Director of Operations

At Enact Mortgage Insurance (Nasdaq: ACT), we understand that there’s no place like home. That’s why we bring our deep expertise, insightful offerings, and extra mile service to work every day to help lenders put more people in homes and keep them there.

We’re looking for a Director of Operations to join us in fulfilling our mission, while utilizing our values of excellence, improvement and connection. In this role, you will report to the SVP, Operations and will be responsible for leading the Claims, Homeowners Assistance Default Management, and Investigation organizations.

LOCATION

Remote or Hybrid Schedule in the Enact Headquarters, Raleigh, NC

Your Responsibilities

• Develop and execute strategy for Claims, Homeowners Assistance (HOA) Default Management and Investigations
• Inspire a performance enhancement culture by actively coaching, mentoring and leading direct reports, providing regular feedback and developing employees for wider roles and responsibilities to foster professional growth and development
• Provide vision to inspire culture of innovation to improve efficiencies without losing effectiveness
• Optimize execution by directing the establishment of key operational performance indicators through metrics analyses
• Identify improvement opportunities through automation, outsourcing, digital transformation and Gen AI
• Develop and maintain relationships with Fannie Mae, Freddie Mac, and Servicers with a focus on loss management and mitigation strategies
• Represent Enact at all GSE loss management and mitigation summits and forums
• Work with the GSEs and/or Servicers to create new and to improve existing delegation programs for loss mitigation
• Represent Enact at all applicable servicing and government forum conferences and represent Enact as a member of the NMSA
• Serve as the lead negotiator in Claims and Servicing settlement negotiations with GSEs and Servicers and act as Genworth’s SME in arbitration and mediation agreements
• Collaborate with Sales to sustain positive customer relations through improved Claims and Investigation processes and HOA outreach & delegated programs
  
  

Your Qualifications

• Bachelor’s degree
• Minimum 7 years of leadership experience
• Demonstrated ability to shape, develop and drive strategic business initiatives
• Demonstrated ability to influence others to achieve results
• Demonstrated ability to change operational processes to improve efficiencies
• Strong ability to effectively collaborate across all areas of the business
• Excellent communication and presentation skills
• Strong critical thinking
• Excellent analytical and problem-solving skills
• Special Working Conditions: Occasional travel required
  
  

Preferred Qualifications

• Advanced degree preferred
• Previous Mortgage Insurance experience preferred
  
  

Company

Enact is a leading publicly traded U.S. private mortgage insurance provider, offering borrower-centric products that enable lenders and other partners across the U.S. to help people responsibly achieve and maintain the dream of homeownership.

By empowering customers and their borrowers, Enact seeks to positively impact the lives of those in the communities in which it serves in a sustainable way. Headquartered in Raleigh, North Carolina, we play an active role in supporting a healthier Triangle community. We also support our colleagues’ philanthropic efforts in their home communities across the U.S.

Enact values all perspectives, characteristics and experiences, and DEI remains at the forefront of what we do. We strive to create an environment where employees can bring their full, authentic selves to work to help each other and their customers.

We are proud to be an equal opportunity employer and all hiring decisions are based on merit, qualifications, and business need. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

WHY WORK AT ENACT

We bring innovative thinking to the situations at hand

We seek out and incorporate diverse views to strengthen our outcomes

We work on challenging and rewarding projects

We offer competitive benefits:

• Generous Time Off
• 40 Hours of Volunteer Time Off
• Tuition Reimbursement and Student Loan Repayment
• Paid Family Leave and Flexible Spending Accounts
• 401k with up to 5% employer match
• Fitness and Emotional Wellness Reimbursements