity of the business unit services while meeting the business objectives of the organization.
Locations
Stanford Health Care
What You Will Do
- Sets vision for and leads department priorities.
- Partners with Executive Director/Administrative Director in short and long range planning activities that align with the SHC operational plan, incorporate innovation and new technologies and promote the individual needs of each business unit.
- Acts in an advisory role to all departments, programs, staff and leaders.
- Maintains a Master Program Schedule (FACI) and regularly reports on progress to all Senior leaders.
- Develops an Annual Report.
- Leads recruiting, onboarding and hosting of events ensuring adequate staffing levels to support daily operations.
- Leads Quality and Compliance programs ensuring safe, best in class care for patients, staff and visitors as applicable.
- Oversees contract administration needs including initiation, vendor performance and financial oversight.
- Partners with Business Operations and Strategic Initiatives (“BOSI”) & leadership to prepare budgets, monitor FTE variances, track financial outcomes and make recommendations.
- Implements, oversees and continuously improves systems, processes and standard work to drive the successful management of operations.
- Facilitates effective communication across the enterprise. Builds, develops and grows business relationships with stakeholders and vendors.
- Supports professional growth of direct reports through identification of learning needs, designing developmental plans, and facilitating learning opportunities.
- Coaches, mentors, and motivates direct reports in order to meet business unit program goals.
- Job requires a Bachelor’s degree in a work-related discipline/field from an accredited college or university. Relevant experience in lieu of degree may be considered. Relevant experience in lieu of degree is in addition to the experience requirements for this position. Required
- Master's Degree Preferred
- Six+ (6+) years of progressively responsible and directly related work experience Required
- Basic knowledge of project management methodologies to lead project teams; write in a clear and understandable manner.
- Understands extremely complex verbal or written instructions.
- Must be well organized and systematic in work processes, possess excellent communication and collaboration skills; ability to multi-task and handle multiple priorities while managing aggressive deadlines.
- Ability to delegate assignments and share decision-making with team members as appropriate.
- Must have strong leadership skills and be able to lead project teams, exercising strong interpersonal skills.
- Ability to communicate effectively, both orally and in writing
- Ability to develop, implement and evaluate efficient and cost-effective methods for construction, repair and/or maintenance projects as applicable
- Ability to establish the strategic direction and business plans for a functional group
- Ability to manage complex projects and resources (people, costs, time)
- Ability to plan, organize and manage building operational services; develop, implement and evaluate a variety of building and operation systems and preventative maintenance programs
- Ability to research regulations, procedures or technical reference materials relating to building maintenance
- Ability to strategize, plan and implement change
- Ability to work effectively both as a team player and leader
- Knowledge of business practices to prepare bid specification, negotiate agreements and administer contracts
- Knowledge of materials methods and principles used in the maintenance of hospital, clinic and office building installations and systems
- Knowledge of principles and practices of organization, administration, fiscal and personnel management
- Knowledge of project management processes and systems
Blood Borne Pathogens
- Category III - Tasks that involve NO exposure to blood, body fluids or tissues, and Category I tasks that are not a condition of employment
SHC Commitment to Providing an Exceptional Patient & Family Experience
Stanford Health Care sets a high standard for delivering value and an exceptional experience for our patients and families. Candidates for employment and existing employees must adopt and execute C-I-CARE standards for all of patients, families and towards each other. C-I-CARE is the foundation of Stanford’s patient-experience and represents a framework for patient-centered interactions. Simply put, we do what it takes to enable and empower patients and families to focus on health, healing and recovery.
You will do this by executing against our three experience pillars, from the patient and family’s perspective:
- Know Me: Anticipate my needs and status to deliver effective care
- Show Me the Way: Guide and prompt my actions to arrive at better outcomes and better health
- Coordinate for Me: Own the complexity of my care through coordination
Base Pay Scale: Generally starting at $74.66 - $98.94 per hour
The salary of the finalist selected for this role will be set based on a variety of factors, including but not limited to, internal equity, experience, education, specialty and training. This pay scale is not a promise of a particular wage.
-
Seniority level
Director -
Employment type
Full-time -
Job function
Management and Health Care Provider -
Industries
Hospitals and Health Care
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