Head of Operations

Autzu is a mobility-tech company driving the transformation of urban transportation. Our goal is to enable a sustainable, efficient future by building the infrastructure needed for electric and autonomous for-hire vehicles. With innovation at our core, we’re reshaping urban mobility and setting new standards for city travel.

We're looking for a Head of Operations who is an entrepreneurial, hands-on builder, and leader to grow and manage Autzu’s operations in our expansion phase. This role is responsible for launching new sites, building out operational teams, manage multi-market day to day operational needs, setting a growth strategy and executing ruthlessly against it.

To be successful in this role, you should be a thoughtful leader and a confident decision-maker, helping our people develop and be productive while ensuring our profits are on the rise. Ultimately, you’ll help our company grow and thrive.

Responsibilities

• Oversee day-to-day growth operations - from high-level strategy to local level issues
• Assist in budgeting and optimizing expenses, building out the multi market operations team, and manage partnerships.
• Design strategy and set goals for growth across our US and Canadian markets
• Manage and negotiate contracts with vendors and partnerships
• Set policies and processes to maximize team productivity
• Work with our Fleet, Marketing, Customer Success, and Operation teams to create processes to enter, maintain, and expand operations in new cities.
• Oversee new team hires and training of new employees
• Evaluate and improve operations and financial performance
• Direct the employee assessment process
• Prepare regular reports for upper management and work directly with our CEO
• Ensure staff follows company regulations
• Provide solutions to issues (e.g. profit decline, employee conflicts, loss of business to competitors)

Qualifications

• Proven experience (5+ years) as a Operations Leader, Head of Growth, GTM manager or similar executive role in a tech startup setting
• BSc/BA in Business or relevant field; MBA, MSc/MA is a plus
• Have personally launched New Markets and managed vendors, contracts negotiations.
• Knowledge of the mobility, ev, ride share type of industry is a Bonus
• Fleet management experience is a Bonus
• Experience in planning, strategy and budgeting in a startup setting
• Knowledge of business processes and functions (finance, HR, procurement, operations, etc.)
• Strong analytical ability
• Excellent communication skills
• Outstanding organizational and leadership skills
• Problem-solving aptitude