Founded in 1988, Mersino is a single source for pumping services, contract dewatering, one-pass trenching, power generation and drilling. Our people are the most valuable asset and we strive to maintain a culture that inspires dedication to customer service. Whether a planned project or an emergency response, Mersino meets challenges with expertise, equipment and service.
We move water.
Location: Preferably Auburn Hills, MI or near one of our established branches
Job Summary:
The Director of Service plays a crucial role within the organization by managing all aspects of the company’s equipment operations ensuring both efficiency and quality in the repairs and maintenance to Mersino’s fleet of dewatering pumps, generators, heavy equipment, and vehicles. This position has direct oversight over Mersino’s Corporate Service teams and Regional Service Mangers. The Director of Service will have P&L responsibility for the Service segment of the organization, and will ultimately be responsible for developing, implementing, and maintaining organization-wide strategic service programs with an aim of ensuring maximum ROI, utilization, longevity, reliability, and uptime of equipment.
Responsibilities:
Develop and implement an organization-wide strategic service plan that aligns with company goals to maximize longevity, uptime and reliability of equipment; develop and implement a KPI reporting process to identify areas or locations in need of improvement
Develop and implement a new service module in Mersino’s ERP from the ground up, ensuring capabilities to track and monitor service information for all company equipment and vehicles
Establish and implement comprehensive preventative maintenance schedules and procedures to ensure uniformity and consistency across all company service facilities; monitor and optimize those preventive maintenance programs on an ongoing basis ensuring the service record keeping process is being adhered to at all times
Partner with branches to implement service repair schedules at each location to ensure proper throughput and prioritization of repairs, including coordination of parts, manpower, equipment, etc.
Own the company-wide equipment check-in/check-out processes, ensuring damages are captured at check-in and escalated to the corporate service team when appropriate based on magnitude, and that ultimately the customer is invoiced for damages when applicable for appropriate amounts
Develop and implement standard work instructions (SWIs) and quality control processes (QCP) to ensure that all equipment is maintained and repaired to industry standards and company specifications throughout all locations
Develop and implement a comprehensive parts stocking system and program including re-order alerts and triggers to ensure proper inventory management of spare parts, tools, and equipment necessary for maintenance and repairs at all locations
Create, implement, and maintain a company-wide predictive maintenance program with a focus on expanding equipment-based telemetry and expanding the footprint that our telemetry equipment is deployed on
Develop, implement, and maintain a pricing schema for quoting, pricing and executing customer repairs
Develop, implement, and oversee 5S continuous improvement initiatives at all service locations focused on drive continuous improvement initiatives, identify opportunities for efficiency gains, cost reduction, and enhanced service quality
Partner with corporate purchasing to build and maintain relationships with equipment suppliers and service providers throughout the country for various service and equipment needs; create a vendor management process to ensure all locations are aware of approved national/regional vendors, as well as understand what services should be outsourced vs. being completed in house (i.e. Drill Rig repair, etc.)
Collaborate with Regional Vice Presidents to develop and manage regional and departmental budgets, monitoring expenses and ensuring cost-effective operations
Oversee the staffing, recruitment and onboarding efforts of skilled technicians and service personnel, ensuring proper forecasting for personnel needs; coordinate with training to develop programs for service personnel at all levels, ensuring they have the skills and knowledge needed to perform their roles effectively and safely
Own the development and implementation company policies and procedures related to service, including SWI, service record keeping, equipment check in and check out, parts stocking, etc.
Ensure that The Mersino Way is a guiding document in all activities
Qualifications:
Bachelor’s degree in Logistics Management, Industrial Management, Mechanical Engineering, or a related field; or equivalent amount technical and related word experience
Strong technical knowledge of fleet management as well as equipment maintenance and repair, with at least 10 years of experience in a senior leadership role
Experience in creating, implementing and maintenance and establishing company-wide policies and procedures
Certification in continues improvement preferred
In-depth knowledge of safety regulations and compliance
Experience in contract negotiation and pricing management
Planning and organizational skills in handling multiple projects
Proficient in PC software applications including Microsoft Excel
Expectations:
Must be a team player; puts the Mersino team ahead of self-interests
A professional demeanor
Excellent written and verbal communication skills
The ability to work under pressure to meet deadlines
Ability to work flexible schedule to meet job requirements
Ability to travel up to 25%
Requires intermittent periods during which continuous physical exertion is required, such as walking, standing, stooping, climbing, lifting material or equipment, some of which may be heavy or awkward
Ability to work with others in addressing inner organizational issues
Knowledge of budgeting and cost estimating
Skills in workflow analysis and management
Strategic thinking and planning skills
Specific Expectations:
Must be a team player; puts the Mersino team ahead of self-interests
A professional demeanor
Excellent written and verbal communication skills
The ability to work under pressure to meet deadlines
Ability to work flexible schedule to meet job requirements
Ability to travel up to 25%
Requires intermittent periods during which continuous physical exertion is required, such as walking, standing, stooping, climbing, lifting material or equipment, some of which may be heavy or awkward
Disclaimer: The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time as needed.
Mersino is an Equal Opportunity Employer
Seniority level
Director
Employment type
Full-time
Job function
Management and Manufacturing
Industries
Construction
Referrals increase your chances of interviewing at Mersino Water Solutions by 2x